Sport Card Expo Virtual Edition: COMC in Attendance!

COMC will be in attendance at the Sportcard Expo – Virtual Edition on June 19 & 20th. Thanks to the sponsors of the show, attendance is free! We will be answering questions you may have on how COMC can be part of your hobby experience. Due to internal system limitations, we will not be able to respond to specific account user questions.

Take Advantage of our Mailbox Service

Use our mailbox service to save time on shipping.  Expo sellers can send all of the cards sold to the COMC as one shipment.  Cards can be deposited into buyers’ accounts through the mailbox service.  Just have your buyers create a COMC account and label their purchases with that name.  This will allow buyers to piggyback their Expo purchases with COMC purchases for lower cost per item shipping with buyer protection. Buyers can request shipments to their COMC Mailbox accounts for the above reasons.  Read more about our mailbox service at https://www.comc.com/mailbox.

*Mailbox submissions sent to our US office will experience processing delays. Current Mailbox processing times begin when packages are opened.

Virtual Dice Game to Win Real Prices

A COMC member will roll die on account holder’s behalf for a chance to win prizes.  Winners will be drawn the week of June 21st and will be announced on our Facebook page.  To claim your prize, email csc@comc.com by August 20th, 2020 and we’ll add the card into your account along with store credit to cover shipping.  Limit one roll per account.

Free Daily Box Breaks

We will be offering random team breaks to any COMC account holders who would like to participate (limit one slot per household).  Winners will receive only the “hits” (no base / commons) and will have to be at the booth the “pick up” their prize.  More details will be announced at the show.

Disclaimer & Conclusion

As this is the first show of its kind, we may encounter some technical difficulties, so we add the precautionary disclaimer that the show events are subject to change.   

We hope you can attend its event and visit the vendors that would normally set up at the Toronto Expo.

For more details about the show, visit https://sportcardexpo.com/ve/

Lastly, we want to wish all Dads a HAPPY FATHER’S DAY!

Noted! New Item Condition Search Filters Added to Condition Noted items.

As part of our ongoing effort to improve your trading card collecting experience with COMC, we recently rolled out a pretty note-worthy change. All items with condition notes have been separated from items without condition notes, and placed within their own ‘noted’ conditional bucket. You might think a change like this is small, but it actually benefits both buyers and sellers in a big way!

By separating cards with and without condition notes, buyers will have an easier time distinguishing cards considered to be in near-mint or better condition from cards that have flaws or undesirable traits. All cards in the ‘Noted’ bucket display [noted] within search results to better help you differentiate these items.

This change will also improve the experience for sellers working in their inventory manager to either set asking prices for new items, or update prices of items already for sale. With the separation of condition noted items into their own bucket, sellers will have access to better data points on how to price these items, and how other sellers are pricing similar items.

Condition noted items will also have their own SRP (Suggested Retail Pricing), SLP (Suggested List Pricing), and SWP (Suggested Wholesale Pricing) different from similar items without condition notes.

Noted cards can be searched for specifically by using the Item Condition search filters on the left side of your COMC search results. It can be found within the Ungraded > COMC filter.

The COMC Bulk Price Editor is Back in Action!

Great news! The COMC Bulk Price Editor is now functional and ready to help you efficiently adjust the asking prices of your COMC Inventory. We want to thank all of our sellers for your patience during the downtime.

To learn more and download the bulk price editor, please click here

For a detailed write up on how to use the Bulk Price Editor to quickly reprice large portions of your COMC inventory, please refer to our tutorial page.

COMC Auctions on eBay Frequently Asked Questions

Prior to the launch of COMC Auctions on eBay, we put together a helpful Frequently Asked Questions (FAQ) page that could be found at the bottom of the main auctions page.

The FAQ has been continually updated by our team over the last few weeks as new questions arise, and new features are added. That being said, we know that with this new auctions feature, there is a lot of new pages and documentation, and sometimes it can be hard to find the answer you’re looking for.

Below you will find the FAQ in it’s entirety. If you have a question that isn’t covered, or something that you think would be a good addition to the FAQ, please leave a comment below with your question(s) or suggestions. We’ll review your responses and update the FAQ as needed!

Auction Submissions

How do I sell on COMC Auctions?

