COMC Customer Service closed New Year’s Day

Happy New Year’s Eve everyone!

We wanted to let you know that COMC Customer Service will be closed on January 1st. We will reopen for business on Monday, January 4th. We hope you have a great day, and we are excited to see what the new year will bring.

Thank you for using our service, see you next year!

COMC Black Friday Results

Hello COMC Nation, it’s Nathan with COMC.

Black Friday was an enormous success! We beat last year’s record by 23 percent. Over the one week surrounding this promotion, we had a spike of five times the number of items requested for shipment. Please join Tim, Geoff, and me as we discuss what made this years sales so special.

And, as a returning addition, the blooper reel!

COMC Holiday Update

Happy Holidays COMC Nation! With the end of the year in site, we wanted to make three quick announcements.

Holiday Hours

Customer service will close on Thursday, December 24th at 4:00 pm PT and will reopen on Monday, December 28th as normal.

Holiday Shipping

USPS estimates more than 15 billion letters and packages will be delivered this holiday. While our Priority and Express orders will be packaged within one business day, we are at the mercy of USPS for delivery. To ensure timely delivery of orders by December 25th, with the deadlines posted by USPS:

  • Priority orders need to be placed by Thursday, December 17th at 11:59 PM PT
  • Express orders need to be placed by Monday, December 21st at 11:59 PM PT

Special Video Released Tomorrow

On 12/17, we will be releasing a new video, so come back tomorrow to see what we have to share!

 

COMC Update: New Declined Card System

COMC furthers its commitment to improving communication with our sellers today by rolling out a new method for handling declined cards – modern cards submitted through Basic processing which we have decided not to list due to their condition. This change is the first part of our plan to bring more clarity to our customers about our consignment services and processing standards.

Beginning today, after we sort a consignment submission, we will deposit a photo overview of cards we declined into the seller’s account. The photos will appear in the Inventory Manager as “2015 Declined Items” along with your cards. From there, you may now add those returns to a shipment or give them to charity.

2015 Declined Items are deposited to your account free of charge and will not be charged per-item shipping and handling fees at the time of shipment. In the coming months, we will work to retroactively process previously declined items using the new service.

This step was implemented to ensure our sellers receive communication about items we declined as early as possible. We will continue to iterate and improve the process as we hear from you, so let us know what you think. Email us at staff@comc.com with the subject COMC Declined Cards and tell us about your experience with our new declined card method.

 

 

Black Friday Deals are Here

Sports Card Forum BF 250x250_2015Happy Black Friday Everyone!

Here at COMC we have already started kicking things into high gear. On Thanksgiving alone, we had four times the average number of cards requested for shipment – and with the weekend coming up, we are expecting this to tick even higher. To support all of our users, Customer Service will be available by email on the 28th and 29th.

Take Advantage of our Black Friday Deals through Monday, November 30th, 11:59pm PT

To make sure that everyone has the best COMC experience, we wanted to remind you of all of the promotions we are running:

  • Up to 75% off discounts on millions of cards
  • Free Standard Shipping on domestic orders of 20+ cards
    • Items must be purchased in Simplified Shipping Mode to qualify. All non qualifying standard shipments of 20+ cards will instead receive a $3 shipping discount.
  • Scratch to Win Cards in every standard shipment
    • Scratch to Win Cards are redeemable on our site for a chance to win up to $100 on COMC STORE CREDIT
    • Ordering just a few cards? Get one chance to win!
    • Buying more? Get one scratch card for every 20 cards in your order!
  • COMC Shipping Bonus Credit
    • For every 100 cards purchased with store credit and mailed out in November, we will credit your COMC account with $5 on the first of December. This is your opportunity to be paid to buy big!

Black Friday Preview Sales Starting Today


BlackFriday 2015 Blog

The Black Friday Preview Sales start today!

Millions of cards have been marked down. Now is a great time to take advantage of these deals. Buy now with store credit, and request shipment from Thursday, November 26, 2015, 12:01am PT to Monday, November 30th, 11:59pm PT to receive FREE STANDARD SHIPPING on domestic orders of 20+ cards.

Items must be purchased in Simplified Shipping Mode to qualify. All non qualifying standard shipments of 20+ cards will instead receive a $3 shipping discount.

Black Friday redemption card_ScratchSide

 

Additionally, receive SCRATCH TO WIN CARDS with your order. Only buying a single card? Get one scratch card! Buying more? Get one scratch card for every 20 cards in your order! If you buy 100 cards, that’s five chances to win up to $100 of COMC STORE CREDIT!

