Important Service Update: Discontinuing Redemption Fulfillment

For several years COMC has provided fulfillment services for manufacturer redemption cards sent to us through our consignment service. As of January 15th, 2020, we will be discontinuing support for unscratched redemption cards. Redemption cards transferred from Upper Deck’s ePack Service will need to be redeemed by the card owner. We will no longer offer the option for COMC to redeem the card on the card owner’s behalf.

How Will I Be Affected By This Change?

For COMC Consignors: Unscratched redemption cards that we receive that are postmarked after January 15th will be uploaded into your account as an unsupported item and be assessed our standard processing fee. We will not scratch the redemption cards and fulfill them on your behalf. You will need to have any unscratched redemption cards shipped back to you, where per-item fees will apply.

For COMC Mailbox Users: You can still have redemption cards sent to your COMC mailbox, but we will not be offering fulfillment services on your behalf. You will need to ship your unscratched redemption cards to yourself in order to redeem them. Any unscratched redemption cards in your account after January 15th will no longer be eligible to be scratched and redeemed by COMC on your behalf.

For Previously Scratched Redemption Cards: We will continue to provide support and fulfillment for any scratched redemption cards still available for sale on the COMC Marketplace, or in your COMC inventory awaiting fulfillment.

How Do I Redeem Redemption Cards from Manufacturers?

If you have a redemption card in your possession, it can be redeemed using the corresponding service:

Topps Redemptions – Please visit Topps Card Redemptions to learn more.

Panini Redemptions – Please visit Panini Redemption Support to learn more.

Leaf Redemptions – Please visit Redeem Leaf to learn more.

Upper Deck Redemptions – Please visit Upper Deck Customer Care to learn more.

Please also note that we will not scratch redemption cards in order to send you the code on the card, either now or after January 15th. The only available option will be for you to request shipment of any unscratched redemption cards to yourself.

If you have any questions regarding this service update, please reach out to our Customer Service Team at Staff@COMC.com.

 The COMC Team

2020 Update for Current Year Processing Services

Happy Holidays!

With 2020 approaching, we wanted to remind you about the end-of-year update coming to our Current-Year Basic (1 month) and Current-Year Select (1-week) consignment services. These service levels offer expedited processing for newly released cards but have strict set year requirements which are updated twice per year. 

Beginning January 1st, all cards submitted to the Current-Year service levels must be from 2019 single-year, 2019-20 dual-year, or newer products. Submissions containing any cards from other products will be assessed a missing/incorrect paperwork fee of $3.00 and the entire submission will be processed as regular Select or Basic. 

Current-year submissions containing 2018-19 dual-year items must be postmarked by December 31st to be eligible for these services. On January 1st, 2018-19 cards will be retired from the Current-Year services, and submissions postmarked on this date or later will not be processed under the Current-Year services. Please take note of these changes to our current-year services when preparing your future consignment submissions. Our next Current Year Processing update will occur in June 2020.

As always, we recommend that sellers spot check the values of some of the items they are consigning that may already be available for sale on COMC. When supply exceeds demand on items, perceived value can differ from true market value. This is especially true for some 2018-19 products.

If you have any questions, simply send an email to staff@comc.com and our friendly customer service team will be more than happy to assist.

 Regards, 

The COMC Team

Consignment Service Update: Retiring Declined Items

COMC is constantly seeking out ways to evolve our services to improve the hobby and give our customers the best possible experience.

Starting June 14th, 2019, COMC will begin using a new process to describe modern trading cards with condition issues that result in less than Near-Mint-Mint (NM-MT) condition. We believe these changes will greatly improve the experience for consignors by reducing the complexities of our current declined items system and for buyers and sellers by more effectively indicating which items are in less than NM-MT condition.

At a Glance

  • Modern trading cards in less than NM-MT condition consigned through Basic and Current-Year Basic services will no longer be declined, nor will they receive condition notes. These items will now be evaluated and described with condition ranges using standardized hobby verbiage (described below).
  • Modern trading cards in less than NM-MT condition consigned through Select, Current-Year Select, and Premium services will still receive condition notes, as well as be described with condition ranges using standardized hobby verbiage.
  • Items previously consigned through all service levels will still retain any applicable condition notes, but will now also be described with corresponding condition ranges using standardized hobby verbiage.

