Commission Structure Changes – Cashing Out, Blowout Gift Card Rates, & Legacy Store Credit Update

Hello COMC Nation!

We hope that you had a fantastic Holiday Bonus Sale! Now that 2019 is here we want to tell you about some changes that have gone into effect today on COMC. Some of these changes were already covered in our previous announcement regarding changes coming in 2019.

Cashing Out COMC Credit for Paypal/Check:

Our 20% Cash-Out Fee has been replaced with a 10% Cash-Out Fee and a 5% Transaction Fee. The specific details of this change can be found in-depth in our earlier blog post.

Cashing Out COMC Credit for Blowout Cards Gift Cards:

Our rates for redeeming COMC Store Credit for a Blowout Cards Gift Cards have changed as well. Out with the old, and in with the new:

Legacy COMC Credit Explained

To qualify for cash outs under our new commission structure, COMC credit must either be earned after January 1st, 2019. Store credit earned prior to this date is considered Legacy COMC Credit. While this credit will spend the exact same as new COMC credit earned in 2019 and beyond, the key difference between Legacy COMC Credit and new COMC Credit earned after January 1st is that it Legacy COMC Credit cannot be cashed out until it has been converted to new COMC Credit via the Request Refund page.

When Legacy COMC Credit is converted to New COMC Credit, a 5% conversion fee is assessed, and the credit is now eligible to be cashed out under the new commission structure. Alternatively, if you have Legacy COMC Credit in your account, you can simply choose to wait until January 1st, 2020 when the concept of Legacy COMC Credit is retired, and any existing Legacy COMC Credit still in your account will be automatically converted to new credit without the 5% conversion fee.

Legacy COMC Credit only needs to be converted to New COMC Credit if you wish to cash out. Otherwise, it spends exactly the same as credit earned after January 1st on COMC. When you use COMC Credit to consign items, make offers, buy items, request a shipment, or pay for any other COMC services, we will use up your Legacy COMC Credit first. When you Cash-Out COMC Credit, we will use the new COMC Credit first.  We will always use the credit that is most advantageous for you.

Regardless of how you use your Legacy Store Credit, you will ultimately be better off than before with our previous 20% cash-out fee. If you wish to maximize your cash out earnings, the best option would be to wait until January 1st, 2020, when all COMC credit, regardless of when it was earned, is eligible for the new commission structure. Waiting until this date to cash out Legacy COMC Credit will allow you to circumvent the 5% conversion fee, putting that savings directly into your pocket.

If you still have questions, our Customer Service Team is here to help! Simply send an email to staff@comc.com and our team will get back with you shortly. Happy New Year and here’s looking forward to a great year of collecting!

Get Ready to Save! The COMC Black Friday – Cyber Monday Sales Event is Coming!

 

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*** BLACK FRIDAY / CYBER MONDAY DEALS ARE NOW LIVE ****

Black Friday Kickoff Sale – November 23rd
Black Friday Weekend Sale – November 24th & 25th
Cyber Monday Last-Chance Sale – November 26th

Get ready to finish building your sets, add those missing pieces to your player collections, and find incredible savings over our four-day annual COMC Black Friday – Cyber Monday Sales Event! The sale kicks off this Friday (November 23rd) and the savings don’t end until the final minutes of Cyber Monday (Nov 26th).
We want to help you get the cards that you want at the prices that you want to pay! Our sellers will be cutting prices on items from your favorite teams, players, and sets all across the COMC Marketplace! Not only do we want you to find good deals, we also want to help you on the cost of shipping. With that being said….

Free Shipping All Weekend Long!

All orders of 25 or more items placed on COMC from November 23rd through 26th will be eligible to receive free shipping. Orders can be placed from a COMC shopping cart or from your COMC account. Orders that qualify for our Free Black Friday shipping promotion will ship on or before December 17th.
If using your COMC account, items must be purchased in Simplified Shipping Mode to qualify. All non-qualifying shipments of 25 cards or more will still receive free shipping, but will also incur regular per-item S&H fees (i.e. items purchased in Advanced Reseller Mode, transferred from ePack, or items consigned and being returned to the seller). Orders shipped to Canada will still be subject to the delivered duties paid fee.

The Advantages of Using Your COMC Account!

