Coronavirus Emergency Response

LAST UPDATED October 19, 2020

This page is monitored and updated to provide real-time information regarding the status of our services affected by our precautions taken in accordance with the WHO, CDC, and WA State guidance, as well as potential staffing limitations due to the global pandemic, COVID-19.

On May 29, 2020 Governor Jay Inslee announced a “Safe Start” plan in Washington State to follow a 4-phase reopening plan. We are currently in Phase 2 and are ramping up COMC operations while maintaining compliance with the state mandate. We will resume full processing and shipping as soon as permitted by the 4-phase reopening plan.

Expect delays and refer to this page for status updates and changes. All digital purchases and sales through the COMC Marketplace and in your COMC account will continue as normal.

We are hiring for positions on our Processing and Shipping teams in our Washington offices. As new hires are trained we will improve our shipping and processing times. If you are interested in applying please visit our COMC Job Board.

We will keep you updated on our Processing and Shipping backlog progress by letting you know the oldest due date we are working on in a given week. All non-guaranteed services will be worked on from oldest to newest.

Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions.


We are currently working on the following due dates:

  • Economy Shipping: 09/04 – 09/29
  • Basic (retired): 05/15 – 6/01
  • Current Year 3 Week: 08/08 – 8/24
  • 12 Week: 06/13 – 07/13

Canada Economy: Orders placed thru 09/16 will ship by November 20th.

Canada Rushed: Orders placed thru 10/6 will ship by November 20th.

International Economy (non-Canadian orders): Currently working on orders due 08/31 – 09/11 Note some countries do not currently have mail service so some packages may need to be held longer. Please review the list of countries not currently accepting international mail on the USPS International Service Alerts page.

Please note we are working as quickly as possible in both Processing and Shipping to complete all past due items. Our Customer Service Team is unable to process any expedite requests for items with due dates on or after the dates listed above.

Items Stored Remotely: Due to COVID-19 restrictions, the processing of some consignments is required to be done in a remote facility. The “Stored Remotely Standard Shipping Only” designation, while not optional, is only temporary while these submissions make their way to one of our fulfillment centers; please note that we are unable to provide an ETA as to when this designation will be removed for a given submission.


The following service levels are currently affected:

Processing Services

To better support the processing of previously submitted items and reduce any additional delays, we have suspended our 12 Week Service effective 5/12. We feel the gravity of suspending this service and look forward to bringing back a more affordable processing option for you, once we’ve made significant progress on our processing backlog.

Lead times will begin when packages are opened – expect delays of up to 3 weeks, particularly Mailbox submissions. We are prioritizing opening packages containing Elite, Auction, and 1 Week submissions.

IMPORTANT: in order for us to prioritize these time-sensitive submissions, you will need to upload your shipment tracking number for your submission here: https://www.comc.com/Manage/Submissions.

Any submissions with a due date of March 14th or later will not receive a discount for missed due dates except the following:

  • 3 Week
  • Elite Services
  • Vintage and Obscure Services
  • Comic Book Services

Any services other than those listed above do not have guaranteed due dates and will not receive discounts for any delays in processing.

Shipping Services

Effective April 1, 2020 the Shipping Bonus Credit has been temporarily suspended.

The wonderful differentiator with COMC is you can buy now and ship later.  We want to encourage our customers to take advantage of that and please ship later.  Customers should expect slower shipment times on all services and we are not guaranteeing ship dates.

Customer Service

We are suspending support for in-person customer drop-offs/pick-ups.

We are suspending phone support. Please contact us via email at staff@comc.com. Please expect delays in response time.

To ensure we are able to resolve your issues as quickly as possible, please include all of the following information when available:

  • Brief Description in Subject Line (Combine Shipment, Missing Cards, Return Item, etc.)
  • Customer Name
  • User Name
  • Batch Number
  • Order Number/s
  • Item Number/s
  • Detailed description of your request

The more detail you provide regarding how we can provide support without needing to request additional information, the quicker we will be able to resolve your issue.


We value your business and we are diligently working to complete orders as quickly as possible.

If you have changes or need assistance, please contact customer service at staff@comc.com.


Please stay safe and healthy during this critical time. Our thoughts are with the people and families who are affected by this health crisis.

  • – The COMC Team

84 thoughts on “Coronavirus Emergency Response

  1. I will wait till the coronavirus is gone out of the air before I order anything cards from yalls

  2. Thank You for the clarity and we understand the delay; STAY SAFE And let’s be patient folks!

  3. Well Done! On taking care of business and us your customers. I am please with the service I have received and will be patient concerning my current purchases and my future business. Please, accept my statement, to take care of yourselves!

