The Faces Behind COMC #2 – Getting to Know Our Order Fulfillment Team

A few weeks ago we debuted our ‘Faces Behind COMC’ blog series, which offers a detailed and personal look at the individuals at COMC who are tasked with the day-to-day responsibilities of ensuring the satisfaction of every single COMC customer. The response that the first installment received was overwhelming positive, and our team truly appreciated the kind words! In our second look at the COMC Team, we turn focus to our Order Fulfillment Team. Tasked with processing a truly mind blowing amount of shipment requests on a weekly basis (we’ll save the raw statistics for another blog), putting cards in the hands of their owners is a collaborative effort by our Shipping Teams in three different COMC locations. In this blog, we’re focusing on members of our Auburn (WA) Order Fulfillment Team,


Alice Wolfe

Alice recently celebrated her sixth year anniversary with COMC as a member of our Shipping Team and currently serves as our Order Fulfillment Team Assistant Manager. Born and raised in Washington State, Alice collects Nintendo merchandise and is a competitive Super Smash Bros. video game player. At one time, she was considered one of the best Yoshi players in the world in Super Smash Bros. Melee competition.  Alice also collects and plays both the Pokemon Trading Card Game and Magic: The Gathering.

When not at COMC, she can be found raising a pair of bunnies (Nugget and Cocoa) with her partner-in-crime as well as reviewing older movies. One very fun fact about Alice that some of her co-workers might not even be aware of is that she even went to school to become a race car driver.

Favorite Sport: Rally Racing
Favorite Food: Ramen
Favorite Card in Personal Collection: Can’t Pick One.


Alicia Lortz

Having joined the COMC team in November of 2015, Alicia currently helps oversee order fulfillment production as one of our Team Shift Leads. Originally from San Diego and lived elsewhere around Southern California, she now shares a home with roommates, her significant other and their pet rabbits (of the Netherland Dwarf variety) near COMC.  Prior to moving to Washington to pursue a romantic relationship, she was a member of the Future Farmers of America (FFA) for four years in high school where she competitively showed livestock.

In her time away from COMC, she enjoys cooking and gaming, amassing a collection of classic video game console and games as well as Pokemon and Nintendo merchandise. Her personal card collection includes a lot of older Pokemon cards and she shares a moderation collection of Magic: The Gathering cards with her girlfriend.

Favorite sport: Very casual Steelers fan. Haven’t followed much since Super Bowl XL.
Favorite players: Jerome Bettis, Hines Ward, Troy Polamalu
Favorite card in personal collection: Foil Inkmoth Nexus (MTG/Mirrordin Besieged) that I pulled from a booster pack that actually belonged to Alice. She let me keep it because I had been building a UG Infect Deck.


Andrew Baker

Andrew recently enjoyed his one-year anniversary at COMC as a member of our Order Fulfillment Team. Born in Eastern Washington, he is one of the more well-traveled members of our team, having previously lived in Eastern Nebraska and Northern California before returning to settle near COMC. Similar to many members of our Order Fulfillment Team, he is passionate about both playing and collecting the Magic: The Gathering cards.

In his free time, he is avid about spending times outdoors playing Pokemon Go. He also has a small collection of older video games and enjoys playing Super Smash Bros. Some of his hobbies include playing board games, hanging out with friends and getting plenty of sleep.

Favorite sport: Pool (Billiards)
Favorite players: Efren Reyes
Favorite Food: Pizza
Favorite Musical Artist(s): Most bands from the 80’s but I like Guns and Roses
Favorite Movie/TV Show/etc: Anime, Marvel Cinematic Universe.
Favorite card in personal collection: An unlimited Lightning Bolt that I’ve had since I started playing the game (Magic:The Gathering)


Nathan Hutchens

Joining our Order Fulfillment Team back in December of 2016, Nathan is our resident Japanese expert, having lived in Japan for four years prior to joining the company. When not at COMC, he enjoys a quiet life at home where he can be found with his drawing tablet partaking in digital painting as well as 3D modeling and animation. He maintains a collection of Japanese import video games and has a family dog named Aero.

Similar to other members of our Order Fulfillment Team, he has a small collection of older Pokemon and Magic: The Gathering trading cards and showcases superb mastery of the character Ganondorf in the video game Super Smash Bros.

Favorite Movie/TV Show/etc: Game of Thrones
Favorite card in personal collection: Charizard Base Set


Cody Hauk

Although some of his fellow co-workers believe he’s not human due to his incredible immune system, we can indeed confirm that Cody is very much human. His passion for his team and for COMC over his four years with the company has led him to the role of Assistant Manager of our Order Fulfillment Team. Born in Flint, Michigan, he spent time in Afghanistan prior to joining the COMC Team.

He has a betta fish and 3 papillon dogs in addition to a Shih-tzu back in Michigan.  Although he jokingly pondered, “What is life without COMC?” when we first inquired, Cody confessed that he enjoys video games, sports, ping pong and billiards when away from the office. Interestingly enough, he learned how to play ping pong while in Afghanistan.

Favorite sport(s): UFC, Boxing, Soccer, Tennis, Football.
Favorite player(s): Brian Urlacher, Ronaldinho Gaucho, Brock Lesnar, Barry Sanders.
Favorite Food: Mexican food.
Favorite Musical Artist(s): Disturbed, ACDC, T.I, Aerosmith, Rob Zombie.
Favorite Movie/TV Show/etc: Nightmare before Christmas, Dark Knight, Black Mirror, Dexter.

