Here is another job opening we have. Don’t forget, we also have all of the following openings as well.

• Software Development
• Shipping Team
• Processing Team
• Identification Team
• Comic & Coin Experts

Customer Service & Quality Assurance Representative

This is a full-time position for our Customer Service team.  The ideal candidate must have a great attitude, excellent written and verbal communication, above-average problem solving abilities, and active listening skills.

Responsibilities:

• Provide superior communication both on the phone and in email interactions without the use of a script
• Build rapport with customers, helping them to understand how much we value them
• Ability to understand the right questions to ask
• Understand complex needs quickly with limited information and correctly determine the appropriate steps to resolution
• Respond to pressure with grace
• Harmonize the best interests of both customer and company
• Identify opportunities for departmental efficiency improvements
• Track and research issues independently
• Take personal responsibility for self-improvement and department success

Qualifications:

• High school diploma, GED, or equivalent training and experience
• Call center experience preferred; familiarity with ticketing systems and phone systems
• Knowledge of collectibles is helpful
• Strong computer skills required
• Data entry experience a plus
• Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $10.00 – $12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

If you know you would be a good addition to our CS/ QA team, send your resume and cover letter to hr@comc.com and mention Customer Service.