At COMC, we’re always working to make your collecting experience safer, smoother, and more efficient. As part of our ongoing efforts to enhance reliability and accuracy, we’re announcing two important policy updates: one affecting payment methods for COMC Store Credit purchases and another refining our due-date guarantees for non-catalog listings. 

1. Ending Support for Store Credit Purchases by Mail

To better protect our customers and streamline our payment process, we will no longer accept mailed payments for COMC Store Credit after January 9, 2026. 

Why We’re Making This Change 

Processing personal checks, money orders, and cash sent by mail requires significant manual effort and often delays the availability of funds. There’s also an increased risk of mail delays or other delivery issues. By discontinuing these methods, we can focus on faster, more secure, and more reliable online payment options. 

Easier, Faster Ways to Add Store Credit 

You can continue to purchase COMC Store Credit quickly and securely using these methods: 

• Credit or debit card 

• PayPal 

These payment methods ensure that your Store Credit is added to your account almost instantly—no waiting for mail delivery or funds to clear. 

We appreciate your cooperation and understanding as we streamline this part of our operations. This change helps us reduce administrative costs and ensures we can continue delivering the efficient, high-quality service you expect from COMC. 

If you have any questions about this change or need assistance setting up an alternate payment method, please send us a message to our Customer Support team.

2. Update to Our Due-Date Guarantee Policy for Non-Catalog Listings 

Effective today, November 10, 2025, we are updating our due-date guarantees to improve accuracy and efficiency in our cataloging process. 

What’s Changing 

We will no longer guarantee due dates for certain items that require research-heavy catalog work: 

• Modern items: If the set is not in the COMC catalog at the time your consignment arrives and the item is more than two years old, we cannot guarantee a due date. 

• Vintage items: If the specific listing is not in the COMC catalog at the time your consignment arrives, we cannot guarantee a due date—regardless of whether the set is known. 

Why We’re Making This Change 

Some items—especially vintage or non-English releases—require extensive research to accurately identify the exact release and checklist. By removing due-date guarantees for these rare cases, our Identification & Catalog team can plan research work more strategically. This improves accuracy and helps keep turnaround times reliable and consistent for the vast majority of submissions. 

Our intention is still to identify these cards in a timely manner, but this change gives us more flexibility in how we schedule and prioritize research across orders. It also helps us keep our ingestion services efficient and cost-effective for everyone. 

As always, Elite and Select submissions will continue to receive the highest prioritization even for obscure or hard-to-identify items, so customers can enjoy the fastest and most predictable turnaround times possible. 

Thank You for Your Support 

We appreciate your understanding as we refine our processes to serve you better. These updates will help us deliver a faster, more secure, and more accurate experience for all collectors. 

If you have any questions about these policy changes, we’re here for you. You can send us a message, our team is always happy to help.