COMC – How We Process Cards

 

In our last video, I spoke with Tim and Geoff about our record-setting Black Friday and our shipping department. Now in this video, I sit down with Jim, our processing manager, to share information about how we process the cards we receive. Please join us in this conversation about condition notes, declined cards, handling procedures, and what we can all do to have the best COMC experience!

 

 

COMC Black Friday Results

Hello COMC Nation, it’s Nathan with COMC.

Black Friday was an enormous success! We beat last year’s record by 23 percent. Over the one week surrounding this promotion, we had a spike of five times the number of items requested for shipment. Please join Tim, Geoff, and me as we discuss what made this years sales so special.

And, as a returning addition, the blooper reel!

COMC Holiday Update

Happy Holidays COMC Nation! With the end of the year in site, we wanted to make three quick announcements.

Holiday Hours

Customer service will close on Thursday, December 24th at 4:00 pm PT and will reopen on Monday, December 28th as normal.

Holiday Shipping

USPS estimates more than 15 billion letters and packages will be delivered this holiday. While our Priority and Express orders will be packaged within one business day, we are at the mercy of USPS for delivery. To ensure timely delivery of orders by December 25th, with the deadlines posted by USPS:

  • Priority orders need to be placed by Thursday, December 17th at 11:59 PM PT
  • Express orders need to be placed by Monday, December 21st at 11:59 PM PT

Special Video Released Tomorrow

On 12/17, we will be releasing a new video, so come back tomorrow to see what we have to share!

 

COMC Winter Announcement 2015

Ever get some news that was so good you wanted to shout it from the rooftops? Then you know the mood we’re in at COMC. However, since our roof is likely far from yours, instead we made a video to talk about some of the things that we’ve been working on, and to address the status of our lawsuit.

And, as a bonus treat, the blooper reel!

Meet the COMC Crew at the National Show in Cleveland

Hello COMC Nation! We don’t know about you, but we’re getting pretty excited about the upcoming National Sports Collectors Convention in Cleveland. We’re getting everything ready for this trip and we’re looking forward to meeting and talking to as many people as we can. Just to let you know, we’re going to be at Booth #459 in the “Corporate Area”, so be sure to drop by and say hello.

In years past, Tim’s made the time to sit down and speak to people, one-on-one. We wanted to let you know that if you wish to schedule a meeting with our fearless leader, please send an email to timewithtim@comc.com.

When can we pencil you in? Let us know!

When can we pencil you in? Let us know!

We’ll be scheduling meetings at the top of each hour, except noon (we love talking to folks, but lunch is nice, too) on Thursday, Friday, and Saturday. Meetings will be slated for approximately 30 minutes, give or take depending on the topics.

If you want to talk about COMC, the hobby in general, or anything else that’s on your mind, please send us an email with the topics you wish to discuss, and 2-3 possible meeting times that work best for you.  We ask that you have your requests in no later than Thursday, July 24th – after that we’ll get back to you with your scheduled “Time with Tim”.

And, as always, stayed tuned for the latest news and developments at our FacebookTwitter, and Google+ pages.

Did someone say “Championship Parade”?

Hello COMC Nation – In his bid for the title of “Best Boss Ever”, Tim has made the announcement that any COMC employees who want to attend the Seattle Seahawks Championship parade would be able to do so – and, he’s even supplying bus passes for everyone, to help them get downtown. How cool is that?

Someone order this mug for Tim...stat! (Wait, does he even drink coffee?)

Someone order this mug for Tim…stat! (Wait, does he even drink coffee?)

With that in mind, we’re going to be a little short-staffed around the office on Wednesday. Our shipping crew is pushing to get more orders out Tuesday, and will be in early Wednesday (before the parade) to make sure we don’t fall behind in getting your orders out.

Also, Moe (Go 49ers!) will be running solo in the Customer Service department, as Norbert and Greg are heading downtown later tonight to secure their positions along the parade route. We wish them well, and hope they don’t freeze to the pavement overnight…in the meantime, any replies to your questions or concerns on Wednesday may be a little slower than usual.

Operations will return to normal at COMC on Thursday. However, our staff may never be the same.

Mark Anderson joins COMC

We have a very important announcement today.  The renowned Mark Anderson is joining the COMC team in the newly created position of Seller Advocate!  This is big news for COMC, and the timing couldn’t be better with our upcoming launch of The Vault, our new service for high end items.  There are many reasons why you should be thrilled we now have Mark on our roster.

For the past 12 years, Mark has been the Director of Grading for Beckett Grading Service (BGS), a service well-trusted to handle high end items.  He is a leading authority on card authenticity and grading, and had a significant role in building BGS’s positive reputation for processing, assessing, and caring for high end collectibles.

Having spent over 15 years with Beckett, Mark is well-established within the sports card community. We look forward to his assistance in strengthening our connections and building partnerships within our industry.

Mark also has a strong background as a card, comic, and coin dealer.  We are thrilled to have someone of his caliber help us take these offerings to the next level.

With the launch of The Vault, COMC is stepping up its game.  Whereas, previously we’ve been the niche for buying and selling $1-$100 cards.  As we progress to handling more $1,000 cards, and even $10,000 cards, the game changes.  Mark is another strategic piece in ensuring we hit this one out of the park.

Purposefully, Mark is in the position of Seller Advocate.  He loves our service and has been using us for years. Having been a seller – both on and off COMC – Mark knows the in-and-outs of selling, and will provide another high-level viewpoint on how to best understand and meet the needs of our sellers.  His explicit job will be to help facilitate and implement new opportunities on behalf of our sellers.  In this role, he will be in close contact with you.  Feel free to reach out to him and welcome him to the team at manderson@comc.com.

Even from our early beginnings, when Check Out My Cards was run from our garage, there has always been a drive to bring together the latest technologies and the best people in a mix that would support and revolutionize the sports card industry.  We’ve worked hard to be the safe and easy way to buy and sell collectibles, through our unique and fun online consignment model.  Today, we’ve taken a big step to further establish this reputation.

Mark will be at The National Sports Collectors Convention with us in Chicago and is looking forward to meeting you on our behalf.  Please stop by and say hi.

Live Q & A  with Tim and Mark

On Saturday, August 3rd, from 3 – 4 p.m. CST, during The National, we will be having a live Q & A with Tim and Mark on our Facebook page and Twitter.  Leave a question for Tim and Mark on our Facebook page during that time, or send us a question on Twitter with the hashtag #comcmark, and Tim and Mark will respond and interact with you.

As always, we ask that you stay tuned to our blog for the latest COMC news and be sure to join us on Facebook, Twitter, and Google+.