Offices closed for Labor Day!

Hi COMC Nation! We don’t know about you, but for us, it’s been such an awesome summer! Sadly, all good things eventually come to an end…and, like so many others, we plan to mark the end of summer with a fun (and safe) Labor Day weekend!

corgi puppies

We couldn’t find anything that really represented “Labor Day” in picture form, so enjoy these Corgi puppies instead. PUPPIES!

With this in mind, our offices will be closed on Monday, September 1st. This includes our customer service 1-800 phone number, but Moe will be around to respond to your emails and be available via our social media outlets – apparently, he doesn’t like 3-day weekends…or puppies. Whatever.

Have a great weekend, everyone!

Cleveland or Bust!

Hello COMC Nation! It’s almost here – the 35th annual National Sports Collectors Convention is just around the corner and we’re pretty excited to see as many people as we can during the week. We’ve got a few, last-minute announcements to make before we head to the airport, that we wanted to share with everyone.

We are accepting submissions!

It’s not a big surprise, sure, but we wanted to assure everyone that we will be accepting card submissions in Cleveland, including cards/boxes that qualify for this year’s “Lucky 7″ National Special. We’ll have our computers set up and our team will be able to walk you through the submission process – why carry those boxes of cards around when you can drop them off with us, right?

Free History Points!

With fewer COMC Challenges available, we know it’s been harder for members of the COMC Nation to earn history points – but, if you drop by our booth (#459 in the Corporate Area) and say “Hello!” (Or “Hi!”, or “What’s up?”…we’re flexible), we’ll have a sign up sheet where you can write down your COMC username and earn 1000 points…just for being social. Doesn’t get much easier than that, right?

Suggested List Prices

This has been such a hot button topic for awhile now…the COMC Suggested List Price Feature. Tim first introduced it at the Industry Summit in Las Vegas, last March.

We’re ready to introduce a beta version of the Suggested List Pricing Feature in time for the National show, and we’ll be giving demonstrations of how this great, new feature will work for our users. Be sure to drop by and see how we’re ready to shape the future of the hobby.

Note: As of Monday afternoon, Tim started running the code that activates the SLP feature, and some of our users will notice that the asking prices on some of their cards have been deleted, as a result. We apologize for any inconvenience in this.

Shift in Customer Service Capacity

Since Steve and Moe are going to Cleveland this year, we’re leaving Norbert to occupy the COMC Customer Service office by himself for 4 days. We’re pretty confident that Norbert is up to the challenge, but if you get our voice mail or a slower than usual response to your email, please be patient – For a few days, Norbert’s going to be busier than a 1-eyed cat watching 2 mouse holes.

A new member of the COMC Social Media family

It’s been a long time coming, but we’ve finally got our Instagram account up and running – you can follow us for all kinds of great and occasionally candid pics of the COMC team, in Cleveland and after! And, as well, you can also check out our Facebook and Twitter for #NSCC2014 updates all week long!

COMC Offices closed for July 4th

Hello COMC Nation! We just wanted to let everyone know that the COMC offices will be closed on Friday, July 4th, in observance of Independence Day.

Happy Birthday, America! Seriously, you don't look 238 years old...

Happy Birthday, America! Seriously, you don’t look 238 years old…

We wish everyone a fun, enjoyable, and (most importantly) safe long weekend. We’ll be out of the office, hanging out with friends and family, celebrating the birth of our nation by blowing up a small portion of it with dubiously-acquired fireworks.

(It’s not my joke, but it’s still darn funny…)

We’ll be back in the offices on Monday, July 7th. Have a great weekend!

COMC Offices closed Monday, May 26th for Memorial Day

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Hello COMC Nation! We wanted to take a moment to remind everyone that this coming Monday is Memorial Day.  As it’s a national holiday, our doors will be closed and our staff will not be in their offices. With this:

Customer Service will be closed Monday, May 26th & will reopen Tuesday, May 27th at 9 a.m. PDT.

If you need to contact us over the holiday, feel free to email us via staff@comc.com or leave a voice message at 1-800-517-3540 – Moe or Norbert will get back to you as quickly as possible when we return Tuesday morning.

Everyone at COMC wishes you all a safe and happy long weekend, as we remember those who have put themselves into harm’s way for this country – those who have come back to their country, and those who have made the ultimate sacrifice.

Did someone say “Championship Parade”?