COMC Winter Announcement 2015

Ever get some news that was so good you wanted to shout it from the rooftops? Then you know the mood we’re in at COMC. However, since our roof is likely far from yours, instead we made a video to talk about some of the things that we’ve been working on, and to address the status of our lawsuit.

And, as a bonus treat, the blooper reel!

Black Friday Deals 2015

BlackFriday 2015

Get ready to save during our BIGGEST sale of the year!

Thursday, November 26, 2015, 12:01am PT to Monday, November 30th, 11:59pm PT

SAVE UP TO 75% OFF original prices

Millions of cards will be marked down for this event, but the best deals will go fast, so Register for a free COMC account if you haven’t already and purchase Store Credit. With Store Credit, you’re able to buy deals as you find them and ship when you’re all done.

FREE STANDARD SHIPPING on domestic orders of 20+ cards

Items must be purchased in Simplified Shipping Mode to qualify. All non qualifying standard shipments of 20+ cards will instead receive a $3 shipping discount.

SCRATCH TO WIN CARDS in every standard shipment

We’re including all new scratch cards with every order placed during the Black Friday Deals event. Only buying a few cards? Get one scratch card! Buying more? Get one scratch card for every 20 cards in your order! If you buy 100 cards, that’s five chances to win up to $100 of COMC STORE CREDIT!

DON’T FORGET…

Our Shipping Bonus Credit is still in effect. For every 100 cards purchased with Store Credit and mailed out in November, we will credit your account $5 on the first of December. This is your opportunity to be paid to buy big!

SELLERS

We are offering 3 free sale promotions for this event:

  • Preview Sale: November 19-25
  • Black Friday Weekend Sale: November 26-29
  • Cyber Monday Sale: November 30

The free sales promotions will be added to sellers accounts on Monday the 16th, and are available from the Promotions Manager page.

Join us at the Sportcard and Memorabilia Expo in Mississauga

Hello COMC Nation,

The Sportcard & Memorabilia Expo in Mississauga is just around the corner, and we are excited to have a place at the largest hockey card trade show in the world.  COMC will once again be there to accept submissions to save consignors on shipping, offering free giveaways (while supplies last), and answering any questions you may have.  The show, which is running from November 6th through the 8th, is special on a number of different fronts.

What makes this Fall Expo special?

Firstly, this show has been going for 25 years and the Fall Expo marks the 50th show;

Secondly, the 2015 Hockey Hall of Fame induction class of Nicklas Lidstrom, Chris Pronger, & Phil Housley will be present as autograph guests;

Thirdly, the show is the launchpad for the release of 2015-16 Upper Deck Series 1 Hockey and the first live card of Connor McDavid in an Edmonton Oilers uniform. The hype surrounding Connor McDavid has not been seen since 2005-06 with Sidney Crosby, and COMC would like to help connect people who may be fortunate enough to have his card with those who are seeking to own his card.

To this end, we are offering free premium processing for all Connor McDavid cards featured in an Edmonton Oilers uniform from November 5th (projected release date of 2015-16 Upper Deck Series 1 Hockey) through December 31, 2015 (postmarked). This includes redemption cards in 2015-16 MVP Hockey, 2015-16 Artifacts Hockey, and 2015-16 Upper Deck Tim Hortons which trade one for one for a Connor McDavid card, but excludes the 2015-16 MVP Pacific Division.

To make sure your order is processed free of charge, make sure to use the submission wizard from your COMC account to choose this option. As with all premium processing, there is no upgrade fee.  Mailbox submissions or Connor McDavid cards not in an Oilers uniform do not qualify.

For further details of the Sportcard & Memorabilia Expo, check out the shows homepage at http://www.sportcardexpo.com/

For a checklist of cards available in 2015-16 Upper Deck Series 1 Hockey, please visit our advertising partner at Cardboard Connection. http://www.cardboardconnection.com/2015-upper-deck-series-1-hockey-cards

Black Friday Submission Reminder

Hello COMC Nation

With fall starting tomorrow, we wanted to remind you that the deadline for sending in cards to guarantee they are up by Black Friday is drawing near. To ensure your cards are in your account by the Wednesday before Thanksgiving, please make sure your submissions arrive by the following dates:

  • Basic: September 30th – just a week and a day away!
  • Select: Wednesday, November 11th – same rate and price as last year’s special, but without the restrictions!
  • Premium: Friday, November 20th – for the buzzer beaters!