Detailed Explanation of Upcoming Changes

Declined Card System:

Currently, all modern (1980 to present) trading cards in less than NM-MT condition submitted through Basic and Current-Year Basic services are uploaded into the consignor’s inventory as a single group of declined items. Consignors are then presented with the following options:

  • Reprocess the whole group of items through our Select-level service, where they will receive condition notes. The items can then be listed on the COMC Marketplace.
  • Donate the group of declined items to charity.
  • Add the group of declined items to their next shipment request

On June 14, this declined-item system will be completely retired. Sellers with previously declined items will have adequate time to process, donate, or ship those items before support for the old system is also retired. Be on the lookout for more information soon with important deadline dates for when accounts with legacy declined items will be required to choose a resolution.

Modern Condition Ranges:

COMC will begin processing every item submitted through Basic and Current-Year Basic services regardless of condition. Modern Items received in less than NM-MT condition will be evaluated and assigned one of the following condition ranges:

  • Excellent to Near-Mint (EX to NM)
  • Good to Very-Good/Excellent (Good to VG-EX)
  • Poor to Fair (Poor to Fair)

Modern trading cards in NM-MT condition or better will not be assigned a condition range. In some cases, modern trading cards in NM-MT or better condition may receive a condition note for a minor issue we don’t believe results in less than NM-MT condition.

Items consigned prior to June 14th will still retain any condition notes they previously received but will also be described with corresponding condition ranges.

When is this happening?

On June 14th, 2019, we will begin to apply condition ranges to modern cards and update the Submission Wizard to reflect the new process. All consignment submissions containing updated paperwork or received after July 1st will be processed with these changes.

How will I be affected?

As a COMC Consignor

COMC Consignors will want to be more mindful about the condition of the items that they are submitting. Items in less than NM-MT condition will no longer be declined, and going forward all items submitted to COMC will be processed and deposited into their consignors’ accounts.

It is important to note that, with this change, sellers will be charged processing fees for all items submitted through our Basic and Current-Year Basic services, as COMC will no longer be declining to list items through these services for condition-related reasons. By no longer declining these items, sellers should ensure that they have a sufficient COMC Credit balance to pay for processing of all items submitted under these services to avoid delays in items being uploaded into their account.

As a COMC Seller

Currently, modern cards with flaws are given condition notes but are still grouped with items in NM-MT or better condition. Sellers have frequently been unable to quickly and accurately price their items with the information presented to them from the Inventory Manager. When pricing your COMC inventory after June 14th, sellers can now have confidence that competing items are similar in quality to their items.

 As a COMC Buyer

By making this change, it’s even easier to find the items you want in the conditions you are seeking. You’ll be able to quickly tell if an item has conditional flaws directly from search result pages, which will now display condition ranges. Items in less than NM-MT condition will no longer be found grouped with items in NM-MT condition or better.

Sale Promotions and Port Sale Update

We hope that your Holiday Bonus Sale is off to a good start! As we talked about last month in our major announcement, we wanted to take this opportunity to tell you more in detail about the changes coming to Sale Promotions and Port Sales starting on January 1st, 2019.

Sale Promotions

On December 31st, we’ll be retiring the current Sale Promotions structure of $3 per day with a 3% transaction fee based on the sale price of an item at the time of sale.

On January 1st, COMC Sellers will be able to set up their sales under our new Sale Promotions structure, which has a $1 per 10,000 items insertion fee and a Promotional Transaction Fee of 1% of your original Asking Price, assessed at the time of sale. You can run a Sale Promotion for 1-11 days and pay only one insertion fee.

When you set up your sale, you can choose not only your Base Sale Discount (not editable once the sale is live), but also set custom percentage off rules for individual items in your inventory as well.

Sale Promotions are a great way to have your item stand out from others on the COMC Marketplace. Items on sale are seen by prospective buyers in green text with a sales tag icon. In addition, your sale is featured on the On Sale page and on the main COMC homepage.

Port Sales

Starting on January 1st, we’ll be reducing the cost of Port Sales from $10 to $5 per week, or until the port is sold. Port sales are a great way to sell a lot of inventory at once to one potential buyer.

Thank you for your consideration, and as always, if you have any questions, our Customer Service Team is here to help! Simply send an email to staff@comc.com and our team will get back with you shortly! Happy New Year!

COMC Sellers! Huge Announcement!

Thank you for helping COMC grow from being a garage startup to making a tangible impact on the trading card industry.  COMC currently ships more single trading cards than any other company on the planet, and we could not have done this without such amazing support from all our sellers, buyers, employees, vendors, and partners.  I am incredibly proud of what we have built together and feel very fortunate to be on this journey with you.

Today we are making one of our biggest announcements ever, and we don’t take this lightly.  In fact, we have been pondering and refining these changes for nearly 5 years.