    Larry B.

    • Thank you Larry,
      We appreciate your patience and understanding of the situation!

  4. I’ll keep buying as normal and request shipment when this is all done with, don’t want to add to any backlog you already have.

    • Thank you for your understanding and patience Adam, we truly appreciate that!

  5. Hello,

    Why don’t you guys just offer the sale twice? Once when normally planned and again 6 weeks later? Make customers happy, you make a boatload on transaction fees, everyone is happy.

    Postponed Spring Cleaning Sale
    Due to these delays, we have decided to postpone our Spring Cleaning Sale to ensure past due items will be available to list for the sale. We will announce the date of our next sale when we have made further progress on our backlog.

    Thanks!

    -Wally

    • Hello Wally,
      Thank you for your input. We decided to postpone the sale to ensure that past due items will be available for the sale as well as make sure we are working at 100% capacity. We want all of our COMC customers to have a normal and positive experience with the sale, so this is our best option given the circumstances. Thank you!

  6. We are currently working on the following due dates:

    Economy Shipping: 03/30
    Basic (retired): 04/03
    Current Year 3 Week: 04/20

    What about 3 week guaranteed? What is current due date you are working on?

    • We are continuing to try and keep pace with the guaranteed service levels. Continue to follow this Blog and our other social media platforms for the most current information regarding submissions and shipping. Thank you!

  7. The price for 12 weeks submissions were raised from 0.30 per card to 0.35, and now there will be no discount on that service level even though there are going to be delays. That’s not fair

    • We understand the frustration around the 12 week submissions, but at this time, we implemented these changes as a way to become a better business and handle the COVID issues more efficiently. Thank you for your patience and understanding.

  8. Not sure what everyone does with their cards, but I just put mine in albums or wherever they go. Not really that big of a deal, in the scheme of things, when I get them. Rather people not get sick so I can get baseball cards two months sooner. Take care COMC!

    • We appreciate your understanding of the situation! Thank you for being a COMC customer.

    • Hello Andrew,
      We are currently working on all submission types. These issues have just delayed the processing times, but submissions are still being worked on and completed. Thank you!

      • I will wait till this virus is gone before I even order any cards off of comc

  9. Tough times and missed you guys at the Expo – hopefully in the fall! Hang in there and get ready for the rush when everything opens back up!

  10. I’m not planning to ship until things get better enough that the bonus is restored…whenever that may be. I’ve got 180 (give or take) waiting for shipment but I suspect it will go a lot higher than that before things are better. My current record for largest shipment is 400 something cards, I wonder if this will pass that?

    • We appreciate your understanding and thank you for holding off until we are back operating at 100% capacity. Thank you!

  11. Thanks for the info! Be safe and cards can wait. Nothing is more important than health.

  12. i have 568 items due by 5*4*2020..does this mean its not going to be processed? i dont care about being late just curious if its going to be processed….if it isnt how can i get them back

    • Yes, we are still processing all submissions. We are simply delayed due to the limitations in which COVID as created. Continue to follow the Blog for the most up-to-date information. Thank you.

  13. Thanks for the heads up this time and all throughout this process.

    Best to you, your crew, friends and families.

    Mike F

  14. We are currently working on the following due dates:
    Economy Shipping: 04/01
    Basic (retired): 04/03
    Current Year 3 Week: 04/23
    What about standard 3 week?

    • Hello Nash and thank you for the question. We are currently still completing the 3 week submissions.

    • We are currently still processing the 3 week service level submissions and will continue to do so. Thank you for your patience!

  15. I recently had my Current sub completed and thank you. Just curious why all my cards in this batch notes “Item Stored Remotely.” I shipped to WA and just trying to understand. Thank you and be safe.

    • Hello!
      Currently employees are working remotely, so the “Item Stored Remotely” note is to notify customers that getting these cards shipped will cause a bit of delay. Thank you for choosing to use COMC!

  16. Hi, I recently tried shipping to my comc mailbox for the first time (C/O username), how will that be affected if at all? Thanks.

    • Hi Paul!
      This service level may be slightly delayed, but the service is still up and running. Thank you for using our COMC Mailbox service!

    • Hi Paul,
      Thank you for choosing to use the COMC Mailbox service. You may see a few days delay in the processing times for this service. We appreciate your business!

