COMC Company Update – October 2021

October Message from the President

Thank you for your continued support as part of the COMC community. Not only are we excited to be entering basketball, football, and hockey season, but we are blessed to be a part of this fun and fast-moving industry. We have made some heavy investments this year as your trusted partner, so you can buy, sell, and flip cards. We focused our efforts on improving customer experience by reducing response times to customer inquiries, decreasing shipping times, and optimizing our quality assurance processes.

We are happy to share our wins! Our Rushed shipping service is now going out in under 4 days. We are making consistent progress each week to clear out the Economy shipping backlog and reduce our Economy ship times. You should expect to see Economy ship times decrease to 1 month by Black Friday.

We are providing same-day responses to customer inquiries. To continue our mission to deliver the best-in-class customer experience, we are enhancing the customer resources available in our COMC Help Center, extending our Live Chat hours, and optimizing our website.

Our focus is now on driving your sales. We launched our new Fresh Pulls discount, so you can get your in-demand items for sale cost-effectively while decreasing the turnaround time to list and sell them. In addition to this new offering, we will be promoting Elite and Auction items both directly through our COMC channels and in partnership with eBay.

With the holiday season quickly approaching, we will keep optimizing to help you find more of the cards you want while better supporting you to increase your sales and get more eyes on your cards.

Happy collecting!

Julia Getsch

– COMC President and Cofounder

COMC Company Update – September 2021

What a month of tremendous progress and growth for COMC!  Last month, I reported on improvements made to our shipping services. This month, I am excited to share that we finally got through our backlog of customer service tickets and are ready to roll out some exciting new improvements. Our CS team is now equipped to provide you with same-day responses as well as offer real-time support through our live chat service.

Throughout the past year, our CS team has worked tirelessly to keep up with hundreds of new tickets daily and thousands of tickets in our backlog, all the while developing training materials and onboarding new team members. We have heard from you that responsiveness has been a significant pain point. Our continued effort and commitment to improving your customer experience is finally being realized.

With the ticket backlog behind us, we will be investing in quality improvement efforts to deliver the best-in-class customer experience. For the remainder of the year, we are focused on launching our quality assurance program in CS, specialized account management services, and delivering real-time support. In addition, we will engage more with you through customer surveys, feedback programs, and focus groups. We want to provide you with multiple channels to communicate with us about our services.

Not only have we made strides on improving your customer experience, but if you recently placed a shipment request, you likely noticed our shipping times have markedly improved. In August, we broke another record, shipping over 575K items! This is the second consecutive month we have increased our shipping output by more than 15% month over month. For the last three years, we averaged 285K cards shipped per month, while never shipping more than 360K cards in any given month. For the last four months, we averaged more than 465K cards shipped per month. We continue building our shipping team as we clear through our Economy backlog and prepare for Black Friday.

On the Listing Team side, we grew our team of Card Specialists by over 40%. This is a direct investment in increasing our listing capacity. Please stay tuned for further updates as we gear up for basketball, football, and hockey season. With all the recent developments in the Industry, Tim and I remain energized and focused on making COMC your favorite place to collect and the place you can count on to bring joy to your day.

Thank you,

Julia Getsch

– COMC President and Cofounder

COMC Company Update – August 2021

I am happy to report that we made significant gains over this last month on improving our shipping experience. This progress has allowed us to prepare for our first in-person event in almost two years at the National Sports Collectors Convention and will allow us in August to begin focusing on increasing our listing capacity once again.

In July, our young fulfillment team finally hit its stride. We saw increasing numbers of items ship each week and surpassed half a million cards shipped in July!  In my last update, I mentioned our goal was to get our Rushed shipping down to 5 days, and I am happy to report that we did it. We made a key organizational change that empowered the team to be more engaged, collaborative, and productive – an investment in retention. This change also better equipped our team to find and fix problems, which greatly reduced delays. July saw our millionth card pass through our new warehouse automation, which is a milestone demonstrating the scale to which we are now operating. Finally, we implemented a Shipping Dashboard to provide you real-time status on your placed orders, so you can track our progress.

In August, you should expect consistency and expediency in our Rushed and Express shipping services. You should also expect to see ship times steadily decrease for our Economy shipping service. Our goal is to get our Economy service under a month by the end of the year. Just as important, you should see fewer errors, closer in keeping with the standards we provided for over a decade as well as better accuracy in our quoted ship times.

