Happy Holidays! Reduced Customer Service on December 25th and January 1st

Happy Holidays COMC Nation!

He’s making a list
He’s shaking off the catcher twice
Gonna strike you out with a curve ball that’s really pretty nice!

As 2018 comes to a close, all of us here at COMC just want to take a moment to wish you, your loved ones, and collectors all around the world a wonderful Holiday Season and a very Happy New Year!

In observance of the Holiday Season, we will have limited customer service support. On December 25th and January 1st, phone support will not be available, but our Customer Service Team will still be available via email. If you have any questions or need assistance, simply send an email to staff@comc.com and one of our friendly customer service agents will be glad to help!

We are very excited for all the new changes that we have planned in 2019. We fully intend to continue to serve all of your collecting needs like no one else can.

Update: Canada Post Potential Work Disruption & Delays through January 2019

Following five weeks of rotating strikes, Back-to-Work Legislation for Canadian Post employees to return to work has been passed by the Canadian Government effective on November 27th. The Canadian Union of Postal Workers (CUPW) have been on rotating strikes since October 22nd, and may continue to the fight the legislation that was recently passed.

Impact on our Canadian Customers:

The rotating legal strikes have created a severe backlog of mail and parcels, which is expected to grow even larger due to the increased volume of eCommerce over the Black Friday and Cyber Monday period. Delivery delays are expected to continue for the foreseeable future through the Holiday season and into January 2019.

While Canada Post is operational and working diligently to minimize service impacts, mail and parcels will be handled on a first-in, first-out basis. Even after striking stops and Canada Post stabilizes, mail and parcels recently shipped will still be subject to the same lengthy delays as mail and parcels shipped during the rotating strike period.

Because these delays will vary in length, COMC is unable to provide an accurate timeline for when orders placed to Canada may be delivered once they enter the Canada Post mail system. If these delays create a delivery inconvenience, we recommend taking advantage of COMC’s Buy Now, Ship Later functionality. With this feature, customers are able to purchase items, or transfer them from Upper Deck’s ePack Service, and request shipment at a later date once postal delays have been resolved.

If you do not yet have a COMC account, sign up for free here.

In the meantime, we encourage you to visit www.canadapost.ca/update to read about the latest developments and sign up for email updates.

If you have any questions, we’re here to help! Contact our Customer Service at staff@comc.com or 1-800-517-3540.

Thanks,

– The COMC Team

 

Previous Update from September 19th, 2018:

As you are likely aware, Canada Post services may experience a disruption as early as September 26 amid negotiations with the Canadian Union of Postal Workers. In the event of a work disruption, COMC and Upper Deck e-Pack shipments to Canada will experience delays. Shipments will be held at our Burnaby, BC office and will be promptly shipped when work resumes.

Orders already in the Canada Post system during a work disruption will remain in their system until Canada Post resumes operations. Please anticipate delays in delivery times for these orders. Should the work disruption occur, we strongly recommend our Canadian customers take advantage of COMC’s unique service which allows customers with a COMC account to buy over time and ship everything together in a single shipment when Canada Post resumes operations.

Canadian sellers: You can either drop your consignment submissions off at COMC Canada in Burnaby, BC or use alternative carriers such as UPS, FedEx, and Canpar. There will be no service delays for cards stored remotely in Canada purchased by non-Canadian residents

COMC on the Road: 2018 Legends Weekend Recap & Dice Game Winners

COMC’s very own “Viscious” Verne Siebert (Google him!) and Barry Mah  working the booth.

We had a fantastic time last weekend at the 2018 Legends Weekend 1st annual Western Canada Hockey Expo at the Langley Event Centre! Thanks to all who stopped by our booth to chat, play our dice game, or drop off consignment submissions. And thank you very much to Bossa Productions for bringing this show back! Here’s hoping for many more great years to come!