If you haven’t already watched the video above, I recommend doing so before reading the rest of this post.

What enabled COMC’s success? 

Several factors have made COMC’s service so popular, but one of the most significant factors is our Buy Now – Ship Later model. This is a key reason why we are considered the best website for set builders and player collectors.

While most sites have tried offering faster and faster shipping to attract more business, this strategy has resulted in average order sizes of less than 2 cards per package.

At COMC, we have invested in a model where you can sell cards to earn COMC Credit, or you can buy more credit, and then you use that credit to make offers, instantly purchase items, and eventually request a shipment. This Buy Now – Ship Later model has resulted in an average of 40 cards per package, saving COMC members millions of dollars on shipping, and allowing COMC to dominate the low-end portion of the trading card market.

Why change? 

Many sellers have expressed they would like to use our service for more of their mid-range and high-end items in addition to all their low-end ones.  The greatest cost when selling low-end items is shipping, but as you progress to more mid-range and high-end items, commission fees gradually surpass shipping costs, and eventually commission fees become the most significant costs.

A fee structure that can support both low-end and high-end items will be a huge win for our sellers and our buyers.

What is the goal? 

We want to welcome more mid-range and high-end items onto the COMC platform while also preserving our superiority with low-end items.

What is changing? 

We are reducing the overall commissions we collect by making the following changes.

  1. Our 20% Cash-Out Fee is being replaced with a 10% Cash-Out Fee and 5% Transaction Fee.
  2. Our 20% eBay/Amazon seller’s commission is being replaced with a much smaller buyer’s premium.
  3. A small Enhanced Security Fee will be assessed to items listed for $50 or more.

Cash-Out Fee Details

On January 1st, 2019 we will reduce our Cash-Out Fee to only 10%.  This will be available for all COMC Credit that was charged the 5% Transaction Fee.  With any Legacy COMC Credit you earned before the 5% Transaction Fee, you will have these choices.

  1. Spend it on cards and services
  2. Convert some or all Legacy COMC Credit to new COMC Credit by paying a 5% Conversion Fee
  3. Wait until January 1st, 2020 when we retire the concept of Legacy COMC Credit and give 10% cash-outs to any COMC Credit

No matter which option you choose, you will be better off than you are with today’s 20% cash-out.  That said, the best option is still to simply use the Legacy COMC Credit on COMC and avoid the cash-out and conversion fees all together.  When you use COMC Credit to consign items, make offers, buy items, request a shipment, or pay for any other COMC services, we will use up your Legacy COMC Credit first.  When you Cash-Out COMC Credit, we will use the new COMC Credit first.  We will always use the credit that is most advantageous for you.

Here are some example Cash-Out scenarios.

December 31st, 2018  January 1st, 2020 
$1,000 COMC Credit $1,000 COMC Credit
– $200 20% Cash-Out Fee – $100 10% Cash-Out Fee
$800 PayPal Deposit $900 PayPal Deposit
January 1st, 2019  July 1st, 2019 
$0 New COMC Credit $600 New COMC Credit
+ $1,000 Legacy COMC Credit + $400 Legacy COMC Credit
– $50 5% Conversion Fee – $20 5% Conversion Fee
$950 New COMC Credit $980 New COMC Credit
– $95 10% Cash-Out Fee – $98 10% Cash-Out Fee
$855 PayPal Deposit $882 PayPal Deposit

We will also reduce the cost of Blowout Cards gift certificates.  These details will be provided in a follow up blog post.

Transaction Fee Details 

Starting January 1st, 2019, we will charge a 5% transaction fee on all transactions that transfer store credit in exchange for items. This fee will be collected at the time of sale and is very similar to the 3% promotion fee charged when you run a standard sale promotion today.   Consequently, we will also reduce promotion fees so it is easier for you to run promotions and drive sales.  More details on the new promotion fees will be provided in a blog post coming soon.

Traditional Order vs Buy Now – Ship Later 

We classify all eBay, Amazon, and COMC Shopping Cart purchases as Traditional Orders.  These orders require immediate shipment as part of the payment contract.  We will make several changes to streamline these Traditional Order scenarios, which are really intended for the causal buyer that just wants to quickly add a few items to their cart and check out.  For example, we have offered “free shipping” on more expensive eBay listings by embedding the cost of shipping in the eBay price.  Also, eBay and Amazon require all orders to be mailed out within 1 business day.  So, we will simplify our shipping options and standardize across eBay, Amazon, and the COMC Shopping Cart, making it seamless for casual customers to very quickly purchase a few items.

