Thank you for your continued support as part of the COMC community. Not only are we excited to be entering basketball, football, and hockey season, but we are blessed to be a part of this fun and fast-moving industry. We have made some heavy investments this year as your trusted partner, so you can buy, sell, and flip cards. We focused our efforts on improving customer experience by reducing response times to customer inquiries, decreasing shipping times, and optimizing our quality assurance processes.
We are happy to share our wins! Our Rushed shipping service is now going out in under 4 days. We are making consistent progress each week to clear out the Economy shipping backlog and reduce our Economy ship times. You should expect to see Economy ship times decrease to 1 month by Black Friday.
We are providing same-day responses to customer inquiries. To continue our mission to deliver the best-in-class customer experience, we are enhancing the customer resources available in our COMC Help Center, extending our Live Chat hours, and optimizing our website.
Our focus is now on driving your sales. We launched our new Fresh Pulls discount, so you can get your in-demand items for sale cost-effectively while decreasing the turnaround time to list and sell them. In addition to this new offering, we will be promoting Elite and Auction items both directly through our COMC channels and in partnership with eBay.
With the holiday season quickly approaching, we will keep optimizing to help you find more of the cards you want while better supporting you to increase your sales and get more eyes on your cards.
We’re pleased to announce our new discounted consignment service, COMC Fresh Pulls! Effective immediately, we’re offering 50% off processing fees for all newly released trading cards consignments. From Baseball to UFC, we’re seeing more releases drop every week. Fresh Pulls offers a competitive rate for sellers to get their newest cards listed early when they are most in demand.
Receive 50% off consignments for newly released sets submitted using the Elite, Select, and Mailbox processing service levels!
Starting September 23rd, we will automatically apply a 50% discount on cards from new sets released in the last 3 months.
COMC Fresh Pulls eligibility requirements
Newly released cards can be included in Mailbox, Elite, or Select submissions.
Eligible items do not need to be separated when submitting with other cards. The discount will automatically apply for each qualifying card.
Cards must be received at COMC within 90 days of the hobby releases date to qualify for a discount.
Eligible sets will change as we see new releases in the hobby.
Regularly added continuation sets are NOT eligible for the discount (Project 70, Living Set, Topps Now, etc.)
Elite normally $2.00 – now $1.00. There are no additional fees for standard-sized graded cards.
The 50% discount applies to the per-item fee and graded, encased, and oversized fees. For example, a Select oversized would normally be $4 ($1 per item + $3 oversized fee). Now a newly released Select oversized card would be just $2.
The discount does not apply to the Mailbox package fee, toploader removal fee, or the missing/incorrect paperwork fee.
As new sets become eligible for COMC Fresh Pulls, they will be published and updated on the COMC Blog and COMC Social Media pages!
For questions regarding the eligibility of products, please email firstname.lastname@example.org. For all other inquiries, please contact our Customer Service team by emailing email@example.com or clicking the red support button on the bottom right corner of COMC.com
Follow us on social media @checkoutmycards and the COMC blog for the latest updates!
What a month of tremendous progress and growth for COMC! Last month, I reported on improvements made to our shipping services. This month, I am excited to share that we finally got through our backlog of customer service tickets and are ready to roll out some exciting new improvements. Our CS team is now equipped to provide you with same-day responses as well as offer real-time support through our live chat service.
Throughout the past year, our CS team has worked tirelessly to keep up with hundreds of new tickets daily and thousands of tickets in our backlog, all the while developing training materials and onboarding new team members. We have heard from you that responsiveness has been a significant pain point. Our continued effort and commitment to improving your customer experience is finally being realized.
With the ticket backlog behind us, we will be investing in quality improvement efforts to deliver the best-in-class customer experience. For the remainder of the year, we are focused on launching our quality assurance program in CS, specialized account management services, and delivering real-time support. In addition, we will engage more with you through customer surveys, feedback programs, and focus groups. We want to provide you with multiple channels to communicate with us about our services.
Not only have we made strides on improving your customer experience, but if you recently placed a shipment request, you likely noticed our shipping times have markedly improved. In August, we broke another record, shipping over 575K items! This is the second consecutive month we have increased our shipping output by more than 15% month over month. For the last three years, we averaged 285K cards shipped per month, while never shipping more than 360K cards in any given month. For the last four months, we averaged more than 465K cards shipped per month. We continue building our shipping team as we clear through our Economy backlog and prepare for Black Friday.
On the Listing Team side, we grew our team of Card Specialists by over 40%. This is a direct investment in increasing our listing capacity. Please stay tuned for further updates as we gear up for basketball, football, and hockey season. With all the recent developments in the Industry, Tim and I remain energized and focused on making COMC your favorite place to collect and the place you can count on to bring joy to your day.
