We Survived the Great 2019 Snowpocalypse!

If you weren’t aware, much of the Pacific Northwest was largely caught off guard with record amounts of snowfall over the last two weeks. Several storm systems rolled through our area, dumping snow, causing power outages, and making roads impassable with snow as deep as two feet near our Redmond and Auburn locations. Three days after the snow stopped falling in our area, there were still many neighborhoods that could only be reached by high clearance truck and SUV’s with four-by-four capabilities.

The bad weather wreaked havoc for our team members, many whom were unable to safely make their way to work for several days during the last two weeks. As a result, we’ve fallen a little bit behind in a few of our core areas. Our Shipping, Processing, and Customer Service Teams are doing their best to get caught up, with minimal impact felt by our customers as a result of the downtime. Thank you to all our customers for your continued patience as we get back up and running at full speed!

We would also like to thank the members of our team who were able to brave the elements and poor road conditions to make their way to our offices. Those members of our team who did make it in really went the extra distance by putting in long hours, and/or assisting in weather-related tasks such as shoveling snow off sidewalks, plowing parking lots, and even helping our local couriers get unstuck during the height of the storms. It took a team effort to literally ‘dig us out’ of all of the snow, and our team came together like never before during the worst storm system in COMC’s existence!

Below are a few pictures that were captured by members of our team who were able to make their way into the office earlier last week:

Hat Trick! Three Stuck vehicles all needing to be dug out of our parking lot.

Our team helping shovel compacted snow and ice to help a USPS truck out of our parking lot.

Even SUV’s weren’t immune to the harsh conditions of our parking lot during the height of the storm system.

Tires spinning and going nowhere!

Snowpacolypse 2k19 in a nutshell.

This photo shows the amount of accumulation our area received over the weekend.

This photo was taken a few miles from our Redmond Headquarters.

Fresh Out of the Pack #6 – New Sets Found on the COMC Marketplace

Fresh out of the Pack #6

Check out what’s new on the COMC Marketplace….

In our ongoing series ‘Fresh out of the Pack’ , we shine the spotlight on the latest sets that have emerged on the COMC Marketplace. It’s been a little while since our last installment of ‘Fresh out of the Pack’, so a lot of products have

Fresh new inventory of these sets will be added for many months to come, so be sure to check back often!

2018 Baseball

2018-19 Basketball

2018 Football

2018-19 Hockey

2018 Misc. Sports & Non-Sports

COMC Says Farewell to Two Standout Members of Our Team

The winds of change are blowing through the hallways of the COMC headquarters in Redmond, Washington. Over the next few weeks we’ll say farewell to two vital and standout members of our team as they move forward in their journey and pursuit of their passions.

Brandon LeCompte joined COMC in the Summer of 2016 as a member of our Identification Team. Having used COMC for many years prior, he quickly became acclimated to not only our ID Team’s internal tools and workflow, but also the company culture.

“My favorite memories at COMC were the sports related contests and season long fantasy leagues we played. They were a healthy crossroads between competition & trash talk, building comradery with people across departments over the course of many weeks.”

Brandon made such an impact that he was asked to represent COMC and the work our booth at the 2017 & 2018 National Sports Collectors Conventions. Perhaps no one can attest to the impact he made better than our ID Team Manager Charles Hodder:

“Brandon is one of the most amiable people I have ever had the pleasure to work with, much less manage. His knowledge, passion for the hobby and his unparalleled work ethic made him an indispensable part of the ID team. He also stood out from the crowd when interacting with the collecting public at large at several National Conventions on behalf of COMC. I have never heard anything but praise from anyone who has had any interaction with him.

We are better for having had him for the time we did. He has great things ahead of him and he will be sorely missed.”

You may remember Brandon from our ‘Who is COMC?‘ video where he told the story of packing all of his things into his car and moving from Texas to Washington to join COMC. So where is Brandon heading now?

“My relentless entrepreneurial spirit has led me to move in with my significant other in Florida and pursue a career in the fashion industry. I have enjoyed my two and a half years in Seattle exploring, hiking, and appreciating the Pacific Northwest. I even got to meet Gary Payton last month!”

For over a decade, Heather Hollander has been an integral part of our evolution from a tiny garage startup to the four-location company we are today. Heather was featured in our ‘COMC Origins’ video released last year, where the first four members of our team took a stroll down memory lane back at the original birthplace of COMC.