Hello COMC Nation – In his bid for the title of “Best Boss Ever”, Tim has made the announcement that any COMC employees who want to attend the Seattle Seahawks Championship parade would be able to do so – and, he’s even supplying bus passes for everyone, to help them get downtown. How cool is that?

Someone order this mug for Tim...stat! (Wait, does he even drink coffee?)

Someone order this mug for Tim…stat! (Wait, does he even drink coffee?)

With that in mind, we’re going to be a little short-staffed around the office on Wednesday. Our shipping crew is pushing to get more orders out Tuesday, and will be in early Wednesday (before the parade) to make sure we don’t fall behind in getting your orders out.

Also, Moe (Go 49ers!) will be running solo in the Customer Service department, as Norbert and Greg are heading downtown later tonight to secure their positions along the parade route. We wish them well, and hope they don’t freeze to the pavement overnight…in the meantime, any replies to your questions or concerns on Wednesday may be a little slower than usual.

Operations will return to normal at COMC on Thursday. However, our staff may never be the same.

An Apology To Our Most Important Partners

Hello COMC Nation. On Tuesday, July 9th, Beckett book values became no longer available for free on COMC.com. For the last 6 years, Beckett has been gracious in allowing us to provide their data to you, but the time has come where they are no longer able to extend this service through COMC.  Because we realize this tool is valuable to many of our users, we designed the ability to purchase Beckett subscriptions using COMC Store Credit, allowing our users to continue viewing book values while browsing items on the site.  Additionally, we are branching into offering our own COMC sales history as an added benefit.  As always, we are listening to you, your feedback, and truly care about you and the hobby.  While we are a business, we are also collectors, and we are passionate about building an awesome space for buyers, sellers, and flippers.

Learning From Our Mistakes

Through this, we realize an area in which we can improve as a company is communication, and we have taken steps to do that.  In this case, we should have communicated more clearly and repeatedly with you about these impending changes, and we apologize for that oversight.  Going forward, we now have a plan to build into every new site feature when and how we will communicate changes to our customers.  In the haste of making this necessary change to the site, we overlooked ensuring we communicated it well to you. We’re very sorry, will do better next time, and have already altered our system to do so.

Sales History

The loss of free book values on the site is, understandably, going to be a somewhat difficult transition for many users.  However, we are committed to our customers, and are working to provide a tool to aid you in your purchases and sales.  We are in the process of launching a new tool that will display historical sales data of actual sales on our site.  With access to this information, we believe that you will be able to even more accurately see what your cards are worth on the market.

This new tool is in its beta stages and we want your input on this new service.  For the time being, when you click on the asking price of a card, you can spend a History Point to see the historical data of the item.  Right now, this includes how many are currently on the site, how many have sold on COMC, and the highest price the card has ever sold and shipped for.

Why Do I Have To Answer Questions to Get History Points?

One of the first questions we were asked about the Sales History tool was why a user needed to answer questions in order to earn historical data points.  As some of you have guessed, one of the reasons Beckett has decided to no longer provide book values on COMC for free is because our site could be scraped for that data by various programs and that data could be used and sold to other sites.

The Sales History that we provide to our users falls under a similar category.  If the data is simply provided on the site, it can be scraped and that data sold.  In order to protect this data, our initial method is the COMC IQ Test, a sort of CAPTCHA which proves that the user is human and allows them to earn the credit needed to conduct healthy buying and selling practices.

How can we make Sales History better?

We want to make this feature available as quickly as possible and we want it to provide the value our customers need.  To do that, we need the help of our most important partners: you.  Our site exists to encourage users to enjoy collecting, easily sell items, and flip items to make money and have fun.

Please, tell us how we can make our new Sales History tool better for you.  We need to protect this information, but we want it to be more accessible and useful to our users.  What other sorts of information should be displayed?  Do you have a good idea for where the data should be displayed to make it easier for you to utilize it?  Is there an easier better way for us to protect this data while still making it more easily accessible?

Flippers

We understand this change is having a big impact on you, but we are not abandoning you.  Flipping is one of the unique things about COMC, and you are in important part of our ecosystem.  In light of this change, we are brainstorming ways to support you and give you the tools you need to do what you do.   In considering our new Sales History tool, what information and functionality could best help you get the job done?