Earlier this summer, we announced that COMC would process the 100 millionth consigned item in company history. To celebrate this achievement, our founder & CEO Tim Getsch offered to buy the card for market value plus $1,000. We’re honored to share that we reached this incredible milestone, and the COMC user who consigned Item #100,000,000 accepted Tim’s offer to buy the card!
Congrats to COMC User lukew298!
COMC Item #100,000,000 is a 2017 Topps Triple Threads Unity Jumbo Relic Auto numbered 32/75 of slugger Joey Gallo. The card was consigned through our Select processing service by COMC user lukew298. Officially added to the COMC marketplace on July 31st, 2021, the timing proved serendipitous as Joey Gallo had just been dealt to the New York Yankees!
COMC founder & CEO Tim Getsch bought the card from lukew298 for market value of $50 plus $1,000, in the form of COMC Store Credit. This card now holds a special place in Tim’s personal collection as an important piece of COMC history.
Congrats again to COMC user lukew298 on consigning the 100 millionth item! You can check out more of lukew298’s items for sale on COMC here.
Thank You For Choosing COMC!
This milestone and the overall growth of our company would not have been possible without the support and trust of our consignors, customers, and team members. Thank you for choosing COMC! We look forward to offering safe & easy trading card consignment for years to come and continuing to focus on fulfilling our mission to optimize your enjoyment of the hobby.
For the most recent progress updates regarding our shipping & fulfillment services, please see COMC president Julia Getsch’s August 2021 COMC Company Update.
I am happy to report that we made significant gains over this last month on improving our shipping experience. This progress has allowed us to prepare for our first in-person event in almost two years at the National Sports Collectors Convention and will allow us in August to begin focusing on increasing our listing capacity once again.
In July, our young fulfillment team finally hit its stride. We saw increasing numbers of items ship each week and surpassed half a million cards shipped in July! In my last update, I mentioned our goal was to get our Rushed shipping down to 5 days, and I am happy to report that we did it. We made a key organizational change that empowered the team to be more engaged, collaborative, and productive – an investment in retention. This change also better equipped our team to find and fix problems, which greatly reduced delays. July saw our millionth card pass through our new warehouse automation, which is a milestone demonstrating the scale to which we are now operating. Finally, we implemented a Shipping Dashboard to provide you real-time status on your placed orders, so you can track our progress.
In August, you should expect consistency and expediency in our Rushed and Express shipping services. You should also expect to see ship times steadily decrease for our Economy shipping service. Our goal is to get our Economy service under a month by the end of the year. Just as important, you should see fewer errors, closer in keeping with the standards we provided for over a decade as well as better accuracy in our quoted ship times.
In Q2, we shifted resources from our listing department to bolster our developing fulfillment team. This was never a long-term solution, as our listing facility is an hour’s drive from our new fulfillment facility and required a new level of investment from our staff. We were only able to accomplish what we did because of the dedication and care that our employees have for you, COMC, and the collecting experience. In August, we are investing our hiring efforts and support in our listing team, taking with us the lessons on scalability we learned in fulfillment.
We are so grateful Tim and our team were finally able to meet with so many of you in person at the National after far too long. Hearing directly from you and brainstorming together has always been an amazing catalyst for growth and change at COMC. We have greatly missed these important interactions during the pandemic and look forward to connecting with you more frequently at upcoming events. I will continue sharing our progress with you, both celebrating our accomplishments and being transparent when we fall short. This is my commitment to our community, and we appreciate your continued support.
After a year’s delay, the Tokyo Summer Olympics are well underway! Though the Olympics will be taking place in 2021, they will continue to be officially branded as the 2020 Tokyo Olympics and are scheduled to take place between July 23rdand August 8th. There’s something for every sports fan in this year’s slate of 33 Olympic sports. Karate, skateboarding, sport climbing, and surfing are all making their Olympic debut, while baseball and softball are returning to the Olympics for the first time since 2008.
COMC is your home for buying. selling, and flipping trading cards across all sports and genres, including the Olympics! Here we’re sharing some Olympic storylines and athletes that could impact the trading card market. The COMC Marketplace has trading cards in stock featuring elite Olympians, both past and present. Enjoy discovering their cards as the world watches these long-awaited Olympic Games.
Men’s Basketball: Can Team USA Bounce Back?
While Team USA has won six of the past seven Olympic gold medals, this year’s team is not a clear favorite to take home the gold amidst stronger competition from across the globe. Familiar names from the NBA are participating for their respective countries, including Luka Doncic for Slovenia, Danilo Gallinari for Italy, and Rudy Gobert for France.