Her Manager Jim Osborn spoke highly to what Heather has meant for to our team:

“Over the 11 years Heather has been part of the COMC family, she’s processed literally millions of cards.   Starting as a 17 year-old high school student working part time, she joined the company full time after graduation. Since then, she’s become an indispensable member of the Processing Department and worked her way into a Lead role within the department. 

She truly wrote the book on her area of processing and with her personal standards being very high, she’s raised the bar for all who follow. Her attention to detail as well as the accuracy and efficiency with which she handles cards is second to none.

She’s resigning her full-time roll at COMC in order to pursue a lifelong dream to work with animals (no snide remarks about the employees of COMC).  We know she’ll embrace this new opportunity with the passion and commitment she brought to her position here.  Bon chance, Heather!”

While she’s certainly put in the time, effort and tenure, she confesses that some of her fondest moments at COMC are participating in holiday activities and company picnics with the rest of the team. One of Heather’s final contributions to COMC was the idea of having a ‘snowball fight’ (dodge ball) during our annual White Elephant Gift Exchange get together. Going forward, the snowball fight will be a yearly tradition appropriately named the “Heather Hollander Winter Invitational Snowball Fight” .

The COMC Team certainly has an abundance of pet owners, perhaps no one is more passionate about animals than Heather. Several times over the years she’s cared for small birds that flew into our office windows until they were able to fly on their own again. That’s why we know she is going to be amazing in her new role as a Assistant Groomer and Dog Bather at a local PetSmart Salon.

“I’d like to thank Tim and Julia for hiring me, and also my dad (Steve Hollander) for recommending me to them in the first placeI want to thank my manager Jim Osborn for all of his trust and encouragement. Whenever I was having a bad day, Steve Walker always had my back and would go out of his way to make my day better. I am so grateful to COMC for all of the opportunity and support you’ve given me over the past 11 years. While I am eager to pursue this new opportunity, I think I will always consider myself as part of the COMC family.”

On behalf of all of us here at COMC, we want to offer our very best to Heather and Brandon as they move forward on their journeys. For their hard work, persistence and contributions over the years, they will forever be a part of COMC. Thank you so very much for making us better. .

COMC @ The Upper Deck 2019 Certified Diamond Dealer Conference

Hello, COMC Nation!

The first destination in our itinerary for 2019 will be Los Angeles, California for the Upper Deck 2019 Certified Diamond Dealer Conference at the Westin Bonaventure Hotel. If you own a hobby shop and are an Upper Deck Certified Diamond Dealer then be sure to join us January 8th-10th for what is sure to be another great Conference hosted by Upper Deck!

COMC will be in attendance with our own booth set up for the duration of the conference. We will be available to meet with hobby shop owners to discuss how COMC can help their shops become more successful. We’ll also be available to help shop owners set up and manage their accounts, offer demonstrations of our service, and answer any and all questions they may have about our service.

If you will be in attendance at the event and would like to drop off consignment submissions, we will be accepting submissions at our booth throughout the conference. We look forward to seeing you there!

COMC Bulk Price Editor Tutorial

Last month, we released an updated version of the much requested COMC Bulk Price Editor for our sellers to utilize. Please refer to our original blog post for download link and instructions. Please note that the Bulk Price Editor will only work on Windows Operating Systems.

This tutorial is intended to walk you through the experience of using the Editor for the first time. In this tutorial, we will show you a basic overview of how you can reprice a large segment of your items using this tool.

When you run the Bulk Price Editor, you will be prompted with the following Microsoft Access Security Notice:

Do not worry, this is to be expected! Simply press the Open button to launch the Bulk Price Editor. Once you do so, you will reach the Introduction page of the program. This page outlines all of the steps necessary to utilize the Bulk Price Editor. The <back> and <next> buttons found in the lower right portion of the red menu will be used to guide you through the six steps found on the left.

Click <Next> to continue to the Sign in page from the introductory screen. This will take you to the Sign in page:

Enter your COMC Username and Password on this page, and click the Sign In button to get started. Once you have done so, you will be prompted to download all of your account’s inventory into the Bulk Price Editor as seen below:

On average, this process takes about 10 seconds per 10,000 items in your account, but could take longer depending upon your internet connection speed among other factors. Once your inventory has been downloaded into the Bulk Price Editor, the spreadsheet below the menu will be populated with items from your account.