2018 Legends Weekend 1st Annual Hockey Expo Dice Game Results:

(Roll a 3, 4, or 5) – 2017-18 Upper Deck #247 Brock Boeser RC – nucksfan167
(Roll a 6 or 7) – 2016-17 Upper Deck #201 Nico Hischier RC – MikeDempsey
(Roll a 8) – 2013-14 National Treasures #110 Joe Cannata Autographed RC #55/99 – trex604
(Roll a 9) – 2015-16 MVP #280 Nikolay Goldobin RC – ezccollectables
(Roll a 10) – 2017 Upper Deck National Convention Prominent Cuts VIP #VIP-2 Connor McDavid – sandbagger 
(Roll an 11) – 2015-16 Trilogy Rookie Premieres #160 Nikolay Goldobin Level 2 Auto #417/499 – Aldamji007
(Roll a 12) – 2015-16 MVP #281 Jake Virtanen RC – sgillis
(Roll a 13) – 2016-17 MVP Rinkleaders Achievement #RL-0 Wayne Gretzky – CanucksFan58
(Roll a 14 or 15) – 2017-18 Upper Deck A Piece of History #PC-HS Henrik Sedin – micerule934
(Roll a 16, 17, or 18) – 2015-16 The Cup Gold Spectrum Foil Autograph #183 Jake Virtanen #32/36 – scottym912

To claim your prize, you must contact staff@comc.com with your name and username before January 18, 2019 @ 23:59:59 PST.

 

Get Ready to Save! The COMC Black Friday – Cyber Monday Sales Event is Coming!

 

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*** BLACK FRIDAY / CYBER MONDAY DEALS ARE NOW LIVE ****

Black Friday Kickoff Sale – November 23rd
Black Friday Weekend Sale – November 24th & 25th
Cyber Monday Last-Chance Sale – November 26th

Get ready to finish building your sets, add those missing pieces to your player collections, and find incredible savings over our four-day annual COMC Black Friday – Cyber Monday Sales Event! The sale kicks off this Friday (November 23rd) and the savings don’t end until the final minutes of Cyber Monday (Nov 26th).
We want to help you get the cards that you want at the prices that you want to pay! Our sellers will be cutting prices on items from your favorite teams, players, and sets all across the COMC Marketplace! Not only do we want you to find good deals, we also want to help you on the cost of shipping. With that being said….

Free Shipping All Weekend Long!

All orders of 25 or more items placed on COMC from November 23rd through 26th will be eligible to receive free shipping. Orders can be placed from a COMC shopping cart or from your COMC account. Orders that qualify for our Free Black Friday shipping promotion will ship on or before December 17th.
If using your COMC account, items must be purchased in Simplified Shipping Mode to qualify. All non-qualifying shipments of 25 cards or more will still receive free shipping, but will also incur regular per-item S&H fees (i.e. items purchased in Advanced Reseller Mode, transferred from ePack, or items consigned and being returned to the seller). Orders shipped to Canada will still be subject to the delivered duties paid fee.

The Advantages of Using Your COMC Account!

There are many advantages to using your COMC account, but perhaps the biggest advantage for COMC members during Black Friday is our buy now – ship later functionality. While you’re shopping on COMC, items in your shopping cart are not reserved, and can be purchased by other shoppers before you complete the checkout process for your order. Using your COMC account to instantly purchase items with store credit will prevent other shoppers from snagging those too-good-to-be-true deals before you can.
By using your COMC account and purchasing items using COMC Credit, you get to decide when you want your items shipped to you! This key feature is also perfect for pooling items together until you have enough items to qualify for our free shipping promotion!
With COMC Credit, you can buy a few items on Friday, a few more on Saturday and Sunday, and come back on Monday to scoop up a ton of last-minute deals. All of those items will stay safe within your COMC account until you’re ready to place a shipment request for them. You can place a shipment request for those items the next day, the next month, or even the next year! As long as you own them, and they’re in your COMC account, they’ll stay safe in our warehouse until you’re ready to take possession of them via a shipment request.
Don’t have a COMC account? Click Here to check out why you should have one and then create an account. It only takes a minute!

Three Free Sales Promotions for COMC Sellers!

Once again we’re giving COMC sellers not one, not two, but THREE free sales promotions to run throughout the Black Friday – Cyber Monday Sales Event. Starting with Black Friday (Nov 23rd), sellers will also be able to run sales throughout Black Friday Weekend (Nov 24th & 25th), and finally offer buyers one final chance to save during Cyber Monday (Nov 26th).
If you’re a COMC Seller and you haven’t already done so, you still have time to set up your FREE Sale Promotions now!

Exclusive Social Media Giveaways!

