It’s Good to be Back
While I know it’s been announced in the forums, and some of you might have seen me responding to emails or answering your calls in the last three weeks, I have not yet formally introduced myself. I am Nathan Richards, Communications Manager at COMC.
My name might be familiar to a few of you, I worked Customer Service at COMC from the summer of 2012 to the fall of 2013. I’ve spent the last few weeks reacquainting myself with the ins and outs of COMC, and I am looking forward to reintroducing myself to all of you. I am here to make sure that we have clear and open lines of communications between COMC and our fierce and loyal users.
In the next few weeks I will be working with Tim and Julia to answer a lot of long standing questions and to resolve a number of customer concerns that we have been hearing. My goal is to make sure that we are building the best company using all of the insights from our users and employees. Additionally, I will be on social media, in the forums, and answering email and calls along with the rest of our customer service team.
Goodbye to Moe
Yesterday was Customer Service Agent Maurice (Moe) Smith’s last day with us. He had been with us for some time, working first in the Identification Department, and most recently he was an important member of the customer service team, handling email and many of our social media accounts. We wish him well in his future endeavors.