Let’s start with the good news: we are getting TEN TIMES our normal traffic today!
This means we have the necessary traffic to reach our goal of increasing sales by 10 times (as part of the previously announced “Perfect 10 Black Friday Special”).
As for the not so good news, as you may have noticed, there have been some site issues today. Please know that we are working very hard to resolve them all and expect to be fully up to speed very soon!
Even so, please don’t hesitate to contact our Customer Relations Department if you need help with anything. You can reach us until midnight tonight at email@example.com or by 1-800-517-3540. Here are our Extended Customer Service Hours. Thank you for your patience!
Our staff at COMC wanted to wish everyone a Happy Thanksgiving, and let you know that our office will be closed for the holiday. Our customer service hours for the rest of the week are as follows:
Thanksgiving Day: Closed
Black Friday: 6 am to 12 midnight PST
Saturday & Sunday: 7 am to 5 pm PST
We are thankful for each one of our buyers, sellers, consignors, and fans. Without you, we wouldn’t be able to do what we do at this company. See you on Friday for the start of our big Black Friday Weekend sale!
We’ve recently switched to a new server specifically for customer service, and this morning we discovered that some of our replies weren’t being sent out and some were being caught in “spam” filters upon arrival to the customer’s email inbox. The issue should be fixed now, but if you’ve emailed us in the last few days and haven’t received a reply please email us again and let us know so we can take care of you, and please also take a look at your spam email folder to see if our reply was mistakenly filtered out.
To whom it may concern,
Today we got your letter regarding one or more cards you were unhappy with. We would love to help resolve your issue, but you didn’t give us any contact information or any information about the item(s) you purchased. We have shipped out more than 100,000 items this month, so we really have no clue which items you are referring to.
Please contact us, and we will gladly resolve your issue.
Thanks you for taking the time to let us know you were unhappy with the order. I hope you have a happy new year, and we would love to be given the opportunity to make you a happy customer.
CheckOutMyCards.com Founder & CEO
Lately we have noticed we have been getting a few questions about due dates so we thought we would try and answer a few questions about how the due dates work, why CheckOutMyCards due dates have been behind lately, why some orders finish faster than others, and how you can get your orders up as fast as possible.
How do the due dates work?
Here at CheckOutMyCards.com we use estimated due dates from 2-4 weeks for standard processing. These due dates are our best estimate of how long we think it will take to process your cards but are not a guarantee how long it will take. Please keep in mind these due dates are based on a few factors like how many orders are ahead of your cards, how many cards are in those orders, how many cards are in your order, how long they will take to sort, and how hard they are to identify. All cards start our process based on the date received but along the way some of these factors will effect if that actual due date will be met on time or if it might be required to take a little more time.
Why has CheckOutMyCards due dates been behind lately?
In December a major snow storm blew threw Washington state which then turned into major flooding in January that shut down our area and kept most CheckOutMyCards.com employees home for more than a week. Even through the shut down we have continued record growth in sales and the amount of cards to be processed.
Why do some orders finish faster than others?
We find out along the way through that some cards take more time than others.
What makes my order take more time than others?
There are many reasons for what makes your order take longer than others.
Here is just a few:
- Were your cards sent in screw downs or top loaders?
- How long will it take to sort them?
- How hard are they to identify?
- How hard is it to find pricing information for them?
What can i do to get my order get processed the fastest?
Using the express service is the best way to get your cards processed the quickest but if you are using the standard standard service here are some tips:
- Clearly mark your user name on or in the package.
- Carefully count the cards and include that count with the package.
- Take all of the cards out of any screw down and top loaders and follow our instructions for how to ship the cards to us securely.
- If you feel like you can securely get the cards to us without any penny sleeves as well, that is the best.
- Try grouping all of the cards that are from the same set together.
- If the cards are all over the map, try to group cards from the same player together.
Thank you to all our our amazing customers for all of your understanding and patience,