COMC – How We Process Cards

 

In our last video, I spoke with Tim and Geoff about our record-setting Black Friday and our shipping department. Now in this video, I sit down with Jim, our processing manager, to share information about how we process the cards we receive. Please join us in this conversation about condition notes, declined cards, handling procedures, and what we can all do to have the best COMC experience!

 

 

Check Out Who’s Hiring – 2/3/16

We are looking for a few good people to add to the COMC Team.  Are you looking for a fun job, working with fellow collectors, for a company that’s going places?  Do you know someone in the Seattle area who would be a great fit?  All interested parties should email their resume to hr@comc.com.

Identification Specialist 1

Do you know the difference between a refractor and an X-fractor?  Can you identify a short printed card?  Could you tell a parallel from the base set?  The Identification Specialist will help us to accurately sort, identify, and list sports trading cards. Our ideal candidate will be passionate about collectible sports cards and have an exceptional attention to detail. Familiarity with computers & 10-key / data entry is a strong plus.

Responsibilities:

  • Sort received inventory, and add condition notes accurately where required
  • Identify unlicensed, unsupported, counterfeit, altered, or suspicious inventory
  • Identify the catalog information for many thousands of trading cards each week with the aid of a sophisticated computer system
  • Correct or update database information where appropriate
  • Maintain excellent communication within the identification team
  • Review work at all stages to ensure accuracy
  • Maintain accurate records of all activities

Qualifications:     

  • High school diploma, GED, or equivalent training and experience
  • Extensive knowledge of collectible cards is required. Individual must possess functional knowledge of diverse collectible card brands (including but not limited to Topps, Upper Deck, Panini, Leaf, Fleer, Donruss, Bowman, Goudey and other sports and non-sports brands)
  • Strong computer skills required; knowledge of Microsoft Access a plus
  • Strong 10-key and data entry experience
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $12-14/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

Processing Team Member

This full-time position will help us to accurately sort, identify, scan, and organize our incoming inventory.   Our ideal candidate will be focussed, observant, self-directed, and passionate about all types of collectibles.  Processing Team Members deal directly with incoming customer consignment items and coordinate efforts using a sophisticated computer system.

Responsibilities:

  • Ability to stay on task for extended periods
  • High visual attention to detail
  • Excellent interpersonal skills
  • Maintain two-way communication within the identification team
  • Review work at all stages to ensure accuracy
  • Identify and help to investigate issues
  • Maintain accurate records of all activities
  • Help with projects for other teams as needed

Qualifications:

  • High school diploma or GED
  • Familiarity with sports and/or gaming cards a strong plus
  • Solid computer skills
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $10-$12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

Order Fulfillment Team Member

This full-time position will provide warehouse support, assisting with all shipping activities in a safe, accurate and dependable manner.  Ideal candidates will have high attention to detail and dexterity to work quickly using both hands processing small, valuable items.

Responsibilities include:

  • Retrieve and process warehouse orders through a computerized system
  • Provide fast and accurate retrieval and processing of outgoing orders
  • Demonstrates delicate manual dexterity, handling small, fragile inventory with great precision and care over extended periods of time and at a swift pace
  • Report errors and missing inventory to shipping lead
  • Interpret and prepare invoices
  • Participate in the inspection and physical count of incoming and outgoing materials
  • Verify goods received against purchase orders or invoices
  • Maintain inventory, and handle items with care
  • Assist leads and managers in all organization projects

Desired Qualifications:

  • High School diploma, GED or equivalent training and experience
  • Familiar with sports cards, gaming cards, or collectible items preferred
  • Ability to multitask and excellent hand dexterity
  • Strong sense of urgency
  • Strong attention to detail
  • Strong interpersonal & communication skills
  • Positive work attitude and strong team player
  • Basic mathematical skills

Salary & Benefits:
Starting salary ranges from $10-$12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

COMC and Upper Deck e-Pack Launch

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COMC is very pleased to announce that we have partnered with Upper Deck on the release of their e-Pack version of the 2015-16 Upper Deck Series 1 Hockey card set. We are working as the fulfillment center for this product, which allows us to leverage our extensive knowledge and systems to provide the best experience for thousands of new customers. We have already processed thousands of cards in preparation for this launch, and we can’t wait to start shipping them out to you.