In Q2, we shifted resources from our listing department to bolster our developing fulfillment team. This was never a long-term solution, as our listing facility is an hour’s drive from our new fulfillment facility and required a new level of investment from our staff. We were only able to accomplish what we did because of the dedication and care that our employees have for you, COMC, and the collecting experience. In August, we are investing our hiring efforts and support in our listing team, taking with us the lessons on scalability we learned in fulfillment.  

We are so grateful Tim and our team were finally able to meet with so many of you in person at the National after far too long. Hearing directly from you and brainstorming together has always been an amazing catalyst for growth and change at COMC. We have greatly missed these important interactions during the pandemic and look forward to connecting with you more frequently at upcoming events. I will continue sharing our progress with you, both celebrating our accomplishments and being transparent when we fall short. This is my commitment to our community, and we appreciate your continued support.

Thank you,

Julia Getsch

– COMC President and Cofounder

COMC Company Update – June 2021

From the very beginning, I have been fortunate to be a part of COMC’s growth and continued efforts to optimize your joy in the hobby. Today, I have an important message to address many of the concerns raised over the past few months regarding our current shipping experience.  

In most of our history, COMC has been known for reliable shipping and customer service.  Starting with the launch of our support for eBay auctions, which carried into the global pandemic of 2020, and combined with the tremendous growth of our industry, our ship times have lagged significantly. The most critical factors impacting our ability to fulfill shipment requests have been adapting our processes to operate in the pandemic, a labor shortage as a result of the pandemic, and running out of warehouse space. We are collectors here at COMC and genuinely feel the frustration that shipping delays have caused.

For full transparency, in March 2020, we shipped over 25K packages with an average ship time of under 3 days. While our capacity has steadily increased over the months, our average ship time has gotten worse due to transitioning and onboarding at the new location.  For perspective, in May 2021 we broke a COMC record by shipping over 45K packages; and while this is great news, we are working to get our shipments out in a more consistent and reliable time frame. Rest assured that we have a plan and are committed to getting there.

In the last 3 months we moved our entire packaging department to our new facility where we installed new warehouse automation, and we have improved our recruiting, onboarding, and training. COMC is focused on continued shipping improvements and we thank you for your patience and understanding as we adjust to our new location, team, and equipment. 

Additionally, in response to the situation: 

  • We are currently hiring 5-10 new team members per week with the goal of growing the company to 400 employees by the end of 2021.

  • Every outgoing card is now individually barcoded, which is a tangible, new improvement to ensure accuracy.

  • We have increased our Customer Service support with 10 new hires since February 1, 2021.

  • We have created several new support roles on-site dedicated to expediting orders.

COMC takes the delivery of your valued assets seriously and will continue to prioritize improvements to reduce shipping turnaround times. Company-wide, from top to bottom, our teams are working around the clock to resolve overdue orders.  We truly regret any inconvenience our delays have caused you. 

On a personal note, Tim Getsch (COMC CEO & Founder) and I are on the ground at our new location, working closely with the team to ensure our success. I am committing to reporting the improvements COMC is making every month as the trading card industry continues to grow and evolve. I look forward to sharing these regular updates about how COMC is providing quality and integrity in the delivery of your collectibles. 

Thank you,

Julia Getsch

– COMC President and Cofounder

Want a Mobile App? Vote for us!

Hi COMC Nation,

I applied for a $100K grant for COMC!  If we win, we will apply those funds towards building a mobile app and increased marketing efforts.  We need 250 votes to be considered.

PLEASE VOTE FOR US!

It’s one click past the click in this post, so should only take 2 seconds of your time.

Even if you don’t care about a mobile app, your vote would really help!

Much appreciation!

Julia

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Auctions & Specials

COMC Reflection

It’s nearing the end of the year, which is a great time for reflection and contemplation. Looking back on 2014 with all its ups and downs, there is one thing we appreciate most – YOU.  That you’ve had our backs in our most difficult year has been the greatest gift of all.

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This is exciting.  You have asked us for the ability to do auctions for years. So we are testing this functionality.  We still have a lot of work to do, but we hope to allow you to run your own auctions in the near future.  In the meantime, test out our auctions, pick up some new product, and give us your feedback.

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Boxing Day – Free Promotions & Free Shipping

In honor of Boxing Day (Canada’s Black Friday), we will allow sellers to run free Promotions & we will offer buyers free shipping on 30 items or more from Thursday, December 25th – Wednesday, December 31st.

Happy Holidays, Merry Christmas, and Happy New Year!