( Please note that although it is recommended that you download an updated version of your inventory every time that you launch the Bulk Price Editor, if you have not made any changes to your inventory since the last time you used the tool, you can use the data previously downloaded in an earlier session.)

Once you have downloaded your inventory into the Bulk Price Editor, you are now able to search your inventory in order to filter which items you would like to edit in bulk. The options for searching are as follows:

Storage Fee Status: Subject to Fee or Exempt from Fee
Currently For Sale: For Sale or Not For Sale
From Batch: Choose items a specific consignment batch number
Acquired less than ____ months ago
Acquired more than ___ months ago
Acquired Between Date Range
Suggested Retail Price Range
Asking Price Range

Additionally, on the right of these options is the ‘Modified Recently’ box with three radio button options. Items that have not been modified over the last 90 days are free to update using the Bulk Price Editor. Items that have been modified in the past 90 Days can also be modified, and those modifications are currently free as of this tutorial being posted. Please note that there may be a charge to edit items that have been recently modified in the future. 

Using these filters, you should be able to carve down your inventory to the exact parameters, of the items that you want to reprice. For this walk through, we’ve chosen all of the items within our account with an asking price of $0.01 to $1.00. This has reduced our matching items from the 9,414 total items in our account down to 3,193 items.

Clicking the <next> button on the right side of this screen will then take you to the Apply Price Changes page seen below. This page will give you several options to choose how you would like to reprice your items in bulk.

There are four bulk operations that you are able to customize to your liking. You can choose from the following options:

Percent Off Current Asking Price – This will reduce all specified items by a percentage that you determine. If you have an item with a current asking price of $10, and use this option to lower your prices by 20%, your new asking price will be $8.

Percent Off Suggested Retail Price – This will reduce all specified items by a percentage off SRP that you determine. If you have an item with an SRP of $25.00, and use this option to lower your prices by 50% off SRP, your new asking price on that item will be $12.50.

New Fixed Price: This will set a fixed price for all specified items. If you’ve filtered your inventory to 250 items, all items will receive the same fixed price using this option.

Clear New Price: This option will clear all of the asking prices for the specified items found on this page and reset your changes. Use this option if you are unsatisfied with the prices in the spreadsheet below once you have already used one of the other three update new prices buttons.

In the box to the right of these options, you will find price rounding options to make your listings more visually appealing to buyers. Additionally, you will find options to drop full dollar prices by $0.05, set a minimum item price, and a maximum percentage off as well. Choose your price rounding options, determine which of four bulk pricing operations you want to use, entered your percentage off or fixed price, and press the update new prices button that is next to the bulk operation that you’ve chosen.

For our walk through, we’ve chosen to to reprice all of our items to 20% off of our current asking price, with prices rounded to the nearest $0.05 , and a minimum asking price of $0.05 as well. Depending on the quantity of items that you are editing, the Bulk Price Editor will need a little time to prepare these price changes. Once this operation is complete, press the <next> button to preview your changes, as your specified changes have not yet been populated to COMC.

Hit ‘OK’ on the prompt letting you know that changes have been made in the spreadsheet below. The spreadsheet will now contain a preview of all of the pending changes that you have specified on the previous apply price changes page.

IMPORTANT: Please review these prices to make sure that the perimeters that you’ve specified are your desired changes, as COMC is not responsible for erroneous changes to your asking prices made by the Bulk Price Editor.

Once you’ve reviewed your pending changes, hit the <next> button to move forward to the submit price changes screen.

If you are satisfied with your changes, hit the ‘Submit Pending Price Changes’ button the began updating your specified prices in bulk. Please wait for this operation to finish before exiting the tool. Hitting cancel before the operation is finished will result in some of your items prices being changed, but not all of them.

Once all of your changes have been implemented, you will see this prompt. At this point, you can return to the download inventory step if you wish to continue making more pricing changes to your inventory.

We hope that this walk through helps you with a better understanding of what is possible using the Bulk Price Editor. This is a very powerful tool, and not all of the advanced options, such as setting multiple search perimeters for defining your inventory, have been covered in this walk through. We recommend that you spend some time experimenting with the tool to get accustom to all that is possible. If you have any questions, feel free to ask us in the comment section belong and we’ll be happy to answer them!