The best way to stay informed and up-to-date on COMC news and happening is by following our blog and social media pages! Throughout Black Friday and Cyber Monday we’ll be offering our social media media followers a chance to win one of FOUR contests for some very cool cards & prizes. You’re not going to want to miss these giveaways! The only way to get involved in the action is to follow all three of our accounts above!

Need Help? We’re Here For You! 

Any questions? Our friendly Customer Service Team is always ready to help out! In order for us to most efficiently and effectively handle the increased volume of requests over the Black Friday weekend, please send an email to staff@comc.com and allow for up to 48 hours for response. Please note that our offices will be closed on November 22nd in observation of the Thanksgiving Holiday. To best accommodate the increased number of customer service requests, our customer service phone lines will not be available from Thursday – Monday. Phone service will resume on Tuesday, November 27th.

Browse On-Sale & Promotions Now!!

COMC on the Road: 2018 Toronto Fall Expo Recap & Final Show of the Year Announcement

On behalf of the COMC team at the Toronto Expo (Boo-Barry, Geoff “Don’t call me Steve” Holland, and “Steven King” Hollander), we would like to thank everyone who stopped by to chat with us. Visiting the GTA twice a year, it’s beginning to feel like we’ve formed and established some really great relationships with our customers in the area. We look forward to continuing to build upon that foundation in 2019!

We would normally announce this as our final show of the year, but the COMC Canada team will be in attendance at the 2018 Legends Weekend from November 16-18 at the Langley Event Centre. There will be more giveaways and prizes to be had! We will also be accepting your consignment submissions all throughout the show. For more details visit their page at: http://www.bossashows.com/2018-legends-weekend

Without further adieu, here are the winners of the 2018 Fall Expo Spin-to-Win contest.

A-S – 2016-17 Upper Deck #468 Mitch Marner RC – kariyas_cuz
A-H – 2016-17 Upper Deck MVP #368 Auston Matthews – will411
2-S – 2015 Leaf Executive Collection Cut Signatures Walter Payton – jdawg1414
2-H – 2017-18 Upper Deck UD Game Jersey Patch #GJ- DB Dustin Byfuglien #/15- dabumko
3-S – 2016-17 Upper Deck MVP #367 Brayden Point – ZKORPYONEX
3-H – 2016-17 Upper Deck Compendium Blue #900 Auston Matthews – thishan
4-S – 2017 Upper Deck Toronto Maple Leafs Centennial Autographs #MLM-GV Garry Valk –thecampbell
4-H – 2015-16 Fleer Showcase Metal Universe Precious Metals Gems Blue #MU-12 Mikko Rantanen #/50 – knighttt
5-S – 2016-17 Upper Deck Ice Frozen Fabrics Red #ff-JQ #/20 Jonathan Quick – mbutt75
5-H – 2017-18 Upper Deck Game Dated Moments #7 Auston Matthews – 28STABWOUNDS
6-S – 2017-18 MVP Bright Futures #BF-51 Auston Matthews Achievement #BF-51 Auston Matthews Achievement – PaulGohn316
6-H – 2016-17 Upper Deck Overtime Optimum Performance #OP-20 Wayne Gretzky – Crazy8ights
7-S – 2017-18 Upper Deck Game Dated Moments #3 Nico Hischier – surferdudevw133
7-H – 2016-17 Upper Deck NHL Firsts #NF-23 Auston Matthews Achievement – Darrenwilliams
8-S – 2016-17 Upper Deck Instant Impressions #II-21 Auston Matthews Achievement – rft5480
8-H – 2017-18 Upper Deck Game Dated Moments #1 Connor McDavid – NewYork
9-S – 2017-18 Upper Deck Game Dated Moments #47 Connor McDavid – slopitchfanatic
9-H – 2013-14 Upper Deck Black Diamond Star Rubies #230 Morgan Rielly #/150 – mattg504
10-S – 2016-17 O-Pee-Chee Platinum Rainbow Color Wheel #155 William Nylander – bennett88
10-H – 2017-18 Upper Deck Game Dated Moments #32 Brock Boeser – Djssj

Don’t forget that in order to claim your prize, you must contact staff@comc.com with your name and username before January 11, 2019 @ 23:59:59 PST. Due to the Canada Post rotating strike, the prizes will not be available to process into winner’s accounts until the middle of next week at the earliest. Submissions received at the Expo are also delayed with the strike taking place in Mississauga at the time of our drop-off at Canada Post.