Our Black Friday Thank You

Thanksgiving is a couple weeks away, and we have so much for which to be thankful.  It’s been a trying year, and we are especially grateful for you!  Let’s celebrate our favorite way, by collecting some cards!

2014 Black Friday Blog

Reasons To Be Excited This Black Friday Weekend

  • Biggest Selection – We are quickly nearing 10 million items for sale, making this our best selection ever!
  • Great Deals – Sellers will be running promotions starting today, so expect unbeatable prices.
  • Win a Shopping Spree * –  We are giving away $10K in shopping sprees to use over Black Friday weekend!
  • Free Shipping ** – Thurs Nov 27 – Mon Dec 1, when you ship 10 or more items that you’ve purchased.
  • Shipping Bonus Credit – For every 100 items shipped in November, receive $5 Store Credit on Cyber Monday!
  • Extended Customer Service – We’ll be taking calls and responding to emails on Sat, Nov 29 from 10 a.m.- 4 p.m.

Win a Shopping Spree

Over the next couple weeks, we will be giving away $10K in Shopping Sprees to use Black Friday, Nov 28 – Cyber Monday, Dec 1.  On Black Friday alone, we will be giving out a couple hundred Shopping Sprees ranging from $20-$200. Everyone who has bought or sold cards with us since last Thanksgiving will be eligible to win one of these Shopping Sprees.  To find out if you won, log into your account on Black Friday.  We will be doing a number of other contests and giveaways as well, so stay tuned.

** Free Shipping

Don’t lose out on snapping up your favorite cards.  Buy them now with store credit, and have them shipped any time Thanksgiving through Cyber Monday. Free shipping only applies to items purchased in Simplified Shipping Mode.  Anything purchased in Advanced Reseller Mode is only eligible for a $3 savings.  Expect longer than usual shipping times given the high volume.  We will try to have everything shipping within seven days of your order.  The sooner a shipment is requested, the sooner it will be shipped. For every 100 items shipped in November, receive $5 Store Credit on Cyber Monday!

Come join us in setting a record-breaking Black Friday Weekend!

Black Friday Processing Special – Expanded!

Happy Halloween!  This is not a trick, but it is a treat.

We are expanding the Black Friday Processing Special to include 2013 products, and we are extending the domestic post mark date to November 12th.

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Get your cards on COMC in time for Black Friday!

Remember:

  • No premium items – these will still get our Premium service.
  • No trade show stamps.
  • No National Treasure printing plates.

The fee for the special is 50 cents/item. Unlike our Basic or Premium services, this fee will be charged up front, so you must have sufficient funds in your account to cover the processing fees or you can include payment in package.

  • FYI: There’s a $10 minimum batch processing fee, so you’ll want to send in 20 (or more) cards.

All domestic packages for the Black Friday Special must be postmarked by November 12st. This refers to the USPS postmark on the outside of the package and not any dates generated by our submission wizard.

This part is very important, so please note:

Make sure to write on the OUTSIDE of box by the address label that your box includes a BLACK FRIDAY SPECIAL transaction – doing so will ensure that it receives priority treatment.

We guarantee your cards will be live on the site by the Wednesday before Black Friday.  And, the sooner we receive your cards, the sooner they’ll be up on the site, so send them in as soon as possible.  Anything received with a postmark after November 12th will receive our Basic Service.

And, as always, stayed tuned for the latest news and developments at our FacebookTwitter, Google+, and Instagram pages.

Get Ready for Black Friday! We Are Hiring.

Our favorite time of year is right around the corner, Black Friday Weekend!  There’s no better time to grab those hard-to-find items and sell some cards!  We at COMC are getting prepared for our biggest shopping weekend of the year and want to give you the heads up to do the same.

2014 Topps Before They Were Great #BG-26 - Joe DiMaggio - Courtesy of COMC.comDeadline

Sellers, mail your items by this Tuesday, September 23rd for the best chance of having them live on COMC.com in time for Black Friday Weekend!  Everything we receive by Friday, September 26th should make it up in time.

We’re Hiring!

We are gearing up for Black Friday by hiring 10 new people to our Processing Department.  Not only will this serve the holiday, but this will accelerate everything here at COMC:

  • Your cards will get on the site sooner!
  • Your purchases will ship more quickly!
  • The COMC Catalog will build more rapidly!

Please recommend all good candidates email hr@comc.com.

