Labor Day 9/3/2018 – Limited Customer Service Support

laborday

Happy Upcoming Labor Day!

In observance of the Holiday, we will have limited customer service support by email only next Monday, September 3rd. Our team will not be available to answer phone calls, though you can always leave a message and we will get back to you as soon as possible.

We will return to the office on Tuesday (9/4/18) fully staffed and ready to help with any questions or concerns that you might have requiring our Customer Service Team’s assistance.

Thank you very much for your consideration and have a great weekend everyone!

Happy Independence Day! – Reduced Customer Service 7/4/18

In observance of Independence Day, our Customer Service Team will be operating on a very limited schedule on Wednesday, July 4th. Our team will be unavailable to answer phone calls throughout Independence Day. Phone support will return to our normal 9am-5pm PST schedule on Thursday, July 5th.

If you need to contact us over the holiday, please email us at staff@comc.com or leave a voicemail message at 1-800-517-3540.

 

Memorial Day 2018 – Reduced Customer Service 5/28/18

In observance of Memorial Day, our Customer Service Team will be operating on a very limited schedule on Monday, May 28th. Our team will be unavailable to answer phone calls throughout Memorial Day. Phone support will return to our normal 9am-5pm PST schedule on Tuesday, May 29th.

If you need to contact us over the holiday, please email us at staff@comc.com or leave a voicemail message at 1-800-517-3540.

We are forever grateful to those who have served our great country, past or present. Your sacrifice will never go unremembered. Thank you.

The Faces Behind COMC – Getting to Know Our Customer Service Team

We’re going to step outside the box and do something a little bit different in the first installment of this ongoing blog series. Instead of showcasing some of the great cards found on COMC, we want to introduce you to a few of our employees here at COMC. If you’ve ever sent an email to staff@comc.com or given us a call, it is very likely that you’ve been helped by one or more of our Customer Service Team. In this blog, we’ll put faces and personalities to the names that have helped improve your COMC experience. Enjoy!


Christopher Thornton

Originally joining COMC to help bolster our Shipping Team in the Fall of 2015, Chris quickly found his way to our Customer Service Team thanks to his keen eye for detail and appreciation for language. Born in Wenatchee, WA (a three-hour trek across the mountains from COMC), he has lived all across Washington including Seattle and the Tri-Cities area.

Away from COMC, Chris can be found partaking in partner acrobatics 4-5 nights a week with his friends. His fascination for cooking using both unique combinations of ingredients and niche cooking gadgets always spurns conversation around the office. His remaining free time is usually spent squeezing in other hobbies such as watching sci-fi, astronomy, self-improvement through reading and being a wine enthusiast. He collects literature in the form of poems as well as old books.

Favorite Sport: Acrobatic Gynastics
Favorite Players: Simone Biles
Favorite Food: Sushi or Szechuan
Favorite Musical Artists: Astronautilus, Garbage, Jesse Cook, Daft Punk, Aesop Rock, Metric
Favorite Card in his collection: Magic: The Gathering card, “Cauldron Dance”


Norbert Strub

The longest tenured member of our Customer Service Team, ‘Norb’ joined the team back in October of 2013. Originally from Virginia, he now resides close to COMC with his adorable eight-year-old Japanese Chin dog.

He is the resident expert at COMC for any and all things retro video gaming. In addition to knowing virtually everything there is to know about retro gaming, he owns a vast collection of video games spread across a variety of consoles.  When not gaming it up,  he can be found on the disc golf course competing or honing his skills.

Favorite Sport: Football, Hockey
Favorite Food: Dishes with noodles (spaghetti, yakisoba, pad thai, etc.)
Favorite Game in his collection: King of Dragons


James Good

James joined the COMC Team in the Fall of 2012 as a member of our Identification Team. He transitioned onto the Customer Service Team as an extension of his role as our Social Media Coordinator in early 2016. Born just outside of Los Angeles, California, he has lived the majority of his life in the Pacific Northwest.

In his spare time, James enjoys being active within the hobby buying and selling sports cards. A former professional Pokemon Trading Card Game Player, he finished 3rd in the 2013 Pokemon World Championship. James is an automotive enthusiast, owning a limited edition Dodge Challenger SRT8 and a Ram 1500 pickup truck.  He is self-professed homebody who would much rather spend his free time at home with his girlfriend Brittany and their three cats.

Favorite Sport: Baseball
Favorite Players:  Bryce Harper, Tim Lincecum, Ken Griffey Jr. and Mitch Haniger
Favorite Food: Carb-free burrito bowl from Chipotle
Favorite Musical Artists: Tycho, Caspian, Josh Abbot Band, and Chis Stapleton
Favorite Card in his collection: 2007 Bowman Chrome Prospects Blue Refractor Autograph Tim Lincecum

 

Joseph Highfill

Having joined our team more recently midway through 2016, Joe has quickly acclimated to the culture of COMC. His infectious laugh can be heard frequently throughout the halls of our Redmond Headquarters. The most- well traveled of the Team, he has previously lived in Portsmouth, VA, Orlando, FL, and Georgia before settling in Washington.

When not helping and assisting our customers, Joe can be found making music and enjoying media arts. His passion for music is second-to-none as he packs a substantial collection of records and various forms of music highlighted by an extensive David Bowie collection. When not rocking out or spending time with his family and friends, he can be found remaining very active as an enthusiast of cycling, martial arts, and dancing.

