COMC Company Update – June 2021

From the very beginning, I have been fortunate to be a part of COMC’s growth and continued efforts to optimize your joy in the hobby. Today, I have an important message to address many of the concerns raised over the past few months regarding our current shipping experience.  

In most of our history, COMC has been known for reliable shipping and customer service.  Starting with the launch of our support for eBay auctions, which carried into the global pandemic of 2020, and combined with the tremendous growth of our industry, our ship times have lagged significantly. The most critical factors impacting our ability to fulfill shipment requests have been adapting our processes to operate in the pandemic, a labor shortage as a result of the pandemic, and running out of warehouse space. We are collectors here at COMC and genuinely feel the frustration that shipping delays have caused.

For full transparency, in March 2020, we shipped over 25K packages with an average ship time of under 3 days. While our capacity has steadily increased over the months, our average ship time has gotten worse due to transitioning and onboarding at the new location.  For perspective, in May 2021 we broke a COMC record by shipping over 45K packages; and while this is great news, we are working to get our shipments out in a more consistent and reliable time frame. Rest assured that we have a plan and are committed to getting there.

In the last 3 months we moved our entire packaging department to our new facility where we installed new warehouse automation, and we have improved our recruiting, onboarding, and training. COMC is focused on continued shipping improvements and we thank you for your patience and understanding as we adjust to our new location, team, and equipment. 

Additionally, in response to the situation: 

  • We are currently hiring 5-10 new team members per week with the goal of growing the company to 400 employees by the end of 2021.

  • Every outgoing card is now individually barcoded, which is a tangible, new improvement to ensure accuracy.

  • We have increased our Customer Service support with 10 new hires since February 1, 2021.

  • We have created several new support roles on-site dedicated to expediting orders.

COMC takes the delivery of your valued assets seriously and will continue to prioritize improvements to reduce shipping turnaround times. Company-wide, from top to bottom, our teams are working around the clock to resolve overdue orders.  We truly regret any inconvenience our delays have caused you. 

On a personal note, Tim Getsch (COMC CEO & Founder) and I are on the ground at our new location, working closely with the team to ensure our success. I am committing to reporting the improvements COMC is making every month as the trading card industry continues to grow and evolve. I look forward to sharing these regular updates about how COMC is providing quality and integrity in the delivery of your collectibles. 

Thank you,

Julia Getsch

– COMC President and Cofounder

COMC Social Media 7 Days A Week

COMC has recently added several new content features to engage with on our Social Media, and we invite you to come take a look. Seven days a week, COMC Social Media provides unique card stories, info on upcoming card releases, previews of auctions ending soon, and important company news as we grow. With over 24 million cards consigned to us by tens-of-thousands of sellers worldwide, we have a lot to share and COMC curates the best for you every day on Social Media! Come check out COMC on Instagram, Facebook, and Twitter.

Here’s a brief description about what you’ll find everyday via our Social Media:


Company News and Updates

There is a lot of change in the industry, especially this year. Learn more about the most up-to-date changes and company happenings via our Social Media announcements.


Sports News and Matchups

In the world of sports there are constantly milestones achieved, heated matchups to watch, and even records broken. Check out trading cards connected to the players making headlines.  


Trading Post

COMC presents noteworthy trading cards from beyond the big five conventional sports. From Pokémon to Mixed Martial Arts (MMA), and tennis to wrestling cards, the Trading Post explores the rich diversity of cards in the hobby. 


7 Day $0.99 Cent No Reserve Auctions

COMC Auctions lists new 7-Day, $0.99 no reserve auctions every day on our eBay store. Check out the hottest auctions ending each week on our Social Media! 


Breakin’ News

Updates on new trading card releases, and there are many! COMC provides estimated release dates paired with our experts’ picks on previous year favorites. 


Flip Fridays

On COMC, you can buy and then reprice other people’s trading cards in a few clicks without ever touching or shipping them yourself. Every Friday we share some of the week’s best trading card flips made by COMC users. Tag us in your COMC flips on social media for a chance to be showcased! 


Elite New Arrivals

The COMC Elite service is our premier consignment experience, ideal for high-end trading cards. Each week we share stunning COMC Elite trading cards recently added to our marketplace. 


Rookie FAX

Who doesn’t love Rookie Cards? Every Wednesday, we showcase good value rookie cards currently available on COMC. Rookie FAX cards are chosen for being either iconic, beautifully designed, culturally significant, undervalued, overlooked, or just a solid choice for a first-year card. 


If you enjoy trading cards and want to keep up with the latest news from COMC, please connect with us via Social Media. If you like trading cards, you’ll find something fun and engaging 7 days a week! 

Instagram: instagram.com/checkoutmycards

Facebook: facebook.com/comc

Twitter: twitter.com/checkoutmycards