The Faces Behind COMC – Getting to Know Our Customer Service Team

We’re going to step outside the box and do something a little bit different in the first installment of this ongoing blog series. Instead of showcasing some of the great cards found on COMC, we want to introduce you to a few of our employees here at COMC. If you’ve ever sent an email to or given us a call, it is very likely that you’ve been helped by one or more of our Customer Service Team. In this blog, we’ll put faces and personalities to the names that have helped improve your COMC experience. Enjoy!

Christopher Thornton

Originally joining COMC to help bolster our Shipping Team in the Fall of 2015, Chris quickly found his way to our Customer Service Team thanks to his keen eye for detail and appreciation for language. Born in Wenatchee, WA (a three-hour trek across the mountains from COMC), he has lived all across Washington including Seattle and the Tri-Cities area.

Away from COMC, Chris can be found partaking in partner acrobatics 4-5 nights a week with his friends. His fascination for cooking using both unique combinations of ingredients and niche cooking gadgets always spurns conversation around the office. His remaining free time is usually spent squeezing in other hobbies such as watching sci-fi, astronomy, self-improvement through reading and being a wine enthusiast. He collects literature in the form of poems as well as old books.

Favorite Sport: Acrobatic Gynastics
Favorite Players: Simone Biles
Favorite Food: Sushi or Szechuan
Favorite Musical Artists: Astronautilus, Garbage, Jesse Cook, Daft Punk, Aesop Rock, Metric
Favorite Card in his collection: Magic: The Gathering card, “Cauldron Dance”

Norbert Strub

The longest tenured member of our Customer Service Team, ‘Norb’ joined the team back in October of 2013. Originally from Virginia, he now resides close to COMC with his adorable eight-year-old Japanese Chin dog.

He is the resident expert at COMC for any and all things retro video gaming. In addition to knowing virtually everything there is to know about retro gaming, he owns a vast collection of video games spread across a variety of consoles.  When not gaming it up,  he can be found on the disc golf course competing or honing his skills.

Favorite Sport: Football, Hockey
Favorite Food: Dishes with noodles (spaghetti, yakisoba, pad thai, etc.)
Favorite Game in his collection: King of Dragons

James Good

James joined the COMC Team in the Fall of 2012 as a member of our Identification Team. He transitioned onto the Customer Service Team as an extension of his role as our Social Media Coordinator in early 2016. Born just outside of Los Angeles, California, he has lived the majority of his life in the Pacific Northwest.

In his spare time, James enjoys being active within the hobby buying and selling sports cards. A former professional Pokemon Trading Card Game Player, he finished 3rd in the 2013 Pokemon World Championship. James is an automotive enthusiast, owning a limited edition Dodge Challenger SRT8 and a Ram 1500 pickup truck.  He is self-professed homebody who would much rather spend his free time at home with his girlfriend Brittany and their three cats.

Favorite Sport: Baseball
Favorite Players:  Bryce Harper, Tim Lincecum, Ken Griffey Jr. and Mitch Haniger
Favorite Food: Carb-free burrito bowl from Chipotle
Favorite Musical Artists: Tycho, Caspian, Josh Abbot Band, and Chis Stapleton
Favorite Card in his collection: 2007 Bowman Chrome Prospects Blue Refractor Autograph Tim Lincecum


Joseph Highfill

Having joined our team more recently midway through 2016, Joe has quickly acclimated to the culture of COMC. His infectious laugh can be heard frequently throughout the halls of our Redmond Headquarters. The most- well traveled of the Team, he has previously lived in Portsmouth, VA, Orlando, FL, and Georgia before settling in Washington.

When not helping and assisting our customers, Joe can be found making music and enjoying media arts. His passion for music is second-to-none as he packs a substantial collection of records and various forms of music highlighted by an extensive David Bowie collection. When not rocking out or spending time with his family and friends, he can be found remaining very active as an enthusiast of cycling, martial arts, and dancing.

Favorite Sport: Performing live.
Favorite Food: Thai
Favorite Musical Artists: David Bowie, The Fall, Skinny Puppy, Talking Heads
Favorite Card in his collection: 1974-81 Dutch/Swedish Star Gums #601 – David Bowie

Chris Brown

Chris started his journey at COMC as a member of our Identification Team in 2015 before transitioning to the Customer Service Team last year. Born and raised in the State of Washington, he has resided all across the state from as far north as Bellingham to across the Puget Sound in Port Orchard.

He surrounds himself with friends and family that keeps him plenty busy in his free time. He has a standing weekly chess appointment with one of his oldest friends. It’s not uncommon to find Chris attending a game night on the weekends where any number of games might get played. He has a small dog named Jax who he says is an equal part delight and pain in the rear.

Favorite Sport: Boxing
Favorite Players: Gennady Golovkin, Earl Thomas, Kyle Seager
Favorite Food: Lasagna… No, Burrito…
Favorite Musical Artists: At the Drive-In, Red Fang, et al.
Favorite Card in his collection:1996 Topps – #290 Reggie White – “I got to meet him and he signed this card for me.”


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