Happy New Year! May this year bring peace, success, and joy to you and your loved ones.
As we reflect on the past year, we are so grateful for your support through all the opportunities and challenges we faced. In 2021, we moved into our new facility, which will allow us to scale in 2022 and beyond. We invested in new warehouse equipment to support our team and maximize their output. We built an amazing team and are listing, selling, and shipping more cards than ever before.
Going into 2022, we are focusing on our Listing team and our technology to reduce our Listing times, give you options, sell your cards, and connect you with the items you love to collect. We are prioritizing your customer experience with new resources, content, and tutorials to create a more direct and personalized experience.
Reflecting on December, we are happy to report that almost all orders placed from our Black Friday sale have shipped! Our shipping services remain on schedule, so now is a great time to get those items in hand if you have been waiting. We successfully resolved an issue with our eBay store that impacted customers during our December eBay auction promotion. Our customer service response times continue to be within 24 hours, so we encourage you to reach out should you need support. Since our December eBay auction promotion has been such a success and your response to it has been so positive, we decided to extend it into January! Please continue sending us your feedback, as we are listening.
Each year is an opportunity to serve you in a better way. May your collection and our partnership grow in 2022.
– COMC President and Cofounder