COMC furthers its commitment to improving communication with our sellers today by rolling out a new method for handling declined cards – modern cards submitted through Basic processing which we have decided not to list due to their condition. This change is the first part of our plan to bring more clarity to our customers about our consignment services and processing standards.
Beginning today, after we sort a consignment submission, we will deposit a photo overview of cards we declined into the seller’s account. The photos will appear in the Inventory Manager as “2015 Declined Items” along with your cards. From there, you may now add those returns to a shipment or give them to charity.
2015 Declined Items are deposited to your account free of charge and will not be charged per-item shipping and handling fees at the time of shipment. In the coming months, we will work to retroactively process previously declined items using the new service.
This step was implemented to ensure our sellers receive communication about items we declined as early as possible. We will continue to iterate and improve the process as we hear from you, so let us know what you think. Email us at email@example.com with the subject COMC Declined Cards and tell us about your experience with our new declined card method.
Exciting! I still never figured out where y’all shipped my last batch of declined items. Glad to hear your making improvements, keep up the good work!
Nice that you have a new system, but I wish you would be more clear to me about the sorting and the declining of cards. I had two batches sent in and 12 were sent to my inventory manager, I never new what to do with the cards, after messaging you twice, I got 2 different answers and what happened to all the rest of the batch of 125 cards sent to you?
Pleas send an email with your concerns and questions to firstname.lastname@example.org . Please include the batch number and your account information if possible so that a member of our Customer Service Team can best assist you!
return declined cards to TWcards at cheaoest postal rate
Hello Thomas, please reach out to our Customer Service Team (email@example.com) and they can help you assist in returning your declined items.