Coming next Monday, we’ll be announcing the details of our upcoming Black Friday – Cyber Monday Sales Event. Stay tuned!

COMC Sellers! Huge Announcement!

Thank you for helping COMC grow from being a garage startup to making a tangible impact on the trading card industry.  COMC currently ships more single trading cards than any other company on the planet, and we could not have done this without such amazing support from all our sellers, buyers, employees, vendors, and partners.  I am incredibly proud of what we have built together and feel very fortunate to be on this journey with you.

Today we are making one of our biggest announcements ever, and we don’t take this lightly.  In fact, we have been pondering and refining these changes for nearly 5 years.

If you haven’t already watched the video above, I recommend doing so before reading the rest of this post.

What enabled COMC’s success? 

Several factors have made COMC’s service so popular, but one of the most significant factors is our Buy Now – Ship Later model. This is a key reason why we are considered the best website for set builders and player collectors.

While most sites have tried offering faster and faster shipping to attract more business, this strategy has resulted in average order sizes of less than 2 cards per package.

At COMC, we have invested in a model where you can sell cards to earn COMC Credit, or you can buy more credit, and then you use that credit to make offers, instantly purchase items, and eventually request a shipment. This Buy Now – Ship Later model has resulted in an average of 40 cards per package, saving COMC members millions of dollars on shipping, and allowing COMC to dominate the low-end portion of the trading card market.

Why change? 

Many sellers have expressed they would like to use our service for more of their mid-range and high-end items in addition to all their low-end ones.  The greatest cost when selling low-end items is shipping, but as you progress to more mid-range and high-end items, commission fees gradually surpass shipping costs, and eventually commission fees become the most significant costs.

A fee structure that can support both low-end and high-end items will be a huge win for our sellers and our buyers.

What is the goal? 

We want to welcome more mid-range and high-end items onto the COMC platform while also preserving our superiority with low-end items.

What is changing? 

We are reducing the overall commissions we collect by making the following changes.

  1. Our 20% Cash-Out Fee is being replaced with a 10% Cash-Out Fee and 5% Transaction Fee.
  2. Our 20% eBay/Amazon seller’s commission is being replaced with a much smaller buyer’s premium.
  3. A small Enhanced Security Fee will be assessed to items listed for $50 or more.

Cash-Out Fee Details

On January 1st, 2019 we will reduce our Cash-Out Fee to only 10%.  This will be available for all COMC Credit that was charged the 5% Transaction Fee.  With any Legacy COMC Credit you earned before the 5% Transaction Fee, you will have these choices.

  1. Spend it on cards and services
  2. Convert some or all Legacy COMC Credit to new COMC Credit by paying a 5% Conversion Fee
  3. Wait until January 1st, 2020 when we retire the concept of Legacy COMC Credit and give 10% cash-outs to any COMC Credit

No matter which option you choose, you will be better off than you are with today’s 20% cash-out.  That said, the best option is still to simply use the Legacy COMC Credit on COMC and avoid the cash-out and conversion fees all together.  When you use COMC Credit to consign items, make offers, buy items, request a shipment, or pay for any other COMC services, we will use up your Legacy COMC Credit first.  When you Cash-Out COMC Credit, we will use the new COMC Credit first.  We will always use the credit that is most advantageous for you.

Here are some example Cash-Out scenarios.

December 31st, 2018  January 1st, 2020 
$1,000 COMC Credit $1,000 COMC Credit
– $200 20% Cash-Out Fee – $100 10% Cash-Out Fee
$800 PayPal Deposit $900 PayPal Deposit
January 1st, 2019  July 1st, 2019 
$0 New COMC Credit $600 New COMC Credit
+ $1,000 Legacy COMC Credit + $400 Legacy COMC Credit
– $50 5% Conversion Fee – $20 5% Conversion Fee
$950 New COMC Credit $980 New COMC Credit
– $95 10% Cash-Out Fee – $98 10% Cash-Out Fee
$855 PayPal Deposit $882 PayPal Deposit

We will also reduce the cost of Blowout Cards gift certificates.  These details will be provided in a follow up blog post.

