LAST UPDATED March 31, 2020
This page is monitored and updated to provide real-time information regarding the status of our services affected by our precautions taken in accordance with the WHO, CDC, and WA State guidance, as well as potential staffing limitations due to the global pandemic, COVID-19.
COMC operations have been adjusted to maintain limited staffing in compliance with the state-issued Stay at Home Order starting 3/25 for the next two weeks. Expect delays and refer to this page for status updates and changes. All digital purchases and sales through the COMC Marketplace and in your COMC account will continue as normal, and we will resume full processing and shipping after the Washington State Mandate is lifted.
The following service levels are currently affected:
Lead times will begin when packages are opened – expect delays of up to 2 weeks. We are prioritizing opening packages containing Elite, Auction, and 1 Week submissions.
IMPORTANT: in order for us to prioritize these time-sensitive submissions, you will need to upload your shipment tracking number for your submission here: https://www.comc.com/Manage/Submissions.
We will only be offering discounts for missed due dates for the following service levels:
- 3 Week
- Elite Services
- Vintage and Obscure Services
- Comic Book Services
We are not offering discounts for delayed processing of 12 Week or Current-Year 3 Week, or grandfathered Basic submissions.
The wonderful differentiator with COMC is you can buy now and ship later. We want to encourage our customers to take advantage of that and please ship later. Customers should expect slower shipment times on all services. During this time, we are not guaranteeing ship dates and the Shipping Bonus Credit has been suspended.
We are suspending support for in-person customer drop-offs/pick-ups.
We are suspending phone support. Please contact us via email at email@example.com. Please expect possible delays in response time.
To ensure we are able to resolve your issues as quickly as possible, please include all of the following information when available:
- Brief Description in Subject Line (Combine Shipment, Missing Cards, Return Item, etc.)
- Customer Name
- User Name
- Batch Number
- Order Number/s
- Item Number/s
- Detailed description of your request
The more detail you provide regarding how we can provide support without needing to request additional information, the quicker we will be able to resolve your issue.
We value your business and we are diligently working to complete orders as quickly as possible.
If you have changes or need assistance, please contact customer service at firstname.lastname@example.org.
Please stay safe and healthy during this critical time. Our thoughts are with the people and families who are affected by this health crisis.
- – The COMC Team