Consigning your trading cards to COMC Auctions is easy:

  1. Sign in to your COMC account. Register for a free account if you haven’t already done so.
  2. Complete the online Submission Wizard and print the submission slip.
  3. Securely package your items along with the submission slip and ship to the address we provide.

If you have previously consigned items in your COMC account and want to send them to auction:

  1. Find the item you want to submit in your Inventory Manager.
  2. Click on the Actions menu.
  3. Select Send to Auction.
  4. Select eBay Auction service.
  5. Submit the item.

Note: Auctions are available for items consigned through Select, Premium, and Mailbox services and for items upgraded to those levels via the Item Upgrade Fee. Items consigned through our Basic service or transferred from Upper Deck e-Pack are subject to the $0.50 Item Upgrade Fee before going to auction.


I won an auction on eBay. Can I transfer it to my COMC account instead of shipping it?

Yes! The transfer to COMC feature is now live and available within your COMC account dashboard. Please visit our Auctions Won page to learn about this exciting functionality, and how you can link your eBay and COMC accounts.

Once your eBay and COMC accounts have been linked, any items won at auction on eBay will be displayed on this page, giving you the option to pay with COMC Credit and have the item immediately transferred to your COMC inventory.

Please note that using COMC Store Credit to pay for an eBay auction is similar to using COMC Store Credit to pay for a Blowout Cards Gift Certificate. Your winning bid will be adjusted to account for the standard 10% cash-out fee. Example: If you purchase an item for $100 your COMC Store Credit payment would be $110. However, you will not need to pay sales tax or shipping because you are using COMC Store Credit.


Why did an item I submitted for auction get put back into my account and locked?

It is intended for an item submitted to COMC Auctions to be re-deposited into your inventory in a locked state pending the commencement of the next auction. Please review for accuracy any pending Auction items in your inventory and contact us if you discover any errors.


Can I ship my auction consignment along with my other COMC submissions?

Yes, we encourage you to save on shipping by including your auction consignment in the same package as your traditional COMC consignment submissions.

Select all the service levels you would like to use in the online Submission Wizard. You will be asked for the quantity and estimated value of each group of items. When you print the submission slips, please detach each slip and include them with the corresponding groups of items so it’s clear to us which items belong to each service level.


If my item is already on COMC, how can I send it to auction?

If you have previously consigned items in your COMC account and want to send them to auction:

  1. Find the item you want to submit in your Inventory Manager.
  2. Click on the Actions menu.
  3. Select Send to Auction.
  4. Select eBay Auction service.
  5. Review and agree to the auction terms and submit the item.

Note: Auctions are available for items consigned through Select, Premium, and Mailbox services and for items upgraded to those levels via the Item Upgrade Fee. Items consigned through our Basic service or transferred from Upper Deck e-Pack are subject to the $0.50 Item Upgrade Fee before going to auction.


What items are eligible for COMC Auction consignment?

COMC Auctions offers support for single trading cards only.

We recognize the following third-party grading companies: PSA, SGC, BGS, BVG, BCCG, and KSA. Cards graded by any other companies are not supported and cannot be listed for sale.

Please review our Supported Trading Cards policy to ensure all the items in your consignment will be accepted.


Can I Submit other items such as comic books for COMC Auctions

No. We are currently accepting single trading cards only for auction. Any other items will not be included in auctions, and will be returned to your account.


Can I Submit items to your Canadian Location for Auction

No, our Canadian location does not accept auction consignment submissions at this time. Auction submission originating in Canada will need to be mailed to our United States location specified within the submission wizard.

Can I Submit items that are remotely stored for auction?

Yes, but the timeline for when it will appear in auctions will be different. When you submit an item that is remotely stored, a prompt will appear indicating that an additional two-weeks of time will be needed for that item to make it’s way to our headquarters, where it can begin the COMC auction consignment process.


What is the proper way to ship my auction consignment?

Ungraded cards must be shipped to COMC in card savers, toploaders, or One-Touch magnetic cases to ensure maximum protection during transit and processing. Screw-down cases are not accepted.

Auction consignments must be sent with tracking and required signature confirmation upon delivery via your preferred package delivery service. We recommend one-day shipping such as USPS Express for more valuable submissions.


How long does it take for my item to be listed at auction?

Auction submissions will be listed for auction within 2-4 weeks of being received by COMC. Your items will be included in the following week’s auctions after they enter your account. You can view the status of Auction Consignments on the Processing Status page, and pending Auction items submitted from within your COMC account to the Auction service on the Grading Submissions page.