There are many advantages to using your COMC account, but perhaps the biggest advantage for COMC members during Black Friday is our buy now – ship later functionality. While you’re shopping on COMC, items in your shopping cart are not reserved, and can be purchased by other shoppers before you complete the checkout process for your order. Using your COMC account to instantly purchase items with store credit will prevent other shoppers from snagging those too-good-to-be-true deals before you can.
By using your COMC account and purchasing items using COMC Credit, you get to decide when you want your items shipped to you! This key feature is also perfect for pooling items together until you have enough items to qualify for our free shipping promotion!
With COMC Credit, you can buy a few items on Friday, a few more on Saturday and Sunday, and come back on Monday to scoop up a ton of last-minute deals. All of those items will stay safe within your COMC account until you’re ready to place a shipment request for them. You can place a shipment request for those items the next day, the next month, or even the next year! As long as you own them, and they’re in your COMC account, they’ll stay safe in our warehouse until you’re ready to take possession of them via a shipment request.
Don’t have a COMC account? Click Here to check out why you should have one and then create an account. It only takes a minute!

Three Free Sales Promotions for COMC Sellers!

Once again we’re giving COMC sellers not one, not two, but THREE free sales promotions to run throughout the Black Friday – Cyber Monday Sales Event. Starting with Black Friday (Nov 23rd), sellers will also be able to run sales throughout Black Friday Weekend (Nov 24th & 25th), and finally offer buyers one final chance to save during Cyber Monday (Nov 26th).
If you’re a COMC Seller and you haven’t already done so, you still have time to set up your FREE Sale Promotions now!

Exclusive Social Media Giveaways!

The best way to stay informed and up-to-date on COMC news and happening is by following our blog and social media pages! Throughout Black Friday and Cyber Monday we’ll be offering our social media media followers a chance to win one of FOUR contests for some very cool cards & prizes. You’re not going to want to miss these giveaways! The only way to get involved in the action is to follow all three of our accounts above!

Need Help? We’re Here For You! 

Any questions? Our friendly Customer Service Team is always ready to help out! In order for us to most efficiently and effectively handle the increased volume of requests over the Black Friday weekend, please send an email to staff@comc.com and allow for up to 48 hours for response. Please note that our offices will be closed on November 22nd in observation of the Thanksgiving Holiday. To best accommodate the increased number of customer service requests, our customer service phone lines will not be available from Thursday – Monday. Phone service will resume on Tuesday, November 27th.

Browse On-Sale & Promotions Now!!

[COMC Tutorial] All About The Rookies

Rookie cards are among some of the most coveted cards in the trading card hobby. Unfortunately, the hobby does not have a fool-proof system for conveying what is and isn’t a true rookie card. What some collectors might consider to be a true rookie card, others would not. One of the most commonly asked questions that our Customer Service Team receives is the following:

“What is the difference between the Pre-Rookie Card, Rookie Card, Rookie Year, and Rookie Related search filters on COMC?”

Today, we seek to answer that question by explaining our search filter designations for rookies in detail, using examples and cards that you’re probably familiar with, and some that you might not be.

Rookie Card 

The red-colored ‘RC’ tag on COMC is reserved for cards that are recognized as true rookie cards. To satisfy the designation of RC, a card must:

  • Depict a player in their pro uniform
  • Be licensed by both the league and players association
  • Come from a standalone nationally distributed set
  • Come from a base set
  • Be released after the player’s top-level debut

Some of the sets that we see as producing true rookie cards include Topps Base Set, Topps Chrome, Panini Prizm Basketball, and Upper Deck Hockey to name a few. These sets are considered to contain a player’s true rookie cards because they are commonly accepted as major annual releases that have high relevance in the industry.

Rookie Year 

With defined criteria necessary to earn RC status, our yellow rookie year tag is applied to any other card released of a player during the same year as their rookie card. These cards can include parallels of rookie cards, inserts cards from sets that feature a rookie card, cards that are licensed by a player’s association but not a league (i.e. Panini Optic Baseball), stadium giveaways, and many more cards that do not meet the qualifications of a rookie card.

