Canadian Warehouse Open for Submissions

It’s been a long time coming; with lots of back and forth negotiations, tension-filled days and nights, and plenty of hand wringing and hair pulling included, but finally…

The NHL lockout is over!

With all sides settled on a new long-term Collective Bargaining Agreement, the dust has settled and it’s time to drop the puck! And we at COMC couldn’t be more excited!

As the NHL gets back to work, our Canadian location is ready to accept batches for consignment! Since we’ve just opened and are still getting things finalized, we’re currently only able to offer our One Month service through our Canadian warehouse. For now, One Day and One Week submissions must be submitted directly to our US warehouse.

Please send your shipments to:
COMC Consignment
4311 Canada Way
Burnaby BC  V5G 1J3

For our friends in the Lower Mainland (or anyone willing to make the drive) we’re going to be able to accept your drop-off submissions at our office. This will be done by appointment only, between 10am-4pm, Monday to Friday. Please call 1-800-517-3540 to set up your drop-off time with our office staff. Any shipments that are currently in transit to our P.O. Box will be fine.  We are keeping it until February 28, 2013 to facilitate the transition.

Please note that we won’t be able to ship any purchases from Canada for a few weeks, but we’re hoping to be fully operational mid to late February.  If you have any questions or concerns about a Canadian submission, please contact us by phone or email, and we’ll be happy to answer your questions, as well as address any and all of your concerns.

Extended Customer Service Hours for Black Friday Weekend!

Our staff at COMC wanted to wish everyone a Happy Thanksgiving, and let you know that our office will be closed for the holiday. Our customer service hours for the rest of the week are as follows:
Thanksgiving Day: Closed
Black Friday: 6 am to 12 midnight PST
Saturday & Sunday: 7 am to 5 pm PST
We are thankful for each one of our buyers, sellers, consignors, and fans.  Without you, we wouldn’t be able to do what we do at this company.  See you on Friday for the start of our big Black Friday Weekend sale!

Check out our Black Friday Special Ads!

Hello!  Black Friday is this week, and more than 650 of our sellers have their sales live NOW! We’ve briefly touched on how our new Sale Ad feature works in previous posts, but our CEO Tim has made a video explaining how to use these ads in greater detail (along with some tips and tricks):

So far, we’ve been getting great feedback about this and our other new features.  Thanks, you guys!  Please let us know how these ads are working for you!

Magic 2013 Pre-Release Processing Special

In anticipation of the upcoming Pre-Release of Magic 2013, we’ve decided to run a processing special! If you give us 20 Magic: The Gathering cards – any 20 Magic cards (excluding basic lands) – we will process any one item using our 1-week service for FREE.  Mail the item(s) in to us in the same package as the Magic cards, but separated out.  We’re happy to accept any volume of Magic cards for donation, but the maximum amount of cards eligible for free processing will be 500 per customer (Which would be processed for free if you sent them with 10000 Magic cards you send us). The deadline for this promotion is July 31st, so make sure your submissions are postmarked by then!
Basically if you’ve got some extra Magic cards lying around, this deal gives you One-Week service for the price of postage.  About 1300 Magic cards will fit into a Medium flat-rate box from the Post Office, and they charge $11.35 to ship it.  1300 Magic cards donated will net you 65 cards processed with one week service for $11.35, then, which is the equivalent of $0.13/card (including our normal batch fee).  Not too shabby!  If you use the special to send us oversize cards, the deal gets even better.

To recap:

  • 20 Magic The Gathering Cards = Free 1-week processing for a single item
  • Basic Lands are NOT eligible for this promotion
  • Graded cards and special sized items ARE eligible for free processing with this Promotion
  • The maximum amount of cards eligible for free processing will be 500 per customer
  • Submissions must be postmarked no later than July 31st to be eligible

Please make sure (especially if you have any Magic cards you want processed using this special) to clearly mark and seperate which cards you wish to give us from those you wish to have processed. Thanks!

Three Strikes Rule, Site Etiquette, and You

Based on the comments from the previous post, there is a lot of confusion about how our new “Three Strikes” feature works – partially due to what may have been an unclear explanation, as well as a bug that didn’t correctly ignore counteroffers.  Everything is now working correctly, and we’d like to take another stab at explaining how it works.

The 3 strike system is simply a temporary black list of items on which a specific buyer must wait before sending another offer.

Think of it as a friendly reminder for buyers that send a very high amount of offers.  Instead of repeatedly making an offer a seller has already rejected multiple times, we simply limit the number of times a buyer can get an offer rejected.  You get 3 “strikes” for every 90 days for each item.  If the item is sold to another seller, your strike count resets to 0.

Buyers and sellers don’t get strikes.  Only items get strikes, and those strikes are specific to buyer/seller combinations.  Sellers can get offers from hundreds of different buyers on the same item and reject all of them.  When a specific buyer gets 3 offers rejected on the same item in the past 90 days, the buyer must wait before making another offer on that same item.  We have removed all strikes on items predating May 23rd, so everyone will have a “clean slate” going in.

While this feature is more of a tool to help make offers more effective, we still encourage our users to utilize some etiquette when communicating offers.  Some things we would ask user to consider regarding offers include:

  • Think of making an offer as walking into someone’s store or up to their table and asking them to sell you a card at a discount.  How receptive would you be to your own offer?
  • Keep in mind we allow offers up to 50% off asking price.  A “low-ball” offer should be seen as a starting point of negotiation, not as an insult.
  • If you and another user do not reach an agreed upon price for an item, please do not be offended.  Just as in face-to-face negotiations, it happens.

We would also like to thank everyone for so actively contributing to our Blog discussions and Facebook pages.  We’re proud to have one of the friendliest user bases around, who aren’t afraid to speak their minds and tell us how we’re doing.  As the site grows and more users are frequenting these areas, we feel it is our responsibility to set up a few guidelines.

Things we cannot allow:

  • Any kind of personal attacks or “callouts” on other users (regardless of prior posts, personal grievances, etc.)
  • Linking to or promoting unaffiliated websites
  • Profanity, slurs, and inflammatory posts
  • Posting personal information (someone else’s or your own)

Posts not abiding by the guidelines we’ve set will be deleted, and anyone who repeatedly ignores them may find they are unfortunately no longer able to contribute to these pages.

Again, we would like to thank each and every one of you for making this community the amazing place it is.  We at COMC want to be proactive in our responsibilities to help keep it that way