COMC Tackles Redemptions

Redemptions. Trading card collectors have a complicated relationship with these little inserts. They could be a case hit, a stunning autograph, or something much greater. No matter what they represent, however, they all have one thing in common: the WAIT. But we at COMC don’t believe you should have to wait for everything, so we thought we’d do something about it with a never-before-seen service to help with redemption cards.

Redeemed Card

In the past, COMC dealt with redemptions by simply not dealing with them. If an unredeemed card was sent to us, it promptly got sent back to its owner as our service wasn’t designed to handle them. That all changes today, because all unscratched redemption cards will now be accepted for processing and sale via COMC.com.

What happens when a Redemption card is sent to us? Those cards will be sent to our redemption handling team who will begin the redemption process on your behalf. The redemption code will be stored in our system and the scratched card will continue through our normal submission process.

When submitting batches with redemption cards to COMC, we ask that you pack them in the front of your submission and note on your submission slip that redemptions are enclosed. If an expired redemption card is included, we will attempt to redeem it through the manufacturer’s website. If the code is rejected, the item will be put into the user’s returns.

Once the scratched redemption card is on our site, it may be purchased and sold just as any other item on COMC with a few exceptions:

  • Redemption cards cannot be made Vault Eligible. Once fulfilled, the new card will be scanned for Vault Eligibility.
  • Redemption cards cannot be shipped.  Once fulfilled, the new card will replace the redemption card in the user’s account and may then be added to a shipment.
  • All sales of redemption cards are final.  No returns will be allowed for these items.

Please be aware that fulfillment of these cards may take manufacturers months or even years. In the event they substitute a different item for a redemption, the sale is still considered final and the item cannot be exchanged.

You may be wondering how we address redemptions that involve items other than single cards, such as lithographs, unopened packs, or game used jerseys. These items will be handled on a case by case basis and the owner of the redemption card will be contacted about how they would like the redemption to be handled.

A few final notes:

  • Items not currently supported on COMC will be added to the Beta service.  As we continue to expand offerings on the site, these items will become eligible to list at a later date.
  • Hobby store pack exchange redemptions, such as Topps Spring Fever redemptions, will be rejected because COMC is unable to redeem them.
  • Contest Redemption Cards such as the Famous Fabrics Beetles Signature Drawing will not be accepted as these redemption cards only represent a chance to receive an item.
  • Redemptions such as Topps Finest Rookie Redemptions and Panini XRCs will be listed as unannounced on the site. These items will be updated with more details once they are announced.

We are really excited to hear your thoughts on this new service.  We constantly strive to provide a better and safer way to buy and sell and we believe our service has the right stuff to make it happen.  Feel free to tell us what you think in the comments below and keep up with all the COMC happenings on FacebookTwitter, and Google+.

Happy Independence Day – Customer Service Unavailable

Hello COMC Nation!  Today, the USA celebrates Independence Day with true american panache: hot dogs, cold drinks, and fireworks!

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As one may expect, our Team has gone home today to spend time with their families and enjoy a well earned day off.  As such, Customer Service will be unavailable today, but we will be sure to get in touch with you as soon as possible on Friday!

In the meantime, please have a wonderful and safe holiday!  And, for a bit of fun, tell us: where in the USA is the best spot to view the most spectacular fireworks displays tonight?