Coronavirus Emergency Response

LAST UPDATED October 19, 2020

This page is monitored and updated to provide real-time information regarding the status of our services affected by our precautions taken in accordance with the WHO, CDC, and WA State guidance, as well as potential staffing limitations due to the global pandemic, COVID-19.

On May 29, 2020 Governor Jay Inslee announced a “Safe Start” plan in Washington State to follow a 4-phase reopening plan. We are currently in Phase 2 and are ramping up COMC operations while maintaining compliance with the state mandate. We will resume full processing and shipping as soon as permitted by the 4-phase reopening plan.

Expect delays and refer to this page for status updates and changes. All digital purchases and sales through the COMC Marketplace and in your COMC account will continue as normal.

We are hiring for positions on our Processing and Shipping teams in our Washington offices. As new hires are trained we will improve our shipping and processing times. If you are interested in applying please visit our COMC Job Board.

We will keep you updated on our Processing and Shipping backlog progress by letting you know the oldest due date we are working on in a given week. All non-guaranteed services will be worked on from oldest to newest.

Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions.


We are currently working on the following due dates:

  • Economy Shipping: 09/04 – 09/29
  • Basic (retired): 05/15 – 6/01
  • Current Year 3 Week: 08/08 – 8/24
  • 12 Week: 06/13 – 07/13

Canada Economy: Orders placed thru 09/16 will ship by November 20th.

Canada Rushed: Orders placed thru 10/6 will ship by November 20th.

International Economy (non-Canadian orders): Currently working on orders due 08/31 – 09/11 Note some countries do not currently have mail service so some packages may need to be held longer. Please review the list of countries not currently accepting international mail on the USPS International Service Alerts page.

Please note we are working as quickly as possible in both Processing and Shipping to complete all past due items. Our Customer Service Team is unable to process any expedite requests for items with due dates on or after the dates listed above.

Items Stored Remotely: Due to COVID-19 restrictions, the processing of some consignments is required to be done in a remote facility. The “Stored Remotely Standard Shipping Only” designation, while not optional, is only temporary while these submissions make their way to one of our fulfillment centers; please note that we are unable to provide an ETA as to when this designation will be removed for a given submission.


The following service levels are currently affected:

Processing Services

To better support the processing of previously submitted items and reduce any additional delays, we have suspended our 12 Week Service effective 5/12. We feel the gravity of suspending this service and look forward to bringing back a more affordable processing option for you, once we’ve made significant progress on our processing backlog.

Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions. We are prioritizing opening packages containing Elite, Auction, and 1 Week submissions.

IMPORTANT: in order for us to prioritize these time-sensitive submissions, you will need to upload your shipment tracking number for your submission here: https://www.comc.com/Manage/Submissions.

Any submissions with a due date of March 14th or later will not receive a discount for missed due dates except the following:

  • 3 Week
  • Elite Services
  • Vintage and Obscure Services
  • Comic Book Services

Any services other than those listed above do not have guaranteed due dates and will not receive discounts for any delays in processing.

Shipping Services

Effective April 1, 2020 the Shipping Bonus Credit has been temporarily suspended.

The wonderful differentiator with COMC is you can buy now and ship later.  We want to encourage our customers to take advantage of that and please ship later.  Customers should expect slower shipment times on all services and we are not guaranteeing ship dates.

Customer Service

We are suspending support for in-person customer drop-offs/pick-ups.

We are suspending phone support. Please contact us via email at staff@comc.com. Please expect delays in response time.

To ensure we are able to resolve your issues as quickly as possible, please include all of the following information when available:

  • Brief Description in Subject Line (Combine Shipment, Missing Cards, Return Item, etc.)
  • Customer Name
  • User Name
  • Batch Number
  • Order Number/s
  • Item Number/s
  • Detailed description of your request

The more detail you provide regarding how we can provide support without needing to request additional information, the quicker we will be able to resolve your issue.


We value your business and we are diligently working to complete orders as quickly as possible.

If you have changes or need assistance, please contact customer service at staff@comc.com.


Please stay safe and healthy during this critical time. Our thoughts are with the people and families who are affected by this health crisis.

  • – The COMC Team

COMC 2020 Processing Services Update

To align our service with the evolving needs of the hobby, COMC will be updating the Processing Services options we offer effective March 1, 2020.

COMC is committed to providing trading card collectors with a best-in-class consignment service. With a focus on improving overall customer experience, we will be retiring all our active consignment levels and introducing new Processing Service options.