    • We apologize for the inconvenience. We are currently hiring and expanding our staff to meet our current demands, and increase our shipping times. We hope to have our shipping times back to normal soon. Thank You

  17. Service: Regular Parcel Rushed 4/27/2020 Packaged for Canada 6/10/2020 any idea when these one will actually be shipped? they were supose to go on the 26 june and no tracking have been added to my account yet i would like to know when they are supose to be shipped as i see on this page that you guys are over that date thanks

    • We apologize for the inconvenience. Currently we are shipping to Canada every two week. The Canada Post is having a lot of delays that we are trying to work with. We appreciate your patience. Thank You

  18. Hello!
    Do you have an update or estimated time frame when the 12 processing service will be available again?
    Thank you, Bobby

  19. I have tried to buy cards and have them shipped at a later date but when you put all the cards you want in the shopping cart it makes you choose shipping. There is no choice for shipping at a later date so I buy cards elsewhere. I also buy cards elsewhere that I want shipped now and not months from now. I would really want to buy from COMC but sometime I don’t want to wait 2-3 months and sometimes I want to buy cards on different days and have them shipped at same time to save on shipping but it’s not possible on here. I bought cards on May 7th and I am still waiting for them. Estimated ship date is August 7th.

    • We apologize for the delay. When you purchase from COMC, you have the option to upload money to your account. When you do, you have the option to keep and hold the cards onsite at COMC for free. If you just visit the site, and purchase using PayPal or a credit card, you do not get the option to store the cards at COMC. We apologize for any confusion. Thank You

  20. I’m a little confused by how this works. I have a basic (retired) that shows due as 4/29, but is not scheduled for completion until 8/13.

    Then I have another basic (retired) that is due 5/6 that shows as estimated completion on 6/23. This order has zero action on it.

    Finally I have a 3rd basic (retired) that is due 5/8 that shows as estimated completion on 8/11. While I understand the struggles with covid and staffing, I am a little confused (these are my first submissions) with your messaging above as it doesn’t seem be correct based on my processing.

    Thanks in advance for your help!

    • We do apologize for the delay. We have recently hired additional staff to help with processing and shipping. Due to Covid-19, and working with a reduced staff, we are catching up to orders. Thank you for your patience.

  21. Today is July 27. For a $6 shipping charge on my cards, my expected arrival date is NOVEMBER 2nd? That is more than 3 months away! Not sure how many employees are out, but there are ways to social distance and mail cards. Can you give some insight on why the backlog is so big and why you cannot get items out or at least hire more people to help? This is confusing, as most other business by mail companies are thriving and shipping on time.

    • We apologize for the inconvenience. We are currently hiring new staff members to help assist with the current volume of cards and shipments. We give you the estimated date for shipment based on our current processing and limitation currently with the USPS. Have you looked into storing the cards you purchased at COMC? You can store them on site for free, and ship them at a later date. Thank You

  22. Hi Daniel,

    Any idea when basic service (or something like it) will be available. Weeks, Months, next Year???

    I know it’s a hard to determine because of COVID, but just seeing if there is any inside info.

    Thanks and be safe out there….

    msundiam

    • Due to Covid-19 we have had to work with a reduced staff capacity. We are currently hiring and expanding our staff capabilities, to meet the current demand. We apologize for any inconveniences. Thank You

    • Due to Covid-19, we do not have a date as of now for when that service will return. We do apologize for the inconvenience. Thank You

  23. I read something about customer drop off/pick up services suspended. I realize now is not the time to be talking about it, but what pick up services were available? I have been waiting for a time when locals could pick up orders in person. Is that ever going to be an option? I assume the growing delays in order processing were with the items being pulled and assembled for shipment anyway and not the actual shipping part.

    • At this time, customer drop off and pick up have been suspended due Covid-19. We do hope to offer the service again in the future but there is no timetable for its return. Thank You

  24. I have 2 issue,and sent 2 Email to COMC,COMC never reply me,it is too bad user experiance,please reply my email

  25. Hi, I understand the challenge with Covid19 but I have huge issues with my account (missing cards, cards locked,…) and nobody reply to my numerous emails, A little sad

      • See Andy, it’s real simple, just keep emailing the email you have emailed for weeks, with the same email and at some point, you will get an email back about your email, via email – it just may take 3-4 weeks because of covid, that makes it very difficult for people to log into the COMC database and reply….

      • We have hired approximately 30 new employees recently to help us speed up our processing, shipping, and response times. Thanks to our new employees, we are already responding to emails and requests faster, and getting orders fulfilled sooner. We appreciate you as a user and customer of COMC & we are doing everything to make your experience with us the best it can be.