The Faces Behind COMC – Getting to Know Our Customer Service Team

We’re going to step outside the box and do something a little bit different in the first installment of this ongoing blog series. Instead of showcasing some of the great cards found on COMC, we want to introduce you to a few of our employees here at COMC. If you’ve ever sent an email to staff@comc.com or given us a call, it is very likely that you’ve been helped by one or more of our Customer Service Team. In this blog, we’ll put faces and personalities to the names that have helped improve your COMC experience. Enjoy!


Christopher Thornton

Originally joining COMC to help bolster our Shipping Team in the Fall of 2015, Chris quickly found his way to our Customer Service Team thanks to his keen eye for detail and appreciation for language. Born in Wenatchee, WA (a three-hour trek across the mountains from COMC), he has lived all across Washington including Seattle and the Tri-Cities area.

Away from COMC, Chris can be found partaking in partner acrobatics 4-5 nights a week with his friends. His fascination for cooking using both unique combinations of ingredients and niche cooking gadgets always spurns conversation around the office. His remaining free time is usually spent squeezing in other hobbies such as watching sci-fi, astronomy, self-improvement through reading and being a wine enthusiast. He collects literature in the form of poems as well as old books.

Favorite Sport: Acrobatic Gynastics
Favorite Players: Simone Biles
Favorite Food: Sushi or Szechuan
Favorite Musical Artists: Astronautilus, Garbage, Jesse Cook, Daft Punk, Aesop Rock, Metric
Favorite Card in his collection: Magic: The Gathering card, “Cauldron Dance”


Norbert Strub

The longest tenured member of our Customer Service Team, ‘Norb’ joined the team back in October of 2013. Originally from Virginia, he now resides close to COMC with his adorable eight-year-old Japanese Chin dog.

He is the resident expert at COMC for any and all things retro video gaming. In addition to knowing virtually everything there is to know about retro gaming, he owns a vast collection of video games spread across a variety of consoles.  When not gaming it up,  he can be found on the disc golf course competing or honing his skills.

Favorite Sport: Football, Hockey
Favorite Food: Dishes with noodles (spaghetti, yakisoba, pad thai, etc.)
Favorite Game in his collection: King of Dragons


James Good

James joined the COMC Team in the Fall of 2012 as a member of our Identification Team. He transitioned onto the Customer Service Team as an extension of his role as our Social Media Coordinator in early 2016. Born just outside of Los Angeles, California, he has lived the majority of his life in the Pacific Northwest.

In his spare time, James enjoys being active within the hobby buying and selling sports cards. A former professional Pokemon Trading Card Game Player, he finished 3rd in the 2013 Pokemon World Championship. James is an automotive enthusiast, owning a limited edition Dodge Challenger SRT8 and a Ram 1500 pickup truck.  He is self-professed homebody who would much rather spend his free time at home with his girlfriend Brittany and their three cats.

Favorite Sport: Baseball
Favorite Players:  Bryce Harper, Tim Lincecum, Ken Griffey Jr. and Mitch Haniger
Favorite Food: Carb-free burrito bowl from Chipotle
Favorite Musical Artists: Tycho, Caspian, Josh Abbot Band, and Chis Stapleton
Favorite Card in his collection: 2007 Bowman Chrome Prospects Blue Refractor Autograph Tim Lincecum

 

Joseph Highfill

Having joined our team more recently midway through 2016, Joe has quickly acclimated to the culture of COMC. His infectious laugh can be heard frequently throughout the halls of our Redmond Headquarters. The most- well traveled of the Team, he has previously lived in Portsmouth, VA, Orlando, FL, and Georgia before settling in Washington.

When not helping and assisting our customers, Joe can be found making music and enjoying media arts. His passion for music is second-to-none as he packs a substantial collection of records and various forms of music highlighted by an extensive David Bowie collection. When not rocking out or spending time with his family and friends, he can be found remaining very active as an enthusiast of cycling, martial arts, and dancing.

Favorite Sport: Performing live.
Favorite Food: Thai
Favorite Musical Artists: David Bowie, The Fall, Skinny Puppy, Talking Heads
Favorite Card in his collection: 1974-81 Dutch/Swedish Star Gums #601 – David Bowie


Chris Brown

Chris started his journey at COMC as a member of our Identification Team in 2015 before transitioning to the Customer Service Team last year. Born and raised in the State of Washington, he has resided all across the state from as far north as Bellingham to across the Puget Sound in Port Orchard.

He surrounds himself with friends and family that keeps him plenty busy in his free time. He has a standing weekly chess appointment with one of his oldest friends. It’s not uncommon to find Chris attending a game night on the weekends where any number of games might get played. He has a small dog named Jax who he says is an equal part delight and pain in the rear.

Favorite Sport: Boxing
Favorite Players: Gennady Golovkin, Earl Thomas, Kyle Seager
Favorite Food: Lasagna… No, Burrito…
Favorite Musical Artists: At the Drive-In, Red Fang, et al.
Favorite Card in his collection:1996 Topps – #290 Reggie White – “I got to meet him and he signed this card for me.”