COMC @ The Upper Deck 2019 Certified Diamond Dealer Conference

Hello, COMC Nation!

The first destination in our itinerary for 2019 will be Los Angeles, California for the Upper Deck 2019 Certified Diamond Dealer Conference at the Westin Bonaventure Hotel. If you own a hobby shop and are an Upper Deck Certified Diamond Dealer then be sure to join us January 8th-10th for what is sure to be another great Conference hosted by Upper Deck!

COMC will be in attendance with our own booth set up for the duration of the conference. We will be available to meet with hobby shop owners to discuss how COMC can help their shops become more successful. We’ll also be available to help shop owners set up and manage their accounts, offer demonstrations of our service, and answer any and all questions they may have about our service.

If you will be in attendance at the event and would like to drop off consignment submissions, we will be accepting submissions at our booth throughout the conference. We look forward to seeing you there!

Commission Structure Changes – Cashing Out, Blowout Gift Card Rates, & Legacy Store Credit Update

Hello COMC Nation!

We hope that you had a fantastic Holiday Bonus Sale! Now that 2019 is here we want to tell you about some changes that have gone into effect today on COMC. Some of these changes were already covered in our previous announcement regarding changes coming in 2019.

Cashing Out COMC Credit for Paypal/Check:

Our 20% Cash-Out Fee has been replaced with a 10% Cash-Out Fee and a 5% Transaction Fee. The specific details of this change can be found in-depth in our earlier blog post.

Cashing Out COMC Credit for Blowout Cards Gift Cards:

Our rates for redeeming COMC Store Credit for a Blowout Cards Gift Cards have changed as well. Out with the old, and in with the new:

Legacy COMC Credit Explained

To qualify for cash outs under our new commission structure, COMC credit must either be earned after January 1st, 2019. Store credit earned prior to this date is considered Legacy COMC Credit. While this credit will spend the exact same as new COMC credit earned in 2019 and beyond, the key difference between Legacy COMC Credit and new COMC Credit earned after January 1st is that it Legacy COMC Credit cannot be cashed out until it has been converted to new COMC Credit via the Request Refund page.

When Legacy COMC Credit is converted to New COMC Credit, a 5% conversion fee is assessed, and the credit is now eligible to be cashed out under the new commission structure. Alternatively, if you have Legacy COMC Credit in your account, you can simply choose to wait until January 1st, 2020 when the concept of Legacy COMC Credit is retired, and any existing Legacy COMC Credit still in your account will be automatically converted to new credit without the 5% conversion fee.

Legacy COMC Credit only needs to be converted to New COMC Credit if you wish to cash out. Otherwise, it spends exactly the same as credit earned after January 1st on COMC. When you use COMC Credit to consign items, make offers, buy items, request a shipment, or pay for any other COMC services, we will use up your Legacy COMC Credit first. When you Cash-Out COMC Credit, we will use the new COMC Credit first.  We will always use the credit that is most advantageous for you.

Regardless of how you use your Legacy Store Credit, you will ultimately be better off than before with our previous 20% cash-out fee. If you wish to maximize your cash out earnings, the best option would be to wait until January 1st, 2020, when all COMC credit, regardless of when it was earned, is eligible for the new commission structure. Waiting until this date to cash out Legacy COMC Credit will allow you to circumvent the 5% conversion fee, putting that savings directly into your pocket.

If you still have questions, our Customer Service Team is here to help! Simply send an email to staff@comc.com and our team will get back with you shortly. Happy New Year and here’s looking forward to a great year of collecting!

COMC Bulk Price Editor Available for Download

The much requested COMC Bulk Price Editor is now available for our sellers to utilize! You can download it from here:

https://www.comc.com/BulkPriceEditor/BulkPriceEditor.accde

You will need Microsoft Access 2010 or later to run it. If you don’t have Microsoft Access, you can get the free Microsoft Office 365 Access Runtime. You must use the 32-bit version.

You will see a message like this the first time you open the Bulk Price Editor.

Click open on this prompt.

After opening it, there will be a new shortcut on your desktop.

We will have a full walkthrough and tutorial for using the Bulk Price Editor published to the COMC Blog later this week.

In the meantime, if you follow the prompts, or have used it in the past, you are free to began using it to reprice your inventory. Enjoy.

The COMC Holiday Bonus Sale is Coming! (Dec 25th-31st)

Browse On-Sale Cards Now!

‘Yule’ love this! The COMC Holiday Bonus Sale is coming! We know that the Holiday season is the busiest time of the year, but we want you to join us from December 25th through 31st as we end 2018 in spectacular style! Millions of items from all of your favorite teams, players and sets will be marked down throughout our week-long sale. Now is the perfect time to treat yourself to the cards that you’ve wanted all year long!

It wouldn’t be a bonus sale without a bonus, now would it? ‘Tis the season for giving, so we’re giving you a 5% bonus on Store Credit purchases December 25-31! Simply deposit at least $100 of Store Credit throughout the duration of the Holiday Bonus Sale to qualify!

