COMC Customer Service closed New Year’s Day

Happy New Year’s Eve everyone!

We wanted to let you know that COMC Customer Service will be closed on January 1st. We will reopen for business on Monday, January 4th. We hope you have a great day, and we are excited to see what the new year will bring.

Thank you for using our service, see you next year!

COMC Black Friday Results

Hello COMC Nation, it’s Nathan with COMC.

Black Friday was an enormous success! We beat last year’s record by 23 percent. Over the one week surrounding this promotion, we had a spike of five times the number of items requested for shipment. Please join Tim, Geoff, and me as we discuss what made this years sales so special.

And, as a returning addition, the blooper reel!

COMC Holiday Update

Happy Holidays COMC Nation! With the end of the year in site, we wanted to make three quick announcements.

Holiday Hours

Customer service will close on Thursday, December 24th at 4:00 pm PT and will reopen on Monday, December 28th as normal.

Holiday Shipping

USPS estimates more than 15 billion letters and packages will be delivered this holiday. While our Priority and Express orders will be packaged within one business day, we are at the mercy of USPS for delivery. To ensure timely delivery of orders by December 25th, with the deadlines posted by USPS:

  • Priority orders need to be placed by Thursday, December 17th at 11:59 PM PT
  • Express orders need to be placed by Monday, December 21st at 11:59 PM PT

Special Video Released Tomorrow

On 12/17, we will be releasing a new video, so come back tomorrow to see what we have to share!

 

COMC Winter Announcement 2015

Ever get some news that was so good you wanted to shout it from the rooftops? Then you know the mood we’re in at COMC. However, since our roof is likely far from yours, instead we made a video to talk about some of the things that we’ve been working on, and to address the status of our lawsuit.

And, as a bonus treat, the blooper reel!

COMC Customer Service closed for Memorial Day

Memorial-Day-Thank-You-Clip-Art-3

Hello COMC Nation! Memorial Day is next week, and for this reason:

Customer Service will be closed Monday, May 25th & will reopen Tuesday, May 26th at 9 PDT.

If you need to contact us over the holiday, please email us at staff@comc.com or leave a voice mail message at 1-800-517-3540.

To all who served our great country, past and present, we are grateful for you and thank you for your service!

Offices closed for Labor Day!

Hi COMC Nation! We don’t know about you, but for us, it’s been such an awesome summer! Sadly, all good things eventually come to an end…and, like so many others, we plan to mark the end of summer with a fun (and safe) Labor Day weekend!

corgi puppies

We couldn’t find anything that really represented “Labor Day” in picture form, so enjoy these Corgi puppies instead. PUPPIES!

With this in mind, our offices will be closed on Monday, September 1st. This includes our customer service 1-800 phone number, but Moe will be around to respond to your emails and be available via our social media outlets – apparently, he doesn’t like 3-day weekends…or puppies. Whatever.

Have a great weekend, everyone!

Cleveland or Bust!

Hello COMC Nation! It’s almost here – the 35th annual National Sports Collectors Convention is just around the corner and we’re pretty excited to see as many people as we can during the week. We’ve got a few, last-minute announcements to make before we head to the airport, that we wanted to share with everyone.

We are accepting submissions!

It’s not a big surprise, sure, but we wanted to assure everyone that we will be accepting card submissions in Cleveland, including cards/boxes that qualify for this year’s “Lucky 7” National Special. We’ll have our computers set up and our team will be able to walk you through the submission process – why carry those boxes of cards around when you can drop them off with us, right?

Free History Points!

With fewer COMC Challenges available, we know it’s been harder for members of the COMC Nation to earn history points – but, if you drop by our booth (#459 in the Corporate Area) and say “Hello!” (Or “Hi!”, or “What’s up?”…we’re flexible), we’ll have a sign up sheet where you can write down your COMC username and earn 1000 points…just for being social. Doesn’t get much easier than that, right?

Suggested List Prices

This has been such a hot button topic for awhile now…the COMC Suggested List Price Feature. Tim first introduced it at the Industry Summit in Las Vegas, last March.

We’re ready to introduce a beta version of the Suggested List Pricing Feature in time for the National show, and we’ll be giving demonstrations of how this great, new feature will work for our users. Be sure to drop by and see how we’re ready to shape the future of the hobby.

Note: As of Monday afternoon, Tim started running the code that activates the SLP feature, and some of our users will notice that the asking prices on some of their cards have been deleted, as a result. We apologize for any inconvenience in this.

Shift in Customer Service Capacity

Since Steve and Moe are going to Cleveland this year, we’re leaving Norbert to occupy the COMC Customer Service office by himself for 4 days. We’re pretty confident that Norbert is up to the challenge, but if you get our voice mail or a slower than usual response to your email, please be patient – For a few days, Norbert’s going to be busier than a 1-eyed cat watching 2 mouse holes.

A new member of the COMC Social Media family

It’s been a long time coming, but we’ve finally got our Instagram account up and running – you can follow us for all kinds of great and occasionally candid pics of the COMC team, in Cleveland and after! And, as well, you can also check out our Facebook and Twitter for #NSCC2014 updates all week long!