LAST UPDATED May 25, 2020
This page is monitored and updated to provide real-time information regarding the status of our services affected by our precautions taken in accordance with the WHO, CDC, and WA State guidance, as well as potential staffing limitations due to the global pandemic, COVID-19.
COMC operations have been adjusted to maintain limited staffing in compliance with the state-issued Stay at Home Order, which has been extended until May 31st, 2020. Expect delays and refer to this page for status updates and changes. All digital purchases and sales through the COMC Marketplace and in your COMC account will continue as normal, and we will resume full processing and shipping after the Washington State Mandate is lifted.
We will keep you updated on our Processing and Shipping backlog progress by letting you know the oldest due date we are working on in a given week. All non-guaranteed services will be worked on from oldest to newest.
We are currently working on the following due dates:
- Economy Shipping: 04/02
- Basic (retired): 04/09
- Current Year 3 Week: 05/16
Please note we are working as quickly as possible in both Processing and Shipping to complete all past due items. Our Customer Service Team is unable to process any expedite requests for items with due dates on or after the dates listed above.
The following service levels are currently affected:
To better support the processing of previously submitted items and reduce any additional delays, we have suspended our 12 Week Service effective 5/12. We feel the gravity of suspending this service and look forward to bringing back a more affordable processing option for you, once we’ve made significant progress on our processing backlog.
Lead times will begin when packages are opened – expect delays of up to 2 weeks. We are prioritizing opening packages containing Elite, Auction, and 1 Week submissions.
IMPORTANT: in order for us to prioritize these time-sensitive submissions, you will need to upload your shipment tracking number for your submission here: https://www.comc.com/Manage/Submissions.
We will only be offering discounts for missed due dates for the following service levels:
- 3 Week
- Elite Services
- Vintage and Obscure Services
- Comic Book Services
We are not offering discounts for delayed processing of 12 Week, Current-Year 3 Week, or grandfathered Basic submissions.
Effective April 1, 2020 the Shipping Bonus Credit has been temporarily suspended.
The wonderful differentiator with COMC is you can buy now and ship later. We want to encourage our customers to take advantage of that and please ship later. Customers should expect slower shipment times on all services and we are not guaranteeing ship dates.
We are suspending support for in-person customer drop-offs/pick-ups.
We are suspending phone support. Please contact us via email at email@example.com. Please expect delays in response time.
To ensure we are able to resolve your issues as quickly as possible, please include all of the following information when available:
- Brief Description in Subject Line (Combine Shipment, Missing Cards, Return Item, etc.)
- Customer Name
- User Name
- Batch Number
- Order Number/s
- Item Number/s
- Detailed description of your request
The more detail you provide regarding how we can provide support without needing to request additional information, the quicker we will be able to resolve your issue.
We value your business and we are diligently working to complete orders as quickly as possible.
If you have changes or need assistance, please contact customer service at firstname.lastname@example.org.
Please stay safe and healthy during this critical time. Our thoughts are with the people and families who are affected by this health crisis.
- – The COMC Team