Looking at these three 2018 Shohei Ohtani cards, we have designated one (2018 Topps Chrome #150) as a true rookie card, and three others as rookie year cards. Here’s why:

2018 Topps Chrome – Pink Refractor #150: This card does belong to a flagship product that we recognize as producing true rookie cards, but it is a parallel of the base rookie card. For that reason, we designate it as a rookie year card.

2018 Topps Now – Japan #5J:  Topps Now is not a nationally distributed set, as it is an on-demand product that is printed year round. As of this writing there are 29 different Shohei Ohtani Topps Now cards available on the COMC Marketplace. These cards all receive the rookie year designation as they are not widely considered to be true rookie cards.

Pre-Rookie Card 

A pre-rookie card is any card that was printed prior to the year that a player made their debut at the top level of their respective sport. The most common pre-rookie cards are included in prospect-heavy products such as a Bowman Draft, Topps Pro Debut, team-issued minor league baseball cards, football rookies depicted in college uniforms in sets released prior to the start of an NFL season, and junior league hockey cards.

Rookie Related

The Rookie Related designation is really quite simple – it’s a catch-all filter of all the cards that have received a rookie card, rookie year, or pre-rookie card designation. If you’re still a little bit confused over rookie card vs rookie year vs pre-rookie card, simply choosing the rookie related filter will show you ALL of those cards.

The Politics of the Rookie Card

One of the most common misconceptions on COMC is that the red rookie card symbol represents the most desirable cards belonging to a player. That isn’t true at all. While these items are considered that player’s true rookie cards, there are many instances where a pre-rookie card or even a rookie year card can be a substantially more desirable card than a flagship RC. Don’t believe us? We’ll let you decide which of these cards you would rather have in your collection:



Have any questions? Feel free to post in the comments below, or email our Customer Service Team at Staff@comc.com and we’ll be more than happy to look into your concerns. If you disagree with any of our assessments pertaining to these rookie designations, you are more than welcome to submit a correction requests for rookie years that you would like to dispute. However, please note that while we will not agree with all requests, we will review each one.

Labor Day 9/3/2018 – Limited Customer Service Support

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Happy Upcoming Labor Day!

In observance of the Holiday, we will have limited customer service support by email only next Monday, September 3rd. Our team will not be available to answer phone calls, though you can always leave a message and we will get back to you as soon as possible.

We will return to the office on Tuesday (9/4/18) fully staffed and ready to help with any questions or concerns that you might have requiring our Customer Service Team’s assistance.

Thank you very much for your consideration and have a great weekend everyone!

Happy Independence Day! – Reduced Customer Service 7/4/18

In observance of Independence Day, our Customer Service Team will be operating on a very limited schedule on Wednesday, July 4th. Our team will be unavailable to answer phone calls throughout Independence Day. Phone support will return to our normal 9am-5pm PST schedule on Thursday, July 5th.

If you need to contact us over the holiday, please email us at staff@comc.com or leave a voicemail message at 1-800-517-3540.

 

Memorial Day 2018 – Reduced Customer Service 5/28/18

In observance of Memorial Day, our Customer Service Team will be operating on a very limited schedule on Monday, May 28th. Our team will be unavailable to answer phone calls throughout Memorial Day. Phone support will return to our normal 9am-5pm PST schedule on Tuesday, May 29th.

If you need to contact us over the holiday, please email us at staff@comc.com or leave a voicemail message at 1-800-517-3540.

We are forever grateful to those who have served our great country, past or present. Your sacrifice will never go unremembered. Thank you.

The Faces Behind COMC – Getting to Know Our Customer Service Team

We’re going to step outside the box and do something a little bit different in the first installment of this ongoing blog series. Instead of showcasing some of the great cards found on COMC, we want to introduce you to a few of our employees here at COMC. If you’ve ever sent an email to staff@comc.com or given us a call, it is very likely that you’ve been helped by one or more of our Customer Service Team. In this blog, we’ll put faces and personalities to the names that have helped improve your COMC experience. Enjoy!


Christopher Thornton

Originally joining COMC to help bolster our Shipping Team in the Fall of 2015, Chris quickly found his way to our Customer Service Team thanks to his keen eye for detail and appreciation for language. Born in Wenatchee, WA (a three-hour trek across the mountains from COMC), he has lived all across Washington including Seattle and the Tri-Cities area.