Purchase $100 in Store Credit – Receive $105 in your account!
Purchase $250 in
Store Credit – Receive $262.50 in your account!
Purchase $1000 in
Store Credit – Receive $1050 in your account!

COMC Members who make qualifying Store Credit purchases at any point throughout the sale will receive this bonus. Credit purchased must be spent on COMC.com. Bonus credit will be removed from accounts if you request a refund on any Store Credit purchased during the promotion.

With the giving spirit still in mind, we’re giving our sellers the opportunity to run a Sales Promotion throughout the Holiday Bonus Sale by waiving our usual $3/day promotion set-up fee. To get started, simply head on over to the Promotions Page and set up your Sales Promotion now! We want you to end 2018 with a bang, so be sure to offer buyers the best prices they’ve seen all year, so that they can enter 2019 with new additions to their collection!

One of the biggest advantages of shopping with COMC Credit using your COMC account is that you can INSTANTLY purchase items when you find them and ship everything all together at any time in the future! When you buy items with COMC Credit using your COMC account, they stay safe and secure in our warehouses until you’re ready to request shipment of them. You can buy items throughout the Holiday Bonus Sale and request a shipment for your items next week, next year (so, next week…), or even in 2020 and beyond! You pay shipping just once, regardless of how many items you buy.

Maybe you found an amazing deal on an item throughout the Holiday Bonus Sale, but you had a change of heart or don’t collect that particular player. Why not flip it for profit!? With a COMC account, you can purchase an item on sale and instantly give it a new asking price. When that item sells you receive COMC credit, without ever taking possession of the card! It’s that easy!

If you’re not already a COMC member, register your free account today! In addition to up to 15% off on ALL orders, COMC members also have exclusive access to additional shipping options, services, and features! All of this and more, but only if you have a COMC account!

Update: Canada Post Potential Work Disruption & Delays through January 2019

Following five weeks of rotating strikes, Back-to-Work Legislation for Canadian Post employees to return to work has been passed by the Canadian Government effective on November 27th. The Canadian Union of Postal Workers (CUPW) have been on rotating strikes since October 22nd, and may continue to the fight the legislation that was recently passed.

Impact on our Canadian Customers:

The rotating legal strikes have created a severe backlog of mail and parcels, which is expected to grow even larger due to the increased volume of eCommerce over the Black Friday and Cyber Monday period. Delivery delays are expected to continue for the foreseeable future through the Holiday season and into January 2019.

While Canada Post is operational and working diligently to minimize service impacts, mail and parcels will be handled on a first-in, first-out basis. Even after striking stops and Canada Post stabilizes, mail and parcels recently shipped will still be subject to the same lengthy delays as mail and parcels shipped during the rotating strike period.

Because these delays will vary in length, COMC is unable to provide an accurate timeline for when orders placed to Canada may be delivered once they enter the Canada Post mail system. If these delays create a delivery inconvenience, we recommend taking advantage of COMC’s Buy Now, Ship Later functionality. With this feature, customers are able to purchase items, or transfer them from Upper Deck’s ePack Service, and request shipment at a later date once postal delays have been resolved.

If you do not yet have a COMC account, sign up for free here.

In the meantime, we encourage you to visit www.canadapost.ca/update to read about the latest developments and sign up for email updates.

If you have any questions, we’re here to help! Contact our Customer Service at staff@comc.com or 1-800-517-3540.

Thanks,

– The COMC Team

 

Previous Update from September 19th, 2018:

As you are likely aware, Canada Post services may experience a disruption as early as September 26 amid negotiations with the Canadian Union of Postal Workers. In the event of a work disruption, COMC and Upper Deck e-Pack shipments to Canada will experience delays. Shipments will be held at our Burnaby, BC office and will be promptly shipped when work resumes.

Orders already in the Canada Post system during a work disruption will remain in their system until Canada Post resumes operations. Please anticipate delays in delivery times for these orders. Should the work disruption occur, we strongly recommend our Canadian customers take advantage of COMC’s unique service which allows customers with a COMC account to buy over time and ship everything together in a single shipment when Canada Post resumes operations.

Canadian sellers: You can either drop your consignment submissions off at COMC Canada in Burnaby, BC or use alternative carriers such as UPS, FedEx, and Canpar. There will be no service delays for cards stored remotely in Canada purchased by non-Canadian residents

Get Ready to Save! The COMC Black Friday – Cyber Monday Sales Event is Coming!