Can I cancel an auction I consigned?

There are no cancellations on COMC Auctions submissions once we receive them. Please only submit items you intend to list at the next available auction.


Where do I have to live to sell on COMC Auctions?

COMC Auctions are available to sellers worldwide. All auction submissions must be mailed to our US processing facility located in Redmond, Washington. We recommend our Mailbox processing service to customers located outside of the US for having items shipped directly to COMC from group breakers and other marketplaces, which saves you the cost of shipping the items to yourself first, and then to COMC.


Seller Fees

What are the fees involved with COMC Auctions?

There are no upfront processing fees for COMC Auctions. Commission fees for COMC Auctions are a combination of Transaction Fees and optional Store Credit Fees.

Transaction fees are based on the final sale price of each single card listing and are billed when your COMC account is paid via Store Credit for a completed auction.

Store Credit can be spent on COMC.com with no additional fees. Optionally, you can cash out Store Credit for a 10% Cash Out Fee or redeem it for a Blowout Cards gift certificate at a reduced rate.

Please review the Auction and Store Credit Fees for detailed information on all the fees involved with COMC Auctions.


Do I need to pay eBay fees?

COMC takes care of all the selling fees associated with eBay auctions. The only fees you are subject to for auction consignments are the Auction and Store Credit Fees.


When am I paid for an item I sold at auction?

Store Credit payment will be made to your COMC account when we receive payment from the winning bidder. If you choose to cash out your Store Credit, we will send payment to your PayPal account within 4 business days or mail a check within 10 business days, according to your preference.


What are my options for receiving payment for my completed auction?

Your COMC account will be paid with Store Credit for completed auctions. Store Credit can be spent on COMC.com with no additional fees. Optionally, you can cash out Store Credit for a 10% Cash Out Fee or redeem it for a Blowout Cards gift certificate at a reduced rate.


What happens if my item doesn’t sell? Do I still get charged a fee?

An auction listing that ends with no bids will be relisted up to 2 more times at no cost. If an item doesn’t sell after the third listing, we will charge the minimum Transaction Fee and unlock the item in your COMC account for you to set a fixed asking price.


What happens if my item sells for less than the minimum Transaction Fee?

We recommend each single trading card submitted to auction has a $25 minimum auction value. If an item happens to sell for less than the minimum Transaction Fee, your account will be debited the fee and the item will be sold to the winning bidder.

For items valued below $25, we recommend using our traditional consignment services.


What happens if an item I sold at auction is returned?

While infrequent, a buyer may return an item after it sells at auction. If we determine the item has been returned to us in the same condition as we received it, we will debit your account the amount of the sale, less the Transaction Fee, and relist the item in the next available auction.


eBay Auction Listings

How do I check the auction start time for my item and auction status?

Auction History is available on the Seller Menu. It displays all of the following information:

  • Item Info – Which item is scheduled for auction
  • Scheduled Start – The time/date the auction will begin
  • eBay Item – Link to the live eBay auction listing (this will only appear after the auction is live)
  • Current Bid – The current highest bid for the item
  • Number of Bids – The number of bids for the item

What if an item submitted to auction is misidentified?

We make every effort to ensure your items are represented accurately using our proprietary catalog. If you believe an item added to your account is identified incorrectly, you can submit a Correction Request from your COMC account prior to the auction. Please submit your Correction Request at your earliest convenience to allow us enough time to make the correction before the auction begins.

To submit a Correction Request, find the item in your Inventory Manager that needs correction and click the “wrong?” link to fill out the Correction Request form. We will review your request and make any necessary corrections.


What days do auctions end?

Our eBay auctions list for 7-days, starting and ending throughout the week.


Can I decide when my items will be auctioned or customize the auction duration?

We list all eBay auctions as 7-day auctions. COMC Auctions submissions list to eBay on the week following entry into your COMC account. We list items at a time when they will receive the best bids based on historical data. We do not offer auction day selection at this time.


Can I customize the eBay listing title?

Auction titles are based on our proprietary catalog data, but we edit them to fit maximum character requirements or to provide more information. While our team creates titles that will attract potential bidders, we do not currently accept custom title requests.


Can I set a reserve price or increase the opening bid?

