By Vanessa WilliamsSenior Vice President of People & Operations Recently, we shared an update with the COMC community about the operational and customer service improvements already in motion. In that message, we tried to be clear and direct about where we have fallen short, especially around fulfillment timelines and response times, and we committed to …
Continue reading Our Next Steps to Improve Operations and Your COMC Experience
By Vanessa Williams Senior Vice President of People & Operations At COMC, we are committed to serving our community of collectors with reliability, transparency, and care. Recently, we have not met that standard as consistently as we should have, and I want to acknowledge that. Many of you have experienced frustration with fulfillment timelines and customer service responsiveness. …
We have an important update to share with users of the COMC Mailbox service. As part of a long-term effort to improve how quickly and efficiently cards move through COMC, the destination address for COMC Mailbox submissions has changed. Cards that were previously sent to our Redmond, WA location should now be sent to our Algona, WA facility. The …
Continue reading January 2026 COMC Mailbox Destination Address Update
At COMC, we’re always working to make your collecting experience safer, smoother, and more efficient. As part of our ongoing efforts to enhance reliability and accuracy, we’re announcing two important policy updates: one affecting payment methods for COMC Store Credit purchases and another refining our due-date guarantees for non-catalog listings. 1. Ending Support for Store …
Continue reading COMC Policy Updates Effective November 2025 (Payments and Non-Catalog Listings)
We’re excited to share an important operational update that will make submitting cards to COMC even smoother and faster. As part of our ongoing efforts to streamline and keep our services fast and affordable, we are changing the destination address for all card submissions from our office in Redmond, WA to our warehouse in Algona, …
Continue reading November 2025 Submission Destination Address Update
We’re making updates to COMC’s service levels and auction options starting today, October 1. These changes are designed to give you clearer choices, faster ways to sell, and more competitive payouts when it comes to your cards. If you created a submission before today, don’t worry — your order will continue under the service levels you selected at that time. As of today October 1st, …
Continue reading Ingestion Service Level Update: October 1, 2025
With our updated service levels, you now have clearer options to match how you collect and sell. Here’s how to decide which service fits best. Elite Turnaround: 2 weeks Fee: $2.00 (raw), $2.50 (graded) or $5.00 (odd-sized) Why it fits: Your cards are $100+ and you want speed. Maybe it’s a rookie who just broke out or a card tied to an upcoming event. …
Continue reading October 2025 Ingestion Services Update: Comparing COMC Service Levels
COMC experienced a technical outage on Tuesday morning between 3:30 am to 6:30 am PST. Our website and mobile applications were unavailable during this period. We have corrected the issue and apologize for any inconvenience caused by this temporary issue.
This week, due to the rising cost of shipping and supplies, COMC adjusted some of its shipping fees. Along the same lines, for the first time in 5 years, COMC will be increasing certain auction-related fees. Effective today (May 29): For 7-day Auctions, the fee will increase from 3.5% to 5%, with a minimum of …
April was a fantastic month for sellers on COMC.com & COMC’s eBay storefront. More than 1.2 million cards were sold across these two platforms. Even with COMC growing and business booming for our sellers, we aren’t immune to the rising costs of shipping and supplies that you’ve been hearing about each night on the news. …
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