Commission Structure Changes – Cashing Out, Blowout Gift Card Rates, & Legacy Store Credit Update

Hello COMC Nation!

We hope that you had a fantastic Holiday Bonus Sale! Now that 2019 is here we want to tell you about some changes that have gone into effect today on COMC. Some of these changes were already covered in our previous announcement regarding changes coming in 2019.

Cashing Out COMC Credit for Paypal/Check:

Our 20% Cash-Out Fee has been replaced with a 10% Cash-Out Fee and a 5% Transaction Fee. The specific details of this change can be found in-depth in our earlier blog post.

Cashing Out COMC Credit for Blowout Cards Gift Cards:

Our rates for redeeming COMC Store Credit for a Blowout Cards Gift Cards have changed as well. Out with the old, and in with the new:

Legacy COMC Credit Explained

To qualify for cash outs under our new commission structure, COMC credit must either be earned after January 1st, 2019. Store credit earned prior to this date is considered Legacy COMC Credit. While this credit will spend the exact same as new COMC credit earned in 2019 and beyond, the key difference between Legacy COMC Credit and new COMC Credit earned after January 1st is that it Legacy COMC Credit cannot be cashed out until it has been converted to new COMC Credit via the Request Refund page.

When Legacy COMC Credit is converted to New COMC Credit, a 5% conversion fee is assessed, and the credit is now eligible to be cashed out under the new commission structure. Alternatively, if you have Legacy COMC Credit in your account, you can simply choose to wait until January 1st, 2020 when the concept of Legacy COMC Credit is retired, and any existing Legacy COMC Credit still in your account will be automatically converted to new credit without the 5% conversion fee.

Legacy COMC Credit only needs to be converted to New COMC Credit if you wish to cash out. Otherwise, it spends exactly the same as credit earned after January 1st on COMC. When you use COMC Credit to consign items, make offers, buy items, request a shipment, or pay for any other COMC services, we will use up your Legacy COMC Credit first. When you Cash-Out COMC Credit, we will use the new COMC Credit first.  We will always use the credit that is most advantageous for you.

Regardless of how you use your Legacy Store Credit, you will ultimately be better off than before with our previous 20% cash-out fee. If you wish to maximize your cash out earnings, the best option would be to wait until January 1st, 2020, when all COMC credit, regardless of when it was earned, is eligible for the new commission structure. Waiting until this date to cash out Legacy COMC Credit will allow you to circumvent the 5% conversion fee, putting that savings directly into your pocket.

If you still have questions, our Customer Service Team is here to help! Simply send an email to staff@comc.com and our team will get back with you shortly. Happy New Year and here’s looking forward to a great year of collecting!

Sale Promotions and Port Sale Update

We hope that your Holiday Bonus Sale is off to a good start! As we talked about last month in our major announcement, we wanted to take this opportunity to tell you more in detail about the changes coming to Sale Promotions and Port Sales starting on January 1st, 2019.

Sale Promotions

On December 31st, we’ll be retiring the current Sale Promotions structure of $3 per day with a 3% transaction fee based on the sale price of an item at the time of sale.

On January 1st, COMC Sellers will be able to set up their sales under our new Sale Promotions structure, which has a $1 per 10,000 items insertion fee and a Promotional Transaction Fee of 1% of your original Asking Price, assessed at the time of sale. You can run a Sale Promotion for 1-11 days and pay only one insertion fee.

When you set up your sale, you can choose not only your Base Sale Discount (not editable once the sale is live), but also set custom percentage off rules for individual items in your inventory as well.

Sale Promotions are a great way to have your item stand out from others on the COMC Marketplace. Items on sale are seen by prospective buyers in green text with a sales tag icon. In addition, your sale is featured on the On Sale page and on the main COMC homepage.

Port Sales

Starting on January 1st, we’ll be reducing the cost of Port Sales from $10 to $5 per week, or until the port is sold. Port sales are a great way to sell a lot of inventory at once to one potential buyer.

Thank you for your consideration, and as always, if you have any questions, our Customer Service Team is here to help! Simply send an email to staff@comc.com and our team will get back with you shortly! Happy New Year!