  26. If I pay the $43 postage, what is the estimated handling time. If I pay this much, I would expect it is immediate and not the estimated 3 months. Please confirm

    • We have hired approximately 30 new employees recently to help us speed up our processing, shipping, and response times. Thanks to our new employees, we are already responding to emails and requests faster, and getting orders fulfilled sooner. We appreciate you as a user and customer of COMC & we are doing everything to make your experience with us the best it can be.

  27. I guess your apologies are nice, but I believe we we all aware of the issues due to Covid. Your “Customer Service Team” seldom answers emails and if a reply comes it usually quotes something from the site which didn’t answer the question in the first place. Telling customers to email over and over seem as if it would simply slow everything down more and waste everyone’s time. I think your customers would like to hear some information regarding any plans to improve the service instead of being told to email the question again and that you’re working hard. I, for one, have cards sent in Feb/Mar still unprocessed. The only way to get cards processed is to pay 50 cents or $1 a card which really limits what can be sent.

    • We have hired approximately 30 new employees recently to help us speed up our processing, shipping, and response times. Thanks to our new employees, we are already responding to emails and requests faster, and getting orders fulfilled sooner. We appreciate you as a user and customer of COMC & we are doing everything to make your experience with us the best it can be.

  28. So does that mean the “Current year” submissions are suspended because of it being after August 31st, 2020?

    “PLEASE NOTE: All 2019 single-year products must be postmarked by August 31, 2020 to be eligible for Current-Year service level. If any cards are from other products, a Missing/Incorrect Paperwork Fee of $5.00 will be assessed and the entire submission will be processed as 3 Week.”

    What is stated on the site:

    Current-Year 3 Week
    Estimated 35¢

    For cards with a value greater than $100, use Elite 1 Week to avoid processing delays.
    All cards must be from 2019 single-year, 2019-20 dual-year, or newer products.

    *****All cards must be from 2019 single-year, 2019-20 dual-year, or newer products.

    PLEASE NOTE: All 2019 single-year products must be postmarked by August 31, 2020 to be eligible for Current-Year service level. If any cards are from other products, a Missing/Incorrect Paperwork Fee of $5.00 will be assessed and the entire submission will be processed as 3 Week.

    +50¢ for cards that are not raw or in a penny sleeve (e.g. graded, encased, toploader, card saver, snap tight, one touch).

    +$1 for jumbo, booklet, coins, or non-standard sized or extra thick cards.

    I love how you will charge all of the cards a whole level up if there’s a one card mistake. You guys really love your customers! LOL

    • No. If you submitted your cards before the August 31st deadline, your cards are grandfathered in, at the previous prices. Thank You

  29. I have two questions
    1. How long does it take to process items that I request for shipping? like when will you guys ship it out? it keeps saying “Ready to Ship Upon Request”

    2. why do you guys charge fees for items in toploaders?

  30. Glad to hear about the new hirings. As a somewhat significant consignor (I think), It would be nice to be kept in the loop on what your plan is to pull out of this, get caught up, and resume your standard services. I have about 10k cards stacked up and ready to send, but I’ve been waiting so long that it’s time to review other options.

    Rooting for you guys to pull out of this, but please keep us in the loop so we can make business decisions.

    • We hope to have all of our submissions and shipping times back to precovid levels early this Fall. Our new employees are currently being trained and entering their new roles, and we are already seeing an impact. We appreciate your support!

  31. Can you please be more specific about this please? +50¢ for cards that are not raw or in a penny sleeve (e.g. graded, encased, toploader, card saver, snap tight, one touch). does this mean I’m not or I am supposed to send you guys my cards in one of those examples you gave me like a toploader?

  32. Hello, I made a purchase on July 25 and the expected shipment was September 18, 2020, I haven’t heard back, is this normal? Thank you

  33. Emails keep showing up as undelivered
    When can we reasonably expect to be able to call in for customer service?

    • We do apologize for the inconvenience. As of this time, there is no date set for when our customer service team will be available again by phone. Please do contact our customer service team by email at staff@comc.com or by sending a DM to us on our Facebook, Twitter and Instagram channels. Thank You

  34. Any update on when the Week 12 service will be available for all cards? Trying to plan if I should be finding a new platform to sell cards on because not sure of the timetables.

    • We do not currently have a date for when our 12 week service will be available again. We apologize for the inconvenience. Thank You

  35. Hi, I placed an economy rushed order on 9/21 with estimated ship date of 10/6. I don’t know exactly how to interpret the due dates in this post. When should I expect my rush order to ship?

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