LAST UPDATED November 20, 2020
This page is monitored and updated to provide real-time information regarding the status of our services affected by our precautions taken in accordance with the WHO, CDC, and WA State guidance, as well as potential staffing limitations due to the global pandemic, COVID-19.
On May 29, 2020 Governor Jay Inslee announced a “Safe Start” plan in Washington State to follow a 4-phase reopening plan. We are currently in Phase 2 and are ramping up COMC operations while maintaining compliance with the state mandate. We will resume full processing and shipping as soon as permitted by the 4-phase reopening plan.
New statewide restrictions went into effect for all counties in Washington State at 11:59 PM on Monday, November 16 through Monday, December 14. To learn more about these restrictions, refer to the Washington State Coronovirus Response Page.
Expect delays and refer to this page for status updates and changes. All digital purchases and sales through the COMC Marketplace and in your COMC account will continue as normal.
We are hiring for positions on our Processing and Shipping teams in our Washington offices. As new hires are trained we will improve our shipping and processing times. If you are interested in applying please visit our COMC Job Board.
We will keep you updated on our Processing and Shipping backlog progress by letting you know the oldest due date we are working on in a given week. All non-guaranteed services will be worked on from oldest to newest.
Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions.
We are currently working on the following due dates:
- Economy Shipping: 10/01 – 11/03
- Basic (retired): 05/15 – 6/01
- Current Year 3 Week: 08/08 – 8/24
- 12 Week: 06/13 – 07/13
Canada Economy: Orders placed thru 10/27 will ship by December 18th.
Canada Rushed: Orders placed thru 10/19 will ship by December 11th.
International Economy (non-Canadian orders): Currently working on orders due 09/01 – 10/16 Note some countries do not currently have mail service so some packages may need to be held longer. Please review the list of countries not currently accepting international mail on the USPS International Service Alerts page.
Please note we are working as quickly as possible in both Processing and Shipping to complete all past due items. Our Customer Service Team is unable to process any expedite requests for items with due dates on or after the dates listed above.
Items Stored Remotely: Due to COVID-19 restrictions, the processing of some consignments is required to be done in a remote facility. The “Stored Remotely Standard Shipping Only” designation, while not optional, is only temporary while these submissions make their way to one of our fulfillment centers; please note that we are unable to provide an ETA as to when this designation will be removed for a given submission.
The following service levels are currently affected:
To better support the processing of previously submitted items and reduce any additional delays, we have suspended our 12 Week Service effective 5/12. We feel the gravity of suspending this service and look forward to bringing back a more affordable processing option for you, once we’ve made significant progress on our processing backlog.
Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions. We are prioritizing opening packages containing Elite, Auction, and 1 Week submissions.
IMPORTANT: in order for us to prioritize these time-sensitive submissions, you will need to upload your shipment tracking number for your submission here: https://www.comc.com/Manage/Submissions.
The following service levels will still receive a processing discount for items deposited after the due date:
- 1 Week
- 3 Week
- Elite Services
- Vintage and Obscure Services
- Comic Book Services
The following services are not eligible for processing discounts due to delays for the duration of the pandemic:
- 12 Week
- Current Year 3 Week
Effective April 1, 2020 the Shipping Bonus Credit has been temporarily suspended.
The wonderful differentiator with COMC is you can buy now and ship later. We want to encourage our customers to take advantage of that and please ship later. Customers should expect slower shipment times on all services and we are not guaranteeing ship dates.
We are suspending support for in-person customer drop-offs/pick-ups.
We are suspending phone support. Please contact us via email at firstname.lastname@example.org. Please expect delays in response time.
To ensure we are able to resolve your issues as quickly as possible, please include all of the following information when available:
- Brief Description in Subject Line (Combine Shipment, Missing Cards, Return Item, etc.)
- Customer Name
- User Name
- Batch Number
- Order Number/s
- Item Number/s
- Detailed description of your request
The more detail you provide regarding how we can provide support without needing to request additional information, the quicker we will be able to resolve your issue.
We value your business and we are diligently working to complete orders as quickly as possible.
If you have changes or need assistance, please contact customer service at email@example.com.
Please stay safe and healthy during this critical time. Our thoughts are with the people and families who are affected by this health crisis.
- – The COMC Team