To attract the most bidding activity, all COMC Auction submissions list on eBay with no reserve and a $0.99 opening bid.


What should I do if I see a problem with an auction listing?

COMC is the Safe and Easy Way to Buy and Sell. If you see an item listed at auction or bidding activity that you believe to be suspicious, please promptly contact us at auctions@comc.com with detailed information so we can investigate the issue. In some cases, we may need to remove the listing and notify the seller and bidders.


Buying from COMC Auctions

How do I bid on COMC Auctions?

COMC Auctions are hosted on eBay through the COMC eBay Store. To place a bid, sign in to your eBay account and bid on an item in one of our auctions.

If you aren’t already on eBay, you can create an eBay account.


What payment options do I have for buying a COMC Auctions item?

COMC customers will be able to save on shipping and instantly transfer items won at auction by checking out on COMC. Details about this payment option will be announced soon.

eBay accepts the following forms of payment through their platform: credit, debit, and eBay gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.


Can I pay for an item I won with COMC Store Credit?

COMC customers will be able to save on shipping and instantly transfer items won at auction by checking out on COMC. Details about this payment option will be announced soon.


When is payment due for an item I win at auction?

Payment is due within 1 week of auction’s completion. Any buyer who does not pay for an item will be permanently blocked from bidding or purchasing from COMC and reported to eBay.


How long does it take to receive an item I purchase?

Items won at auction are shipped in 1 business day of receiving cleared payment. You may select from multiple shipping options depending on how quickly you would like to receive your items.


How much does shipping cost? Can I combine shipping?

Standard domestic shipping is just $4.99 no matter how many items you purchase from the COMC eBay Store. You may combine any number of items purchased from our auction and fixed-price listings in your shipment at no additional cost. Expedited shipping is available for an additional fee.

International customers receive combined shipping on auction and fixed-price purchases. Rates are determined by location.

Both domestic and international buyers will also have the option to save on shipping and instantly transfer items won at auction by checking out on COMC. Details about this payment option will be announced soon.


What do I do if there is a problem with my COMC Auctions purchase?

Please contact auctions@comc.com if you experience any issues with your purchase.


I just bid on an item. Can I cancel my bid?

A bid is a commitment to purchase an item at that price. If you entered an incorrect amount when bidding, you may retract your bid only if you enter the correct bid immediately following the retraction. Any bidder who cancels a bid for any other reason will be permanently blocked from purchasing from COMC and reported to eBay.


Am I charged customs fees if I’m purchasing from outside the US?

When a package ships internationally, it may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.

Buyers are responsible for paying these additional costs. COMC is unable to predict which of these fees, if any, will be applied, and we do not calculate or collect these fees or taxes.


Can I return or exchange an item I purchased?

Returns are only accepted on the rare occasion that an item was misrepresented in the auction listing. Please carefully review the item’s full description and high-resolution images to ensure your satisfaction prior to bidding.

Buyer’s remorse is not a valid reason for returning an item.

Returns made within our stated policy must arrive back in the same condition they were received.


If I win an item on eBay, can I have it transferred to my COMC account instead of having it shipped?

COMC customers will be able to instantly transfer items won at auction by checking out on COMC. More information will be announced.


Other Questions?

How do I contact COMC Auctions if I have more questions?

Email us at auctions@comc.com with any questions you have and we will be happy to assist you.

Important Service Update: Discontinuing Redemption Fulfillment

For several years COMC has provided fulfillment services for manufacturer redemption cards sent to us through our consignment service. As of January 15th, 2020, we will be discontinuing support for unscratched redemption cards. Redemption cards transferred from Upper Deck’s ePack Service will need to be redeemed by the card owner. We will no longer offer the option for COMC to redeem the card on the card owner’s behalf.

How Will I Be Affected By This Change?

For COMC Consignors: Unscratched redemption cards that we receive that are postmarked after January 15th will be uploaded into your account as an unsupported item and be assessed our standard processing fee. We will not scratch the redemption cards and fulfill them on your behalf. You will need to have any unscratched redemption cards shipped back to you, where per-item fees will apply.

For COMC Mailbox Users: You can still have redemption cards sent to your COMC mailbox, but we will not be offering fulfillment services on your behalf. You will need to ship your unscratched redemption cards to yourself in order to redeem them. Any unscratched redemption cards in your account after January 15th will no longer be eligible to be scratched and redeemed by COMC on your behalf.