The e-Pack Rundown

The e-Pack release of 2015-16 Upper Deck Series 1 Hockey Cards is very similar to the physical product, but with some new twists:

  • Packs, boxes, and cases can be purchased online through the e-Pack site
  • At least one physical card per pack, with new exclusive e-Pack inserts:
    • Code to Greatness (1:10 e-Packs) and
    • Instant Impressions (1:10 e-Packs)
  • Physical copies of inserts and parallels transfer instantly to your COMC account, or shipped out worldwide
  • Digital-only versions of base cards can be combined for exclusive e-Pack exclusive Silver Foil Border cards

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It can be a hassle to deal with the large quantities of base cards that can accumulate when ripping any amount of product. To cut back on this frustration, when you collect 10 copies of a digital-only base card, you may combine them through the e-Pack site for a Silver Foil Border. Similarly, some combinations of physical cards will allow for other exclusive cards like Young Guns rookie cards – including Connor McDavid!

What COMC Users Need to Know

Starting today with the release of the e-Pack site, you can transfer from your Upper Deck e-Packs directly to your COMC account. The transfer is absolutely free. Once the card is in your COMC account, it is treated the same as any item that has been purchased into your COMC account, you can list it for sale, ship it, or even send it out for grading.

Fans can try e-Pack for free just by registering at www.UpperDeckEpack.com. Once registered, users can claim a free pack every day – just for logging on.

More information, including detailed e-pack functionality, exclusive e-Pack content and  a list of e-Pack achievements users can obtain can be found at www.UpperDeckEpack.com.

Edit: 2/4 – Cards transferred to your COMC account act as cards purchased, not as cards consigned.

See Geoff at Serramonte Mall Card Show in the Bay area on 1/23

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Hello COMC Nation!

We’re kicking off our show attendance early this year. Geoff, our shipping guru and long time member of our show team, is leaving the winter chill of Seattle and will be heading to California where he will be set up at a booth for the Serramonte Mall Card Show. He will be there Saturday, January 23rd only, and he will be ready to answer questions as well as card consignments. This is the first of many shows he will be attending this year, so, if you’re in the Bay area, stop by and say hi!

 

 

COMC Customer Service closed New Year’s Day

Happy New Year’s Eve everyone!

We wanted to let you know that COMC Customer Service will be closed on January 1st. We will reopen for business on Monday, January 4th. We hope you have a great day, and we are excited to see what the new year will bring.

Thank you for using our service, see you next year!

COMC Black Friday Results

Hello COMC Nation, it’s Nathan with COMC.

Black Friday was an enormous success! We beat last year’s record by 23 percent. Over the one week surrounding this promotion, we had a spike of five times the number of items requested for shipment. Please join Tim, Geoff, and me as we discuss what made this years sales so special.

And, as a returning addition, the blooper reel!

COMC Holiday Update

Happy Holidays COMC Nation! With the end of the year in site, we wanted to make three quick announcements.

Holiday Hours

Customer service will close on Thursday, December 24th at 4:00 pm PT and will reopen on Monday, December 28th as normal.

Holiday Shipping

USPS estimates more than 15 billion letters and packages will be delivered this holiday. While our Priority and Express orders will be packaged within one business day, we are at the mercy of USPS for delivery. To ensure timely delivery of orders by December 25th, with the deadlines posted by USPS:

  • Priority orders need to be placed by Thursday, December 17th at 11:59 PM PT
  • Express orders need to be placed by Monday, December 21st at 11:59 PM PT

Special Video Released Tomorrow

On 12/17, we will be releasing a new video, so come back tomorrow to see what we have to share!