A few weeks ago, we instituted new procedures with how we issue and assign condtion notes. For the most part, the Bucket system was well-received. After some customer feedback, and consideration of our own, we have decided to make the following changes going forward.
-We will be changing our “Damaged” description to “Has Flaws”. While “Damaged” covers many of the flaws that would place a card in our Bucket 1 category, we did not feel it was a broad enough term to include some of the issues we assign this description to, and may told us that they felt it was loaded with too many negative connotations. This change will be applied retroactively to all cards with a “damaged” note.
-If we are asked to reexamine a vintage card’s condition note, it is now our policy to only assign a detailed condition note to any card we investigate (i.e. “Has Flaws” would not be changed to “Vintage Wear” or vice versa). This service will cost $1.00 per card examined, as this is a time-consuming and labor-intensive process that actually costs us about a dollar to perform. This only applies to cards with the “Has Flaws” or “Vintage Wear” descriptions; if a condition note or description is actually wrong, please tell us with the same old “Something Wrong” button and you will not be charged.
So, just to recap, here is our updated Vintage Note Policy:
Bucket 1: “Has Flaws”. This would be any card that has any creases, writing, stains, water damage, holes, tears, severely rounded corners, extremely off-center, tape marks… any kind of severe wear or issue.
– If the card has a book value of $50 or more, we will give it a detailed condition note listing the specific issues.
– If the card is vintage (pre-1980) and has a book value of less than $50, we will simply list it with a condition note of “Has Flaws”
– If the card is modern (1980 to present) and has a book value of less than $50, we will generally return the card to the seller, but in some cases we will list it with a detailed condition note.
Bucket 2: “Vintage Wear”. This would be any card that has soft corners, minor scratches, or other normal wear.
– If the card has a book value of $20 or more, we will give it a detailed condition note listing the specific issues.
– If the card is vintage and has a book value of less than $20, we will simply list it with a condition note of “Vintage Wear”
– If the card is modern and has a book value of less than $20, we will generally return the card to the seller, but in some cases we will list it with a detailed condition note.
Bucket 3: No Condition Note. This is any card that has no issues that we deem worthy of a condition note. Not to say they’ll grade PSA 10, but generally in fairly good shape.
– These cards are listed without condition notes.
Condition Notes Fee
– If we give a card the generic “Has flaws” or “Vintage wear” condition note, we will charge only $0.05.
– If we give a detailed condition note, we will charge the old standard of $0.25.
– If we are asked to reexamine any “Has flaws” or “Vintage wear” card, we will always assign it a detailed condition note. We will charge $1.00 per card for this service, which can be requested and paid for by either the consigner or by an interested buyer. This is NOT the same as sending us a correction request on a card, which will always remain a free feature.
As always, we would like to thank the COMC community for their open feedback, and for working with us as we make improvements to the site. Our goal is ultimately to make using the site as enjoyable for our users as we can, and so naturally we can’t do it without your help. Thank You.