In contrast, our COMC Credit scenario enables the Buy Now – Ship Later functionality.  This is designed for more serious collectors who frequently do both buying and selling.  With COMC Credit, the buying process is clearly differentiated from the shipping process, and shipping is optional.  It is very common for people to buy items and then resell them without ever taking physical possession of the items.  It is also common for people to buy items one day and not request a shipment for weeks, months, or even years, so we will continue to offer our low-cost, slower shipping options when placing shipment requests with COMC Credit.

Improved eBay & Amazon Selling Experience (Traditional Order Premium) 

Over the past several years, we have required sellers to factor the 20% eBay/Amazon commission into their asking prices, making it more difficult for sellers to set competitive asking prices for mid-range and high-end items when opted in to sell on eBay and Amazon.  We will replace this seller’s commission with a much smaller buyer’s premium that we refer to as the Traditional Order Premium.

The Traditional Order Premium will be 10% + $5 for items with an asking price of $100+ COMC Credit and 15% for items with an asking price of less than $100 COMC Credit.  As a seller, you will no longer need to inflate your prices to cover the old 20% eBay/Amazon commission.  Instead, you will only need to factor in the 5% Transaction Fee and optional 10% Cash-Out Fee.  If you plan to buy other items with the COMC Credit you earn from selling, you can ignore the 10% Cash-Out Fee altogether.

Starting immediately after Cyber Monday, prices on COMC will reflect the Traditional Order Premium when you are not signed in.  Guest visitors to COMC can only use the COMC Shopping Cart to make purchases, and they will always be subject to the Traditional Order Premium.  As a COMC member, you will see the COMC Credit prices after signing in, and you will not be subject to the Traditional Order Premium when you use COMC Credit to make your purchases.

During December we will begin transitioning eBay and Amazon listings to reflect the Traditional Order Premium.  In the meantime, items will be listed on eBay and Amazon either because the seller opted in to covering the 20% commission or because we reflected the Traditional Order Premium in the listing’s price.  Until we update a listing, any sales form that listing will still be subject to the 20% eBay/Amazon commission.  Once a listing reflects the Traditional Order Premium, you will receive your full asking price when it sells.  After January 1st, 2019, your sales will also be subject to the 5% transaction fee.

Once all the eBay and Amazon listings have been updated, you will no longer need to opt in to selling on eBay and Amazon, and all items for sale on COMC will automatically be eligible for sale on eBay and Amazon.

Revenue from the Traditional Order Premium

The majority of the revenue we receive from the Traditional Order Premium will go towards covering eBay & Amazon fees, extra support costs and increased return rates from these platforms, PayPal and credit card fees, advertising to drive more traffic to COMC, and eventually, affiliate and referral programs (hint-hint), as well as the software development costs to build and maintain these systems. It is not easy being one of the largest sellers on both eBay and Amazon. We frequently push them to their limits.

Enhanced Security Fee Details 

We anticipate receiving a lot more high-end items as the result of these changes, and our $0.01/month Storage Fee does not sufficiently cover the expenses we incur when properly securing your $1,000 items.

On January 1st, 2019, we will introduce an Enhanced Security Fee for items with an asking price of $50 or more.  Low-end items will not be affected by this new fee.  The fee will be $0.01 per $1,000 of total asking price per day. This amounts to about $0.03 per month for a $100 item or $0.30 per month for a $1,000 item.

The fee will accrue daily but will only be charged monthly.  The first Enhanced Security Fee will be assessed on February 1st, 2019 and will be based on asking prices throughout the month of January.

This fee encourages more competitive asking prices for high-end items and should help clear out some of the inflated prices on COMC today.

We will add a filter to the Inventory Manager that makes it easy for you to find items that are subject to the Enhanced Security Fee so you can easily make price changes to minimize this fee.

Net Effect of Commission Changes 

When an eBay buyer spends $1,000 on one of your items, you will net 20% more cash.

COMC on eBay Today  COMC on eBay After Changes 
  • $1,000.00 List Price
  • $800.00 after 20% eBay Commission
  • $640.00 after 20% Cash-Out Fee
  • $1,000.00 Traditional Order Price
  • $904.54 COMC Credit Price
  • $859.31 After 5% Transaction Fee
  • $773.37 After 10% Cash-Out Fee

$773.37 is 20.8% more than $640.00.

If you want $1,000 cash in your pocket for an item that sells on eBay, you will be able to do that with 17% lower prices on eBay.

