If there was ever such a thing as a figurative ‘perfect storm’, it happened here earlier this week. So I’ll get into that in a bit.
But first off, COMC wants to apologize for any issues on any accounts that had processing due dates of this past Monday, April 26. We are sincerely sorry for the confusion stemming from that incredibly hectic night.
Coby Stephen Lewison
Flash back to the previous day, when the ‘perfect storm’ was in its infancy stage. That’s when one of our primary reviewers, Brent Lewison, became a father for the third time as Coby Stephen Lewison was born.
Flash forward to Monday, when — wouldn’t you know it, with one of our key team members out, we had 20,248 cards scheduled to go live. That is the most cards we have ever had due on the same day in the history of the company.
To make things more interesting, Mondays are traditionally our busiest shipping days because of the backup from the weekend. This Monday was no different from normal accept it was our busiest shipping day in two weeks and second busiest shipping day in a month.
As if those circumstances weren’t problematic enough, with more that 20,000 cards due by midnight, we were also attempting to alter the image upload process. Keeping with the luck of the day, we somehow had a breakdown of our normal imaging process (which explains why some of your images didn’t trickle in until after deadline). The storm was in full effect at this point, for sure.
So, to recap, a baby was born (congrats Brent!), a company record was broken, the shipping team was maxed out, and the most unfortunate of computer issues occurred at the most inopportune time. Suffice to say, it was a 24 hours to remember (or forget, if you’re Jeff Maeda, Mark Boyer, or Jade Aspiras!). They were here until midnight trying to get as much stuff on the site as possible.
A little side note here is that COMC’s streak of consecutive days without missing a deadline was snapped at 144. Not quite Ripken- or Gehrig-esque, but we did deem it fairly impressive. Oh well, streaks are made to be broken. … We just wish it wouldn’t have come at the cost of some of you. Again, our apologies.
Excelent writeup Darren. You did a great job of capturing the day.
I am amazed that we actually were on pace to get everything done without missing any dates, and we would have made it if it weren’t for technical difficulties. Great job team!
Reminder: We are still hiring. Please send in your resumes (hr@checkoutmycards.com)
Gongratulations Brent!
Wow, what a day! Nice work COMC team.
Over 20,000 cards posted in a day! Posting cards until midnight – that is incredible!
As the “man in black” says, “I do not envy the headache you will have in the morning, but in the meantime, sleep well (and dream of large women)”.
Great write-up Darren. It’s fun for us to get a little glimpse of what happens on the inside.
Congratulations on the new baby; and also on the deadlines that you’ve all met with such regularity! I’ve been impressed since day one with your abilities to list (correctly) the many diverse cards that you all handle! My heartfelt congratulations to all involved!
mocards
The transparency is invaluable. As you’re no doubt aware, people will come up with their own ideas when something is awry if they have no evidence to the contrary.
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Congratulations on the new addition to the team. I had 900 of the cards that were listed on 4/26 and I was extremely impressed that the due date was met and I found no errors on an extremely diverse lot of cards. Keep up the good work.
CONGRATULATIONS! A couple hundred of those cards were mine, and they got posted right under the wire. Now I’m glad I could be part of history!
Good job, Monday!
301 of those cards were mine. I only saw one little mistake.
I assume the high number of cards due on 4/26 had something to do with the Black Friday coupons expiring on March 1st. That’s why I sent my lot in at the end of February and recieved the 4/26 due date.
Again, good job guys!
I second all prior congratulations to Brent (and his family) for the baby.
And I commend all COMC staffers on the “not quite Ripken- or Gehrig-esque” achievement of 144-days without missing a due date.
Unfortunately you don’t credit yourselves when cards are processed days before their deadline — which has happened to me in the not so distant past. All positive achievements and increased capacity greatly outweigh one minor negative that could have remained unknown (if it wasn’t disclosed on your Blog).
I’d also like to join Dan Dearing and compliment Darren for his well-written post. Terrific job!
This website has positively changed my live in many ways. Viva la COMC!
abettercard
Congrats as well on the baby and the hard work from all of your staff.