For Previously Scratched Redemption Cards: We will continue to provide support and fulfillment for any scratched redemption cards still available for sale on the COMC Marketplace, or in your COMC inventory awaiting fulfillment.

How Do I Redeem Redemption Cards from Manufacturers?

If you have a redemption card in your possession, it can be redeemed using the corresponding service:

Topps Redemptions – Please visit Topps Card Redemptions to learn more.

Panini Redemptions – Please visit Panini Redemption Support to learn more.

Leaf Redemptions – Please visit Redeem Leaf to learn more.

Upper Deck Redemptions – Please visit Upper Deck Customer Care to learn more.

Please also note that we will not scratch redemption cards in order to send you the code on the card, either now or after January 15th. The only available option will be for you to request shipment of any unscratched redemption cards to yourself.

If you have any questions regarding this service update, please reach out to our Customer Service Team at Staff@COMC.com.

 The COMC Team

Win a COMC Auction on eBay? Pay for it with COMC Credit!

Great News! If you’ve won an auction listed on eBay from our COMC_Consignments account, you can now pay with COMC Credit and have your auction wins instantly transferred to your COMC account. This new feature will allow you to bypass the eBay checkout process, saving on the cost of shipping and taxes!

To get started, login to your COMC account and visit the Auctions Won page. The link can be found under the Buyer Menu of your COMC account dashboard. Once there, you will need to walk through the steps to link your eBay account to your COMC account.

If you use the same email address for both your eBay and COMC accounts, we will try to link them for you automatically when we detect your first won auction. Shortly after you’ve won an auction, your item will appear on the Auctions Won page, giving you the option to pay for the items using your available COMC Credit.

When you use the transfer now button, we will immediately deduct the specified amount from your store credit balance and transfer the item into your COMC account. We will not ship the item until you place a shipment request. Alternatively, you are free to put the item back up for sale. If you sell the item, you will not have to pay for shipping.

Once you’ve paid for your items, you can find them immediately in your COMC Inventory Manager. At this point you have full control over the items you’ve won at auction. Ship them home, put them back up for sale with a new asking price, resubmit them for auction, or just leave them as-is while you think about it!

If you have any further question, don’t hesitate to reach out to our Customer Service Team at staff@comc.com.

Browse COMC Auctions on eBay

COMC @ The Upper Deck 2020 Certified Diamond Dealer Conference

Hello, COMC Nation!

The first destination in our itinerary for 2020 will be Orlando, Florida for the Upper Deck 20202 Certified Diamond Dealer Conference at the Walt Disney World Swan Resort. If you own a hobby shop and are an Upper Deck Certified Diamond Dealer then be sure to join us January 7th-9th for what is sure to be another great Conference hosted by Upper Deck!

COMC will be in attendance with our own booth set up for the duration of the conference. We will be available to meet with hobby shop owners to discuss how COMC can help their shops become more successful. We’ll also be available to help shop owners set up and manage their accounts, offer demonstrations of our service, and answer any and all questions they may have about our service.

Happy Holidays! Reduced Customer Service on December 25th and January 1st

Happy Holidays COMC Nation!

It has been one long, wild, and crazy decade! As we say goodbye to 2019 and welcome in 2020, all of us here at  COMC want to wish you, your loved ones, and collectors all around the world a wonderful Holiday Season and a very Happy New Year!

In observance of the Holiday Season, we will have limited customer service support. On December 25th and January 1st, phone support will not be available, with limited email support available on both days.

If you have any questions or need assistance, please send an email to staff@comc.com and one of our customer service agents will be there to help!

We are very excited to enter a new decade during a time when excitement and interest within the hobby we all love has never been greater. We’ll see you in 2020!

2020 Update for Current Year Processing Services

Happy Holidays!

With 2020 approaching, we wanted to remind you about the end-of-year update coming to our Current-Year Basic (1 month) and Current-Year Select (1-week) consignment services. These service levels offer expedited processing for newly released cards but have strict set year requirements which are updated twice per year. 

Beginning January 1st, all cards submitted to the Current-Year service levels must be from 2019 single-year, 2019-20 dual-year, or newer products. Submissions containing any cards from other products will be assessed a missing/incorrect paperwork fee of $3.00 and the entire submission will be processed as regular Select or Basic. 