COMC on eBay Today  COMC on eBay After Changes
  • $1,562.50 List Price
  • $1,250.00 after 20% eBay Commission
  • $1,000.00 after 20% Cash-Out Fee
  • $1,291.56 Traditional Order Price
  • $1,169.60 COMC Credit Price
  • $1,111.12 After 5% Transaction Fee
  • $1,000.00 After 10% Cash-Out Fee

$1,291.56 is 17.3% less than $1,562.50.

Bulk Price Editor 

As a seller, you may want to make widespread changes to your asking prices to reflect the new fee structure.  We will release an updated version of the Bulk Price Editor to make that process easier for you.  Keep an eye out for a future blog post with more details.

Frequently Asked Questions 

If you have a question about these fee changes, please leave a comment, and we will update this post to answer as many questions as we can.

 

Thank you for joining us on this journey.  We strive to continually improve your collecting experience, and this is just one step of many to come.  Stay tuned for many feature announcements over the next few months and throughout 2019.

Tim Getsch
COMC Founder & CEO

BGS Grading Changes and Expedited Services Update

Hello COMC Nation!

Each Spring we announce updates and changes to the Beckett Grading Services offered through COMC. This year, we are bringing to you our fastest BGS turn-around time ever with our new 3-Week service. Additionally, we are making changes to our current 6-Week service level so we can continue to meet our customer’s expectations of accurate and guaranteed time frames.

Please note that regardless of service level chosen, all items submitted for grading through COMC are subject to the 1% declared value fee for insurance purposes. Items can be submitted for grading via the actions tab of the item that you want to submit to grading within your COMC inventory manager.

What’s Changing on April 25th, 2018:

New 3-Week Expedited BGS Service Level Added!

You asked and we listened! We all know that players can get hot in an instant and market value can change in the blink of an eye. Starting this week, COMC Members seeking grading services for their time-sensitive items can submit their items to our new 3-Week expedited BGS Service, our fastest turnaround time ever. We’re offering the 3-Week service at $40 per item, with autographed cards an additional $2 and oversized cards an additional $8.

Changes to our current 6-Week Service

In accordance with a BGS rate increase in 2018, COMC is also adjusting rates to reflect those changes. The base rate for our 6-Week service is now $21, with add-ons of $2 for autographs and $8 per oversized item. The guaranteed time frame for this service will remain unchanged.

The cut-off time to submit items under the old rate is April 24th, 2018 at 11:59pm.

COMC and Upper Deck e-Pack Launch

UD                comc

COMC is very pleased to announce that we have partnered with Upper Deck on the release of their e-Pack version of the 2015-16 Upper Deck Series 1 Hockey card set. We are working as the fulfillment center for this product, which allows us to leverage our extensive knowledge and systems to provide the best experience for thousands of new customers. We have already processed thousands of cards in preparation for this launch, and we can’t wait to start shipping them out to you.

The e-Pack Rundown

The e-Pack release of 2015-16 Upper Deck Series 1 Hockey Cards is very similar to the physical product, but with some new twists:

  • Packs, boxes, and cases can be purchased online through the e-Pack site
  • At least one physical card per pack, with new exclusive e-Pack inserts:
    • Code to Greatness (1:10 e-Packs) and
    • Instant Impressions (1:10 e-Packs)
  • Physical copies of inserts and parallels transfer instantly to your COMC account, or shipped out worldwide
  • Digital-only versions of base cards can be combined for exclusive e-Pack exclusive Silver Foil Border cards

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It can be a hassle to deal with the large quantities of base cards that can accumulate when ripping any amount of product. To cut back on this frustration, when you collect 10 copies of a digital-only base card, you may combine them through the e-Pack site for a Silver Foil Border. Similarly, some combinations of physical cards will allow for other exclusive cards like Young Guns rookie cards – including Connor McDavid!

What COMC Users Need to Know

Starting today with the release of the e-Pack site, you can transfer from your Upper Deck e-Packs directly to your COMC account. The transfer is absolutely free. Once the card is in your COMC account, it is treated the same as any item that has been purchased into your COMC account, you can list it for sale, ship it, or even send it out for grading.

Fans can try e-Pack for free just by registering at www.UpperDeckEpack.com. Once registered, users can claim a free pack every day – just for logging on.

More information, including detailed e-pack functionality, exclusive e-Pack content and  a list of e-Pack achievements users can obtain can be found at www.UpperDeckEpack.com.

Edit: 2/4 – Cards transferred to your COMC account act as cards purchased, not as cards consigned.