New Cost

We are committed to making COMC an enjoyable place to buy and sell collectibles online. We always strive to keep costs down for our customers. Some issues, such as the loss of Beckett book values, are out of our control. We designed a way for our users to link their Beckett OPG accounts and purchase subscriptions with Store Credit to provide our users with the option of viewing book values while browsing COMC. We’re working hard to find creative ways to adjust to the loss of book values on the site and your input and ideas are invaluable as we continue to do so.

We Are In This Together

We eagerly look forward to your ideas on how to make this tool easier to use.  Please leave your thoughts in the comments below or send your suggestions to our Customer Service team.    As a final note, if you send us an email within the next 24 hours with the subject “Discussions with Tim,” concerning your thoughts on either the Beckett Subscription feature or our Sales History feature, your feedback may be featured in Tim’s upcoming video.

Most importantly, however, we want to take this opportunity to express our dedication to you: our buyers, sellers, and flippers. COMC is nothing without you. We are constantly seeking new and innovative ways to improve the experience of buying and selling collectibles for all of our users. Whatever direction we take, or obstacle we face, we will never compromise our commitment to you.

Moving forward, we hope you will continue to give us your input, ideas, and concerns. We’re fortunate to have customers who are as passionate about COMC as we are. Our service is only great because of you and will only get better with you by our side.

Thank you for partnering with us for 6 amazing years.

Explaining COMC Return Policies

Hello Folks, and happy Monday!  There has been some recent discussion concerning COMC’s return policies, so we felt it would be appropriate to take some time to clarify, give explanations, and help answer questions.

Return Policy – Buyers

On the buyer’s end, we have what we consider to be the best return policy in our industry.  The buyer has 14 days from the time the item ships to examine their item and, if they don’t want it, have it returned to us.  This very easy and open return policy encourages buyer confidence and security.  This in turn stimulates more sales, which is better for everyone.

Return Policy – Sellers

Regarding our sellers, COMC operates under a very simple principle: We don’t want our sellers to be any worse off than they were before they made the sale.  To that end, we work to shield sellers from various costs associated with buyer returns as well as from having to do any of the more aggravating, associated tasks.  We handle the shipping and receiving, the customer service, our ID teams confirm that the item is the original, and we do the re-processing.  When an item is returned, we carefully and thoroughly examine it to ensure it is the exact card in the exact condition as the one originally sent to us.  Should we verify that it is, we reverse the purchase and return the item to the last seller’s account within 45 days of the sale.  If it is not possible to have the item back into the seller’s account within 45 days, we will credit the seller a restocking fee equal to 10% of the original sales price.

For instance, if I had a $1 return that didn’t make it into my account until after 45 days had passed, I would receive a $0.10 credit.   If a returned item is lost, damaged, or different, we absorb the cost of that item.  We never return damaged or different items to our sellers’ accounts.  In the event that the item is returned in worse condition than when it was sent out, we cover the cost of the card, so sellers don’t even need to worry about shipping wear and tear.

We also vigilantly monitor returns to insure buyers are not trying to pull any scams.  Should we notice suspicious activity, we act immediately to protect sellers and COMC.  We track and block all buyers and users who are using the site maliciously.  As this is a service we provide, it is one less thing for our sellers to worry about.

Who has time do deal with returns…. oh wait…we do.

Explanation & History

Sellers may have noticed this change as we’ve grown as a site and as we’ve partnered with Amazon.  When COMC was a smaller company, we got very few, if any, returns in a given month.  As such, it was much more feasible for COMC to absorb the cost of these cards and move on.  As COMC continued to grow, and eventually synced up with Amazon.com, we were able to provide our sellers a MUCH broader audience.  However, this also brought, not only an increasing numbers of returns, but also a greater potential for fraud against which we need to protect all parties.

A good example of why we cannot absorb all returns ourselves is it would be easy for someone to buy an N/A BV card for a dollar, price it at $1000, and then have his friend buy it and return it for instant profit at our expense.  No business could continue to operate absorbing loss blindly, so we must use discretion and try to create sensible policies that protect all our customers – buyers and sellers – as effectively as we can while still making sure that COMC has a solid foundation.

Additionally, once we teamed with Amazon, our number of returns increased dramatically.  Amazon’s model makes it so easy for people to buy and sell on their site that sometimes you can even make a purchase without meaning to.  Amazon is designed this way.

We Care About Your Satisfaction

We hope that this better explains our policy moving forward, and helps to better explain exactly what we want to do for you in these regards.  If you have any other questions about our Return Policy, please contact our Customer Support folks via Email, or give us a call at 1-800-517-3540.