Away from COMC, Chris can be found partaking in partner acrobatics 4-5 nights a week with his friends. His fascination for cooking using both unique combinations of ingredients and niche cooking gadgets always spurns conversation around the office. His remaining free time is usually spent squeezing in other hobbies such as watching sci-fi, astronomy, self-improvement through reading and being a wine enthusiast. He collects literature in the form of poems as well as old books.

Favorite Sport: Acrobatic Gynastics
Favorite Players: Simone Biles
Favorite Food: Sushi or Szechuan
Favorite Musical Artists: Astronautilus, Garbage, Jesse Cook, Daft Punk, Aesop Rock, Metric
Favorite Card in his collection: Magic: The Gathering card, “Cauldron Dance”


Norbert Strub

The longest tenured member of our Customer Service Team, ‘Norb’ joined the team back in October of 2013. Originally from Virginia, he now resides close to COMC with his adorable eight-year-old Japanese Chin dog.

He is the resident expert at COMC for any and all things retro video gaming. In addition to knowing virtually everything there is to know about retro gaming, he owns a vast collection of video games spread across a variety of consoles.  When not gaming it up,  he can be found on the disc golf course competing or honing his skills.

Favorite Sport: Football, Hockey
Favorite Food: Dishes with noodles (spaghetti, yakisoba, pad thai, etc.)
Favorite Game in his collection: King of Dragons


James Good

James joined the COMC Team in the Fall of 2012 as a member of our Identification Team. He transitioned onto the Customer Service Team as an extension of his role as our Social Media Coordinator in early 2016. Born just outside of Los Angeles, California, he has lived the majority of his life in the Pacific Northwest.

In his spare time, James enjoys being active within the hobby buying and selling sports cards. A former professional Pokemon Trading Card Game Player, he finished 3rd in the 2013 Pokemon World Championship. James is an automotive enthusiast, owning a limited edition Dodge Challenger SRT8 and a Ram 1500 pickup truck.  He is self-professed homebody who would much rather spend his free time at home with his girlfriend Brittany and their three cats.

Favorite Sport: Baseball
Favorite Players:  Bryce Harper, Tim Lincecum, Ken Griffey Jr. and Mitch Haniger
Favorite Food: Carb-free burrito bowl from Chipotle
Favorite Musical Artists: Tycho, Caspian, Josh Abbot Band, and Chis Stapleton
Favorite Card in his collection: 2007 Bowman Chrome Prospects Blue Refractor Autograph Tim Lincecum

 

Joseph Highfill

Having joined our team more recently midway through 2016, Joe has quickly acclimated to the culture of COMC. His infectious laugh can be heard frequently throughout the halls of our Redmond Headquarters. The most- well traveled of the Team, he has previously lived in Portsmouth, VA, Orlando, FL, and Georgia before settling in Washington.

When not helping and assisting our customers, Joe can be found making music and enjoying media arts. His passion for music is second-to-none as he packs a substantial collection of records and various forms of music highlighted by an extensive David Bowie collection. When not rocking out or spending time with his family and friends, he can be found remaining very active as an enthusiast of cycling, martial arts, and dancing.

Favorite Sport: Performing live.
Favorite Food: Thai
Favorite Musical Artists: David Bowie, The Fall, Skinny Puppy, Talking Heads
Favorite Card in his collection: 1974-81 Dutch/Swedish Star Gums #601 – David Bowie


Chris Brown

Chris started his journey at COMC as a member of our Identification Team in 2015 before transitioning to the Customer Service Team last year. Born and raised in the State of Washington, he has resided all across the state from as far north as Bellingham to across the Puget Sound in Port Orchard.

He surrounds himself with friends and family that keeps him plenty busy in his free time. He has a standing weekly chess appointment with one of his oldest friends. It’s not uncommon to find Chris attending a game night on the weekends where any number of games might get played. He has a small dog named Jax who he says is an equal part delight and pain in the rear.

Favorite Sport: Boxing
Favorite Players: Gennady Golovkin, Earl Thomas, Kyle Seager
Favorite Food: Lasagna… No, Burrito…
Favorite Musical Artists: At the Drive-In, Red Fang, et al.
Favorite Card in his collection:1996 Topps – #290 Reggie White – “I got to meet him and he signed this card for me.”