Transaction Fee Details 

Starting January 1st, 2019, we will charge a 5% transaction fee on all transactions that transfer store credit in exchange for items. This fee will be collected at the time of sale and is very similar to the 3% promotion fee charged when you run a standard sale promotion today.   Consequently, we will also reduce promotion fees so it is easier for you to run promotions and drive sales.  More details on the new promotion fees will be provided in a blog post coming soon.

Traditional Order vs Buy Now – Ship Later 

We classify all eBay, Amazon, and COMC Shopping Cart purchases as Traditional Orders.  These orders require immediate shipment as part of the payment contract.  We will make several changes to streamline these Traditional Order scenarios, which are really intended for the causal buyer that just wants to quickly add a few items to their cart and check out.  For example, we have offered “free shipping” on more expensive eBay listings by embedding the cost of shipping in the eBay price.  Also, eBay and Amazon require all orders to be mailed out within 1 business day.  So, we will simplify our shipping options and standardize across eBay, Amazon, and the COMC Shopping Cart, making it seamless for casual customers to very quickly purchase a few items.

In contrast, our COMC Credit scenario enables the Buy Now – Ship Later functionality.  This is designed for more serious collectors who frequently do both buying and selling.  With COMC Credit, the buying process is clearly differentiated from the shipping process, and shipping is optional.  It is very common for people to buy items and then resell them without ever taking physical possession of the items.  It is also common for people to buy items one day and not request a shipment for weeks, months, or even years, so we will continue to offer our low-cost, slower shipping options when placing shipment requests with COMC Credit.

Improved eBay & Amazon Selling Experience (Traditional Order Premium) 

Over the past several years, we have required sellers to factor the 20% eBay/Amazon commission into their asking prices, making it more difficult for sellers to set competitive asking prices for mid-range and high-end items when opted in to sell on eBay and Amazon.  We will replace this seller’s commission with a much smaller buyer’s premium that we refer to as the Traditional Order Premium.

The Traditional Order Premium will be 10% + $5 for items with an asking price of $100+ COMC Credit and 15% for items with an asking price of less than $100 COMC Credit.  As a seller, you will no longer need to inflate your prices to cover the old 20% eBay/Amazon commission.  Instead, you will only need to factor in the 5% Transaction Fee and optional 10% Cash-Out Fee.  If you plan to buy other items with the COMC Credit you earn from selling, you can ignore the 10% Cash-Out Fee altogether.

Starting immediately after Cyber Monday, prices on COMC will reflect the Traditional Order Premium when you are not signed in.  Guest visitors to COMC can only use the COMC Shopping Cart to make purchases, and they will always be subject to the Traditional Order Premium.  As a COMC member, you will see the COMC Credit prices after signing in, and you will not be subject to the Traditional Order Premium when you use COMC Credit to make your purchases.

During December we will begin transitioning eBay and Amazon listings to reflect the Traditional Order Premium.  In the meantime, items will be listed on eBay and Amazon either because the seller opted in to covering the 20% commission or because we reflected the Traditional Order Premium in the listing’s price.  Until we update a listing, any sales form that listing will still be subject to the 20% eBay/Amazon commission.  Once a listing reflects the Traditional Order Premium, you will receive your full asking price when it sells.  After January 1st, 2019, your sales will also be subject to the 5% transaction fee.

Once all the eBay and Amazon listings have been updated, you will no longer need to opt in to selling on eBay and Amazon, and all items for sale on COMC will automatically be eligible for sale on eBay and Amazon.

Revenue from the Traditional Order Premium

The majority of the revenue we receive from the Traditional Order Premium will go towards covering eBay & Amazon fees, extra support costs and increased return rates from these platforms, PayPal and credit card fees, advertising to drive more traffic to COMC, and eventually, affiliate and referral programs (hint-hint), as well as the software development costs to build and maintain these systems. It is not easy being one of the largest sellers on both eBay and Amazon. We frequently push them to their limits.

Enhanced Security Fee Details 

We anticipate receiving a lot more high-end items as the result of these changes, and our $0.01/month Storage Fee does not sufficiently cover the expenses we incur when properly securing your $1,000 items.

On January 1st, 2019, we will introduce an Enhanced Security Fee for items with an asking price of $50 or more.  Low-end items will not be affected by this new fee.  The fee will be $0.01 per $1,000 of total asking price per day. This amounts to about $0.03 per month for a $100 item or $0.30 per month for a $1,000 item.