See Job Description:

Processing Team Member

This full-time position will help us to accurately sort, identify, scan, and organize our incoming inventory.   Our ideal candidate will be focused, observant, self-directed, and passionate about all types of collectibles.  Processing Team Members deal directly with incoming customer consignment items and coordinate efforts using a sophisticated computer system.

Responsibilities:

  • Ability to stay on task for extended periods
  • High visual attention to detail
  • Excellent interpersonal skills
  • Maintain two-way communication within the identification team
  • Review work at all stages to ensure accuracy
  • Identify and help to investigate issues
  • Maintain accurate records of all activities
  • Help with projects for other teams as needed

Qualifications:

  • High school diploma or GED
  • Familiarity with sports and/or gaming cards a strong plus
  • Solid computer skills
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $10.00-12.00/hour depending upon experience. After 90 days on the job, employees will be eligible for medical benefits, dental benefits, nearly 4 weeks of PTO/year, and other employee benefits.

 

We’re Hiring!

We are looking for a few good people to add to the COMC Team.  Are you looking for a fun job, working with fellow collectors, for a company that’s going places?  Do you know someone in the Seattle area who would be a great fit?  All interested parties should email their resume to hr@comc.com.  If you refer someone, have them mention you, and if we hire them to a long-term position we’ll thank you with $250 in store credit!

Identification Specialist 1

Do you know the difference between a refractor and an X-fractor?  Can you identify a short printed card?  Could you tell a parallel from the base set?  The Identification Specialist will help us to accurately sort, identify, and list sports trading cards. Our ideal candidate will be passionate about collectible sports cards and have an exceptional attention to detail. Familiarity with computers & 10-key / data entry is a strong plus.

Responsibilities:

  • Sort received inventory, and add condition notes accurately where required
  • Identify unlicensed, unsupported, counterfeit, altered, or suspicious inventory
  • Identify the catalog information for many thousands of trading cards each week with the aid of a sophisticated computer system
  • Correct or update database information where appropriate
  • Maintain excellent communication within the identification team
  • Review work at all stages to ensure accuracy
  • Maintain accurate records of all activities

Qualifications:     

  • High school diploma, GED, or equivalent training and experience
  • Extensive knowledge of collectible cards is required. Individual must possess functional knowledge of diverse collectible card brands (including but not limited to Topps, Upper Deck, Panini, Leaf, Fleer, Donruss, Bowman, Goudey and other sports and non-sports brands)
  • Strong computer skills required; knowledge of Microsoft Access a plus
  • Strong 10-key and data entry experience
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $12-14/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

Processing Team Member

This full-time position will help us to accurately sort, identify, scan, and organize our incoming inventory.   Our ideal candidate will be focussed, observant, self-directed, and passionate about all types of collectibles.  Processing Team Members deal directly with incoming customer consignment items and coordinate efforts using a sophisticated computer system.

Responsibilities:

  • Ability to stay on task for extended periods
  • High visual attention to detail
  • Excellent interpersonal skills
  • Maintain two-way communication within the identification team
  • Review work at all stages to ensure accuracy
  • Identify and help to investigate issues
  • Maintain accurate records of all activities
  • Help with projects for other teams as needed

Qualifications:

  • High school diploma or GED
  • Familiarity with sports and/or gaming cards a strong plus
  • Solid computer skills
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $9.25-$12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

Order Fulfillment Team Member

This full-time position will provide warehouse support, assisting with all shipping activities in a safe, accurate and dependable manner.  Ideal candidates will have high attention to detail and dexterity to work quickly using both hands processing small, valuable items.

Responsibilities include:

  • Retrieve and process warehouse orders through a computerized system
  • Provide fast and accurate retrieval and processing of outgoing orders
  • Demonstrates delicate manual dexterity, handling small, fragile inventory with great precision and care over extended periods of time and at a swift pace
  • Report errors and missing inventory to shipping lead
  • Interpret and prepare invoices
  • Participate in the inspection and physical count of incoming and outgoing materials
  • Verify goods received against purchase orders or invoices
  • Maintain inventory, and handle items with care
  • Assist leads and managers in all organization projects

Desired Qualifications:

  • High School diploma, GED or equivalent training and experience
  • Familiar with sports cards, gaming cards, or collectible items preferred
  • Ability to multitask and excellent hand dexterity
  • Strong sense of urgency
  • Strong attention to detail
  • Strong interpersonal & communication skills
  • Positive work attitude and strong team player
  • Basic mathematical skills

Salary & Benefits:
Starting salary ranges from $9.25-$12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.