 

blog email banner 3 - Shop Now

*** BLACK FRIDAY / CYBER MONDAY DEALS ARE NOW LIVE ****

Black Friday Kickoff Sale – November 23rd
Black Friday Weekend Sale – November 24th & 25th
Cyber Monday Last-Chance Sale – November 26th

Get ready to finish building your sets, add those missing pieces to your player collections, and find incredible savings over our four-day annual COMC Black Friday – Cyber Monday Sales Event! The sale kicks off this Friday (November 23rd) and the savings don’t end until the final minutes of Cyber Monday (Nov 26th).
We want to help you get the cards that you want at the prices that you want to pay! Our sellers will be cutting prices on items from your favorite teams, players, and sets all across the COMC Marketplace! Not only do we want you to find good deals, we also want to help you on the cost of shipping. With that being said….

Free Shipping All Weekend Long!

All orders of 25 or more items placed on COMC from November 23rd through 26th will be eligible to receive free shipping. Orders can be placed from a COMC shopping cart or from your COMC account. Orders that qualify for our Free Black Friday shipping promotion will ship on or before December 17th.
If using your COMC account, items must be purchased in Simplified Shipping Mode to qualify. All non-qualifying shipments of 25 cards or more will still receive free shipping, but will also incur regular per-item S&H fees (i.e. items purchased in Advanced Reseller Mode, transferred from ePack, or items consigned and being returned to the seller). Orders shipped to Canada will still be subject to the delivered duties paid fee.

The Advantages of Using Your COMC Account!

There are many advantages to using your COMC account, but perhaps the biggest advantage for COMC members during Black Friday is our buy now – ship later functionality. While you’re shopping on COMC, items in your shopping cart are not reserved, and can be purchased by other shoppers before you complete the checkout process for your order. Using your COMC account to instantly purchase items with store credit will prevent other shoppers from snagging those too-good-to-be-true deals before you can.
By using your COMC account and purchasing items using COMC Credit, you get to decide when you want your items shipped to you! This key feature is also perfect for pooling items together until you have enough items to qualify for our free shipping promotion!
With COMC Credit, you can buy a few items on Friday, a few more on Saturday and Sunday, and come back on Monday to scoop up a ton of last-minute deals. All of those items will stay safe within your COMC account until you’re ready to place a shipment request for them. You can place a shipment request for those items the next day, the next month, or even the next year! As long as you own them, and they’re in your COMC account, they’ll stay safe in our warehouse until you’re ready to take possession of them via a shipment request.
Don’t have a COMC account? Click Here to check out why you should have one and then create an account. It only takes a minute!

Three Free Sales Promotions for COMC Sellers!

Once again we’re giving COMC sellers not one, not two, but THREE free sales promotions to run throughout the Black Friday – Cyber Monday Sales Event. Starting with Black Friday (Nov 23rd), sellers will also be able to run sales throughout Black Friday Weekend (Nov 24th & 25th), and finally offer buyers one final chance to save during Cyber Monday (Nov 26th).
If you’re a COMC Seller and you haven’t already done so, you still have time to set up your FREE Sale Promotions now!

Exclusive Social Media Giveaways!

The best way to stay informed and up-to-date on COMC news and happening is by following our blog and social media pages! Throughout Black Friday and Cyber Monday we’ll be offering our social media media followers a chance to win one of FOUR contests for some very cool cards & prizes. You’re not going to want to miss these giveaways! The only way to get involved in the action is to follow all three of our accounts above!

Need Help? We’re Here For You! 

Any questions? Our friendly Customer Service Team is always ready to help out! In order for us to most efficiently and effectively handle the increased volume of requests over the Black Friday weekend, please send an email to staff@comc.com and allow for up to 48 hours for response. Please note that our offices will be closed on November 22nd in observation of the Thanksgiving Holiday. To best accommodate the increased number of customer service requests, our customer service phone lines will not be available from Thursday – Monday. Phone service will resume on Tuesday, November 27th.

Browse On-Sale & Promotions Now!!

Canada Post Potential Work Disruption

As you are likely aware, Canada Post services may experience a disruption as early as September 26 amid negotiations with the Canadian Union of Postal Workers. In the event of a work disruption, COMC and Upper Deck e-Pack shipments to Canada will experience delays. Shipments will be held at our Burnaby, BC office and will be promptly shipped when work resumes.

Orders already in the Canada Post system during a work disruption will remain in their system until Canada Post resumes operations. Please anticipate delays in delivery times for these orders. Should the work disruption occur, we strongly recommend our Canadian customers take advantage of COMC’s unique service which allows customers with a COMC account to buy over time and ship everything together in a single shipment when Canada Post resumes operations.

If you do not yet have a COMC account, sign up for free here.

Canadian sellers: You can either drop your consignment submissions off at COMC Canada in Burnaby, BC or use alternative carriers such as UPS, FedEx, and Canpar. There will be no service delays for cards stored remotely in Canada purchased by non-Canadian residents.

In the meantime, we encourage you to visit www.canadapost.ca/update to read about the latest developments and sign up for email updates.

If you have any questions, we’re here to help! Contact our Customer Service at staff@comc.com or 1-800-517-3540.

Thanks,

The COMC Team