Current-year submissions containing 2018-19 dual-year items must be postmarked by December 31st to be eligible for these services. On January 1st, 2018-19 cards will be retired from the Current-Year services, and submissions postmarked on this date or later will not be processed under the Current-Year services. Please take note of these changes to our current-year services when preparing your future consignment submissions. Our next Current Year Processing update will occur in June 2020.

As always, we recommend that sellers spot check the values of some of the items they are consigning that may already be available for sale on COMC. When supply exceeds demand on items, perceived value can differ from true market value. This is especially true for some 2018-19 products.

If you have any questions, simply send an email to staff@comc.com and our friendly customer service team will be more than happy to assist.

 Regards, 

The COMC Team

Black Friday & Cyber Monday Deals are Coming!

Get ready! The COMC Black Friday & Cyber Monday Sale is coming THIS FRIDAY!

Our Sellers will be SLASHING prices on their cards!
Don’t wait, the best deals will go fast!

All orders of $99 or more on COMC from November 29th through December 2nd will be eligible to receive free shipping!

Terms: All shopping cart orders and COMC Member shipment requests must contain at least $99 worth of items purchased during the Black Friday/Cyber Monday Sale to qualify for the free shipping promotion. Sales tax, per-item shipping fees, duties paid, and shipping add-ons such as supplies do not apply towards $99 threshold. Items purchased prior to the sale can be included in your shipment request but do not count towards the $99 threshold.

If using your COMC account, items must be purchased in Simplified Shipping Mode to qualify. All items purchased in advanced reseller mode are still subject to their per-item shipping fees)  All non-qualifying shipments of $99 or more will still receive free shipping, but will be charged their regular per-item shipping fees (i.e. items purchased in Advanced Reseller Mode, transferred from ePack, or items consigned and being returned to the seller).

Orders shipped to Canada will still be subject to delivered duties paid.

Your Order = Your Entry to WIN!

We’re Giving you FOUR CHANCES to win throughout Black Friday Weekend! Your order is your entry into one of four exclusive contests to win!

Place an order or shipment request on the corresponding date to be entered to win the following cards:

Terms: One entry per person per day. Orders must be placed on COMC.com on the corresponding day of prize to be entered to win. Qualifying orders can be from any shipping service level and can be guest shopping cart, COMC member shopping cart, or COMC member shipment request from account. Winners announced on December 6th, 2019.

No Purchase Necessary: Visit the COMC Blog on November 27th, 2019 for a corresponding no purchase necessary giveaway.


Exclusive Social Media Giveaways!

Follow our social media pages for even more great giveaways throughout Black Friday and Cyber Monday! The only way to get involved in the action is to follow all three of our accounts above!


Throughout Black Friday and Cyber Monday we’ll be offering our social media media followers a chance to win one of FOUR contests for some very cool cards & prizes.


The Advantages of Using Your FREE COMC Account!

The biggest advantage for COMC members during our Black Friday Sale is our buy now-ship later feature. While you’re shopping on COMC, items in your shopping cart are not reserved, and can be purchased by other collectors. Using your COMC account to instantly purchase items with store credit will prevent other shoppers from snagging those too-good-to-be-true deals that you have your eye on.

By using your COMC account and purchasing items using COMC Credit, you get to decide when you want your items shipped to you! This key feature is also perfect for grouping your items together until you’ve spent enough to achieve our free shipping promotion.

With COMC Credit, you can buy a few items on Friday, a few more on Saturday and Sunday, and come back on Monday to scoop up a ton of last-minute deals. All of those items will stay safe within your COMC account until you’re ready to place a shipment request for them. When you buy with your COMC account, your item stay safe in our warehouse until you’re ready to ship them.


Need Help? We’re Here For You!

Any questions? Our friendly Customer Service Team is always ready to help out! In order for us to most efficiently and effectively handle the increased volume of requests over the Black Friday weekend, please send an email to staff@comc.com and allow for up to 48 hours for response.

Please note that our offices will be closed on November 28th in observation of the Thanksgiving Holiday.

To best accommodate the increased volume of customer support requests, our team will not be available via phone throughout our Black Friday Sale. Phone service will resume on Tuesday, December 3rd. Please send your inquiry or request for help via email, and our team will respond promptly. Thank you.