Team USA is filled with fresh faces making their Olympic debuts, including Devin Booker and Jayson Tatum. One of just two returning players from the Team USA squad that won the gold in 2016 is Kevin Durant! Durant led that year’s team in scoring and averaged 34.3 points per game for the Nets in this year’s NBA playoffs. If Team USA can turn it around, KD could join Carmelo Anthony as the only American men’s basketball players to win three gold medals.
You can browse COMC’s full selection of Team USA Men’s Basketball trading cards here!
Simone Biles: Earns Team Silver Before Exiting Competition
One of the most awe-inspiring sports in the Summer Olympics is gymnastics, and Team USA fans were excitedly awaiting to watch Simone Biles compete in Tokyo. Her performance at the 2016 Rio Summer Games was legendary, as she won a total of four Olympic Gold Medals to set a new US Women’s Gymnastics record for most gold medals in a single Olympic Games. Simone Biles made the difficult decision to withdraw from the Tokyo competition citing mental health, but not before helping Team USA win the Silver Medal as a team!
Of the five sports making their Olympic debut in Tokyo, the introduction of skateboarding has been one of the most-anticipated. With Street and Park events for both Men and Women, this year’s Olympic Games are set to expose a boarder audience to the world’s top skaters and the thrill of skateboarding.
Although his Olympic debut has not gone as planned, one elite athlete who was selected for Team USA Skateboarding’s inaugural roster was Nyjah Huston. Already one of the world’s most-accomplished street skaters, Huston was featured across Topps’ 2020 Allen & Ginter releases as one of the non-baseball names on the checklist. You can shop for his trading cards here. Keep an eye out for his rare on-card framed mini autos and Ginter Chrome refractor parallels!
Olympic Baseball is Back!
MLB fans and baseball card collectors will find many familiar names competing in baseball’s return to the Olympics. Former New York Yankee Masahiro Tanaka is pitching for Japan, and long-time fans will remember he was on Japan’s roster for the 2008 Beijing Olympics when he was just 19 years old!
The six-team baseball competition features top prospects such as Shane Baz (USA) and Julio Rodriguez (Dominican Republic) playing alongside former MLB All-Stars such as Ian Kinsler (Israel) and Adrian Gonzalez (Mexico). Although baseball will not return for the 2024 Paris games, we hope Tokyo sets the stage for more Olympic baseball in future years. Shop COMC’s full baseball card selection here.
USWNT: Going for the Gold
Two summers ago in France, the U.S. Women’s National Soccer Team (USWNT) went on a remarkable run to win their second FIFA World Cup in a row. Many of the USWNT athletes who starred in the 2019 World Cup will be competing for Team USA again in the Tokyo Olympics including Megan Rapinoe, Tobin Heath, and Lindsey Horan.
Following three straight Olympic gold medals in 2004, 2008, and 2012, Team USA was eliminated in 2016’s Olympic quarterfinals by Sweden. One USWNT athlete returning for the Tokyo Olympics to help re-capture the Gold Medal is Alex Morgan, a soccer icon who was Team USA’s leading scorer during the 2012 London Olympics. Another gold medal victory would cement Morgan’s already incredible legacy! You can find Alex Morgan soccer cards on COMC here.
More Olympians’ Trading Cards, Past and Present
Looking to collect more Olympians’ trading cards? Cards from the 2021 Topps Olympic & Paralympic Team and Hopefuls release which hit shelves in July are starting to appear on COMC. Beyond cards from this year’s Olympics-focused release, COMC has other cards available for some of the top Olympians competing in Tokyo, including:
As we continue to focus on improving our shipping and customer service experience, I would like to share some important updates regarding our progress.
I previously relayed some challenges we have faced with staffing to support the hobby growth and get established in our new building. Throughout June, we continued adding more than five new team members per week to drive down our shipping times. The good news is that we reduced our Rushed Shipping turnaround by more than ten days in June. A key focus of July is to get Rushed Shipping back down to 5 days and maintain that consistently going forward.
We discovered a particular growth pain in June that impacted delivery times. Due to an error in our system related to the move, some expensive items and large orders were not appropriately prioritized and, as a result, experienced additional delays. This was exceptionally painful for us, and this system issue is now resolved. Going forward, you should experience consistent improvements in ship times, especially for our Rushed and Express services.
While experiencing delays in shipping, many of you reached out to Customer Service. Those of you who have been with us for a while know that we pride ourselves on having industry-leading customer service and have high standards for our team. We hire collectors, and there is a lengthy onboarding process and learning curve to come up to speed on our one-of-a-kind system. Over the past year, with the industry growth and our compounding shipping issues, our customer service ticket volume has skyrocketed. Here is what we have done in response:
We increased the size of our Customer Service team from 5 to 20 agents.
We built training resources so new team members are better equipped with the answers you need.
We extended CS support times to provide around-the-clock coverage.