What’s Changing

On March 1st, 2020 new Processing Services will become available. You will see the following options in the Submission Wizard:

  • Standard Trading Cards
  • Elite Trading Cards
  • Vintage & Obscure Trading Cards
  • Comic Books

On March 4th, 2020 at 11:59pm old Processing Services will be retired. If you choose to use the previous service options, items must be postmarked by Saturday, March 7th, 2020. Any items postmarked after that date will be processed as follows:

  • Submitted as Basic > 12 Week
  • Submitted as Select > 3 Week
  • Submitted as Premium > 1 Week
  • Submitted as Current-Year Basic > Current-Year 3 Week
  • Submitted as Current-Year Select > Current-Year 3 Week
  • Submitted as Comic Book Premium > Comic Book Elite 1 Week
  • Submitted as Comic Book Basic > Comic Book 3 Week
  • All items valued over $100 will be processed as Elite

Updated Processing Services

Elite Services

COMC Elite is required for all items priced over $100. These high-end items are all handled end-to-end with extreme care and will display a high-quality image. This will ensure you maximize your sales opportunity and receive a premier experience for your high-end trading cards. For a detailed explanation of items that qualify for Elite, please refer to the Elite Page.

COMC eBay Auctions is the easiest way to sell your items valued at $25 or more quickly. Your items are listed the week after they enter your account and there are no up-front fees. We make the auction process easy and the commission fee will be assessed at the conclusion of the auction. Please review our COMC Auctions page for a full explanation of our auction service including a breakdown of the commission fee structure.

Standard Processing Services

1 Week & 3 Week are the best services for selling your hottest cards quickly, as well as getting your cards listed in time for the latest sports season.  Autographs, RC, and memorabilia cards are great candidates for these service levels.

12 Week is the best service for those items you want processed at the greatest value, and you are not in a hurry to have them up for sale.

Current-Year is a fast and economical option for getting brand new product in the hands of set-builders, player collectors, and other collectors while it is hot. All submissions must be 2019-20 dual-year, 2019 single-year, or newer products.

Vintage and Obscure Service

Vintage and Obscure items require more time and research to identify. These items should be separated from other items when submitted. For best value, send your Vintage and Obscure items through this service level. For faster service, sent them through 1 Week or 3 Week service and pay the upcharge. For additional information and a detailed explanation of items that qualify for Vintage & Obscure, please refer to the Vintage and Obscure Page.

Comic Book Services

Comic Books priced under $100 will be processed using the 3 Week Service and items priced over $100 will be processed using Elite.

Trimmed or Altered Cards

Trimmed and altered cards cannot be sold on COMC. Items submitted to COMC that are found to be trimmed or altered will be processed under the Elite Service so that we can document the evidence of alteration. These items will be uploaded into their owner’s accounts with the additional processing fees. Owners of these items will not be able to price these items to sell and will need to have these items returned to them at their expense.

Trimmed or altered items that have already been processed and are later found to be trimmed or altered will be returned to the original consignor.  The original consignor will be responsible for covering any grading or condition review fees as well as the sale price paid by the last buyer and an additional $10 investigation fee.


Please review our 2020 Processing Changes FAQ for additional information regarding these changes.

If you still have questions, please contact our customer service team at staff@comc.com and we would be happy to answer any additional questions you have.


We appreciate the consignment partnership that we’ve had the pleasure of developing with you over the years and anticipate these new changes will bring many improvements to our service, our marketplace, and the hobby. Together we will continue to make COMC the Safe and Easy Way to Buy and Sell.

  • – The COMC Team

BGS Grading Changes and Expedited Services Update

Hello COMC Nation!

Each Spring we announce updates and changes to the Beckett Grading Services offered through COMC. This year, we are bringing to you our fastest BGS turn-around time ever with our new 3-Week service. Additionally, we are making changes to our current 6-Week service level so we can continue to meet our customer’s expectations of accurate and guaranteed time frames.

Please note that regardless of service level chosen, all items submitted for grading through COMC are subject to the 1% declared value fee for insurance purposes. Items can be submitted for grading via the actions tab of the item that you want to submit to grading within your COMC inventory manager.

What’s Changing on April 25th, 2018:

New 3-Week Expedited BGS Service Level Added!

You asked and we listened! We all know that players can get hot in an instant and market value can change in the blink of an eye. Starting this week, COMC Members seeking grading services for their time-sensitive items can submit their items to our new 3-Week expedited BGS Service, our fastest turnaround time ever. We’re offering the 3-Week service at $40 per item, with autographed cards an additional $2 and oversized cards an additional $8.

Changes to our current 6-Week Service

In accordance with a BGS rate increase in 2018, COMC is also adjusting rates to reflect those changes. The base rate for our 6-Week service is now $21, with add-ons of $2 for autographs and $8 per oversized item. The guaranteed time frame for this service will remain unchanged.

The cut-off time to submit items under the old rate is April 24th, 2018 at 11:59pm.