The fee will accrue daily but will only be charged monthly.  The first Enhanced Security Fee will be assessed on February 1st, 2019 and will be based on asking prices throughout the month of January.

This fee encourages more competitive asking prices for high-end items and should help clear out some of the inflated prices on COMC today.

We will add a filter to the Inventory Manager that makes it easy for you to find items that are subject to the Enhanced Security Fee so you can easily make price changes to minimize this fee.

Net Effect of Commission Changes 

When an eBay buyer spends $1,000 on one of your items, you will net 20% more cash.

COMC on eBay Today  COMC on eBay After Changes 
  • $1,000.00 List Price
  • $800.00 after 20% eBay Commission
  • $640.00 after 20% Cash-Out Fee
  • $1,000.00 Traditional Order Price
  • $904.54 COMC Credit Price
  • $859.31 After 5% Transaction Fee
  • $773.37 After 10% Cash-Out Fee

$773.37 is 20.8% more than $640.00.

If you want $1,000 cash in your pocket for an item that sells on eBay, you will be able to do that with 17% lower prices on eBay.

COMC on eBay Today  COMC on eBay After Changes
  • $1,562.50 List Price
  • $1,250.00 after 20% eBay Commission
  • $1,000.00 after 20% Cash-Out Fee
  • $1,291.56 Traditional Order Price
  • $1,169.60 COMC Credit Price
  • $1,111.12 After 5% Transaction Fee
  • $1,000.00 After 10% Cash-Out Fee

$1,291.56 is 17.3% less than $1,562.50.

Bulk Price Editor 

As a seller, you may want to make widespread changes to your asking prices to reflect the new fee structure.  We will release an updated version of the Bulk Price Editor to make that process easier for you.  Keep an eye out for a future blog post with more details.

Frequently Asked Questions 

If you have a question about these fee changes, please leave a comment, and we will update this post to answer as many questions as we can.

 

Thank you for joining us on this journey.  We strive to continually improve your collecting experience, and this is just one step of many to come.  Stay tuned for many feature announcements over the next few months and throughout 2019.

Tim Getsch
COMC Founder & CEO

COMC on the Haunted Road: Catch us in Ontario Next Weekend!

Happy Halloween COMC Nation!

We are coming out from the dark of night and are howling about our ominous presence at the 56th Sportcard & Memorabilia Expo . Come catch us at the show from The-Great-PumpkinNovember 9th – 11th at the International Centre (6900 Airport Road, Mississauga, Ontarioooooo!). We are located at Booth #3300 in the Corporate Area between Upper Deck and the Autograph Pavilion. COMC’s own Geoff “Howlin” and Boo-Barry will once again be in attendance to take your drop-off submissions, eat your unwanted Halloween candy, or answer your questions you may have about COMC.

Free Giveaways!

Stop by our booth each day of the Expo as there will be free treats for everyone!
– One per customer per day (while supplies last.) –

Prize Wheel!

Spin the COMC Prize Wheel to receive an entry to win one of 20 prizes that are worth screaming about.  Please note that you must have a COMC account to participate.  Limit one spellbinding spin per COMC account per show.  All participants will receive a COMC branded miniature coffin in the shape of a storage box (while supplies last).

Winners will be drawn the week of November 11th and will be splattered on our “blob”-page.

Games For The Kids!

All kids can receive a free hand stamp of our blood-red COMC shield.  In addition, young collectors accompanied by a COMC account holding “mummy” or daddy can spin-to-win instant prizes (while supplies last).  Devilish details will be announced at the show!

Drop Off Consignments Accepted!

As always, we will be accepting drop-off submissions at the Expo to help our consignors save on the legitimately frightful cost of shipping.  Prior to dropping off your submission please follow the steps below:

  1. All submissions must have complete and accurate paperwork. Please use the ’Sportscard & Memorabilia Expo drop off location’ option on step 5 of the Submission Wizard to expedite processing
  2. Ensure your submission is packed securely within a secure card box/coffin.

We are excited to see you at the most fang-tastic hockey card trade show in the world.  For more details on the Toronto Fall Expo, check out their website at: http://sportcardexpo.com

– The COMC Team