In June, we reduced our ticket backlog from 12K to 6.5K. We are currently responding to 70% of tickets within 24 hours. As we continue working through the backlog of tickets, our CS team’s goal is to achieve a 100% response time in fewer than 24 hours by the end of July. Once we achieve this goal, we will resume offering real-time support during business hours to ensure we respond to and resolve your issues as quickly as possible. The mission of COMC has always been to “optimize enjoyment for collectors.” We are committed to improving your experience and regaining your trust. Tim and I will not stop until COMC is making you smile once again.
Update: Item #100,000,000 was added to COMC on July 31st, 2021 and the promotion detailed below has concluded. Check out which card earned this honor in our follow-up blog post COMC’s One Hundred Millionth Item Revealed!
Safe & Easy Consignment for 100 Million Items
Since we started accepting consignments in 2007, the COMC team has had the privilege of listing, storing, and selling tens of millions of trading cards on behalf of collectors around the world.
We’re extremely grateful for your continued business with COMC, and we’re excited to share that this summer we will process our 100 millionth consigned item!
A Special Offer from COMC’s Founder and CEO
To celebrate this incredible milestone, COMC founder & CEO Tim Getsch is offering to buy the consigned card assigned COMC item number #100,000,000 for $1,000 plus the card’s fair market value, all in the form of COMC Store Credit. Only items consigned through our Select processing service will be eligible for this offer.
For the full list of which types of trading cards are accepted for COMC’s consignment services head to our Supported Trading Cards page.
When you consign with COMC, our team fully prepares and lists your cards on the COMC Marketplace and eBay Store. Once sold, our team handles all of the shipping and fulfillment. To learn more about our consignment services, visit our COMC Selling page.
Once COMC Item #100 Million is processed, we’ll be sure to share which card earned this distinction! For more updates along the way, follow us on Instagram: checkoutmycards
Terms and Conditions
Item number #100,000,000 will be randomly selected from items submitted to our Select processing service. The purchase amount of the item will be determined using the current fair market value of the card plus an additional $1,000 (fair market value + $1,000). The total purchase price will be deposited to the consigner’s COMC account in the form of COMC Store Credit. If you wish to be excluded from this promotion, please write EXCLUDE ME on your Select submission paperwork. Prior to COMC Item #100,000,000 being deposited into the winning consignor’s COMC account, the winner will be contacted via email to confirm the sale of their card before COMC completes the transaction.
If you have additional questions about this promotion and our consignment services, please email firstname.lastname@example.org.
From the very beginning, I have been fortunate to be a part of COMC’s growth and continued efforts to optimize your joy in the hobby. Today, I have an important message to address many of the concerns raised over the past few months regarding our current shipping experience.
In most of our history, COMC has been known for reliable shipping and customer service. Starting with the launch of our support for eBay auctions, which carried into the global pandemic of 2020, and combined with the tremendous growth of our industry, our ship times have lagged significantly. The most critical factors impacting our ability to fulfill shipment requests have been adapting our processes to operate in the pandemic, a labor shortage as a result of the pandemic, and running out of warehouse space. We are collectors here at COMC and genuinely feel the frustration that shipping delays have caused.
For full transparency, in March 2020, we shipped over 25K packages with an average ship time of under 3 days. While our capacity has steadily increased over the months, our average ship time has gotten worse due to transitioning and onboarding at the new location. For perspective, in May 2021 we broke a COMC record by shipping over 45K packages; and while this is great news, we are working to get our shipments out in a more consistent and reliable time frame. Rest assured that we have a plan and are committed to getting there.
In the last 3 months we moved our entire packaging department to our new facility where we installed new warehouse automation, and we have improved our recruiting, onboarding, and training. COMC is focused on continued shipping improvements and we thank you for your patience and understanding as we adjust to our new location, team, and equipment.
Additionally, in response to the situation:
We are currently hiring 5-10 new team members per week with the goal of growing the company to 400 employees by the end of 2021.
Every outgoing card is now individually barcoded, which is a tangible, new improvement to ensure accuracy.
We have increased our Customer Service support with 10 new hires since February 1, 2021.
We have created several new support roles on-site dedicated to expediting orders.
COMC takes the delivery of your valued assets seriously and will continue to prioritize improvements to reduce shipping turnaround times. Company-wide, from top to bottom, our teams are working around the clock to resolve overdue orders. We truly regret any inconvenience our delays have caused you.
On a personal note, Tim Getsch (COMC CEO & Founder) and I are on the ground at our new location, working closely with the team to ensure our success. I am committing to reporting the improvements COMC is making every month as the trading card industry continues to grow and evolve. I look forward to sharing these regular updates about how COMC is providing quality and integrity in the delivery of your collectibles.