Favorite Sport: Performing live.
Favorite Food: Thai
Favorite Musical Artists: David Bowie, The Fall, Skinny Puppy, Talking Heads
Favorite Card in his collection: 1974-81 Dutch/Swedish Star Gums #601 – David Bowie


Chris Brown

Chris started his journey at COMC as a member of our Identification Team in 2015 before transitioning to the Customer Service Team last year. Born and raised in the State of Washington, he has resided all across the state from as far north as Bellingham to across the Puget Sound in Port Orchard.

He surrounds himself with friends and family that keeps him plenty busy in his free time. He has a standing weekly chess appointment with one of his oldest friends. It’s not uncommon to find Chris attending a game night on the weekends where any number of games might get played. He has a small dog named Jax who he says is an equal part delight and pain in the rear.

Favorite Sport: Boxing
Favorite Players: Gennady Golovkin, Earl Thomas, Kyle Seager
Favorite Food: Lasagna… No, Burrito…
Favorite Musical Artists: At the Drive-In, Red Fang, et al.
Favorite Card in his collection:1996 Topps – #290 Reggie White – “I got to meet him and he signed this card for me.”

 

Happy Holidays! – Reduced Customer Service on December 25th and January 1st.

Happy Holidays COMC Nation!

We here at COMC just want to take a moment to wish you and your loved ones a very joyous Holiday Season and a very Happy New Year!

In observance of the Holiday Season, we will have limited customer service support. On December 25th and January 1st, phone support will not be available, but we can still help via email. If you have any questions or need assistance, simply send an email to staff@comc.com and one of our friendly customer service agents will be glad to help!

2017 was a great year for trading cards and collectibles as the bats of baseball rookies such as Aaron Judge and Cody Bellinger ignited interest in long time collectors as well as new and returning collectors alike. As the summer wound down, we saw the meteoric rise of basketball superstars like Giannis Antetokounmpo and Ben Simmons generate excitement in the new basketball products like Optic, Prizm and Select. ePack items continued to find an increased presence on the COMC marketplace as Fleer Ultra Spider-Man and Team Canada Juniors gained popularity among collectors.

With 2018 right around the corner, we’re more excited and passionate than ever about the future of the hobby that we all love so much. Until next time, Happy New Year!

 

 

Black Friday – Cyber Monday is Coming! Details inside!

Black Friday Kickoff Sale – November 24th
Black Friday Weekend Sale – November 25th & 26th
Cyber Monday Last-Chance Sale – November 27th

THREE SALES EVENTS OVER A FOUR DAY WEEKEND!

We’re committed more than ever to helping you get the cards that you want at the prices you want to pay! Sellers will be slashing prices on millions of items across the COMC marketplace. When you buy more, you save more because this year our popular FREE SHIPPING on orders of 20 or more items returns all throughout the four-day sales event. The action gets underway at 12:01am on November 24th and doesn’t stop until 11:59pm PST on November 27th.

FREE SHIPPING ALL WEEKEND LONG!

All orders of 20 or more items placed with your COMC account will be eligible to receive free shipping. Items must be purchased in in Simplified Shipping Mode to qualify. Be sure to place your shipment request for items in your COMC account by 11:59pm PST on November 27th to take advantage of the savings! Orders that qualify for our Free Black Friday shipping promotion will ship on or before December 15th.

All non-qualifying shipments of 20+ cards will still receive free shipping, but will still incur regular per-item S&H fees. Orders shipped to Canada are subject to the delivered duties paid fee.

DO MORE WITH YOUR COMC ACCOUNT!

The best deals will go fast, so don’t hesitate.  With savings of up to 90% off, using your COMC account will be the quickest and most efficient way to score items before someone else does. Keeping your account funded with store credit will allow you to purchase items all weekend long and request a shipment of all your items at your convenience. With millions of items marked down, you’re not going to want to miss a minute of the action.

Don’t have a COMC account? Click Here to check out why you should have one and then create an account. It only takes a minute!

FREE SALES PROMOTIONS FOR SELLERS!

This year, we’re offering our consignors the opportunity to run three FREE separate sales: one for each of our Black Friday, Black Friday Weekend, and Cyber Monday sales periods. If you haven’t already done so, you still have time to set up your FREE Sale Promotions now!

CUSTOMER SERVICE THROUGH BLACK FRIDAY WEEKEND

Any questions? Our friendly Customer Service Team is always ready to help out!  In order for us to most efficiently and effectively handle the increased volume of requests over the Black Friday weekend, please send an email to staff@comc.com and allow for up to 48 hours for response. Please note that our offices will be closed on November 23rd in observation of the Thanksgiving Holiday. To best prioritize the increased number of customer service requests, our team will only be responding to email requests from Thursday – Monday.  Phone service will resume on Tuesday, November 28th

Labor Day 9/4 – Limited Customer Service Support

laborday

Happy Friday, everyone!

In honor of Labor Day, we will have limited customer service support by email next Monday, September 4th. We will return to the office on Tuesday at which point our customer service team will be fully staffed and ready to help!

Thank you very much for your consideration and have a great weekend everyone!