As part of our efforts to improve your customer experience, we’ve launched additional support resources to provide you immediate answers to your questions. Check out the new services we’re offering!
COMC Live Chat Service
Have you tried out our new Live Chat service yet? You may have noticed a new red bubble in the lower right-hand corner of our website that says “Support.” When you have a question or need assistance during our Live Chat hours, we’re available to provide immediate assistance. Our team of Live Chat agents are available Monday through Friday between the hours of 8am to 5pm PST. To connect with an agent, simply click on the chat box, type your question, and hit “Enter.” This will provide the option to view the most frequently asked questions (FAQs) related to your question or to begin a “Live Chat,” allowing you to chat with COMC staff in real time!
You may have also noticed our email response times are now vastly improved and that you receive a prompt response during business hours. If you have an urgent matter, Live Chat is a great way to get it resolved immediately. We’re thrilled to offer real-time support to answer your questions and we look forward to chatting with you!
COMC Help Center
We recently launched our COMC Help Center to provide you with easily accessible resources to many of your FAQs. We encourage you to check out the Help Center to find helpful information to further improve your experience and knowledge about our services.
You can access the Help Center directly or by selecting the red “Support” bubble on the website to view all of the topics covered by the Help Center.
We will continue adding resources and information, including video tutorials and information on promotions and events, so make sure to check back often!
As we continue to focus on improving your customer experience, we’ll keep you updated on any new changes. We would also love to hear your feedback and suggestions regarding how we can improve our services and your experience. Please contact firstname.lastname@example.org if you’d like to provide any feedback or suggestions.
Follow us on social media @checkoutmycards and the COMC blog for the latest updates!