Finalized Shipping & Processing Changes

I have to give a big thanks to the Blowout Cards forum for helping us iron out the details of the changes we are making to our shipping and processing services.

The proposed changes that we mentioned in the last bog post were simply too complicated and they didn’t address some of the concerns of many buyers and sellers. We have listened to the feedback, and we have used the Blowout Cards forum to vet the updated proposal. Here is the plan we expect to go live with on March 31st.

Processing Changes

Processing Status
Starting March 31st, we will add a new section to your dashboard. This section will list the status of any of your shipments that we are currently processing. This will display what stage number in our processing pipeline your transaction is in. This will give you some idea about how close your cards are to making it onto the site. This will also show the due date and how much of your funds are being reserved to cover the processing fees. We will not assign a guaranteed due date until your account has enough funds to cover the processing fees. Once the processing is done and the cards have been added to your account, we will charge your account the exact processing fee.

Budget Processing
The budget processing service which offered no guaranteed due dates is being suspended because our backlog is approaching 4 months, and we can’t afford to hire enough people to satisfy the exponentially growing demand at only $0.10/card.

Standard Processing
This is a new service level. There are no restrictions on the number of cards you send at a time or what kind of cards you send. We simply guarantee 8 weeks or you will only be charged $0.10/card.
* $0.15/card
* 8 weeks guaranteed or it is $0.10/card

Priority Processing
* $0.25/card
* 3 weeks guaranteed or it is $0.15/card

Express Processing
* $0.50/card
* 1 week guaranteed or it is $.25/card

Shipping Changes

Standard Shipping
– Takes 3-5 business days to package orders
– Packages shipped via USPS 1st class
– $3 for first card
– $0.25 for each of the next 99 cards
– $0.15 for each card after 100 cards
– $1 extra for graded, encased, or jumbo cards
– No extra fee for international orders
– Sellers Only: $25 max shipping fee for cards being returned

Priority Shipping
– Takes 2 business days to package orders
– Packages shipped via USPS Priority Mail
– $8 for first card
– $0.35 for each additional card
– $1.50 extra for graded, encased, or jumbo cards
– $10 extra for international orders

Express Shipping
– Orders are packaged the next business day
– Packages shipped via USPS Express Mail
– $25 for first card
– $0.50 for each additional card
– $2 extra for graded, encased, or jumbo cards
– $10 extra for international orders

Minor Processing & Shipping Changes

Outdated

See the Finalized Processing & Shipping Changes post

Shipping Changes

Starting March 31st, we plan to make the following changes to our shipping fees. This change will impact less than 5% off the shipment requests we receive, and it many cases we are reducing the cost of our expedited services.

Just like with our processing service for putting cards on our site, we will have three service levels for shipping cards from our warehouse. We are keeping our budget shipping option as cheap as possible, but because the demand for our service is so high, we have to extend the expected time to package orders with this option to 3-5 days. If you need your cards more quickly, you will need to choose one of the expedited options. Fortunately, the priority and express options are usually less expensive than they used to be.

Budget Shipping
– Takes 3-5 business days to package orders
– Packages shipped via USPS 1st class
– $3 for first card
– $0.25 for each of the next 99 cards
– $0.15 for each card after 100 cards
– Only $0.10 per card if you were the original owner of the card and you just want it shipped back
– $1 extra for graded, encased, or jumbo cards
– No extra fee for international orders

Added 3/9: If you are a seller on the site and want to have a large number of your cards shipped back to you, please contact us, and we can offer return shipping for only $25.

Priority Shipping
– Takes 2 business days to package orders
– Packages shipped via USPS Priority Mail
– $8 for first card
– $0.35 for each additional card
– $1.50 extra for graded, encased, or jumbo cards
– $10 extra for international orders

Express Shipping
– Orders are packaged the next business day
– Packages shipped via USPS Express Mail
– $25 for first card
– $0.50 for each additional card
– $2 extra for graded, encased, or jumbo cards
– $10 extra for international orders

$25 Max Shipping Fee Gone
This shipping loophole is being removed. Make sure to place or order or shipment request by midnight on March 30th to receive the old shipping fees. This loophole was originally intended as a safeguard for new sellers so that they could feel safe using our service with the knowledge that their cards could all be returned for no more than $25. We now have more than 400 sellers, and this loophole was only ever used a few times. However, this is now being used nearly every day by one or more buyers, and in some cases it is costing us well more than $100 in labor costs to package these large orders. Rather than doing this work for free, we now offer a reduced shipping fee of $0.15 per card after the first 100 cards. Sellers can get their cards back for only $0.10 per card.

Added 3/9: If you are a seller on the site and want to have a large number of your cards shipped back to you, please contact us, and we can offer return shipping for only $25.

Budget Processing Service Changes

Starting March 31st, we plan to make the following minor changes to our budget processing services. Packages must be postmarked on or before March 30th in order to not be subject to these changes.

Limit on Game Used & Autographed Cards
Submissions with 10 or more game used or autographed cards must use our priority or express services unless the 10 or more cards are all from the same set. We will assume the priority service is desired if express is not specified. Please proactively separate your game used and autographed cards and label them for either our priority or express service if you don’t want your entire submission to be bumped up to priority processing.

This change is due to the following factors.
– Game used and autographed cards take significantly longer to look up in Beckett. It is simply too costly for us to process these cards at the budget processing rate.
– These cards tend to be more valuable cards, and it is good to get them on the site more quickly.

Store Credit Not Accepted
You must pay for the budget processing service with a check, money order, or cash at the time you submit the cards. We will no longer accept store credit as payment for our budget service. If no payment is included with the cards, the priority processing will be assumed.

We will continue to accept store credit as payment for priority or express processing, but we may extend your guaranteed due date if you don’t have sufficient store credit in your account when the cards are received. Cards will not be added to your account if there is not sufficient store credit when the processing has been completed.

This change is due to the following factors.
– We have a 2+ month backlog of cards waiting to go on the site. In many cases we have been paying for a significant portion of the labor expenses months before people are either earning or purchasing the store credit to cover their processing expenses.
– Our budget processing service is insanely cheap, but our backlog is getting extremely large. We want to encourage people to use our priority service so that we can afford to hire and train more employees.

Tacoma Sportscard Trade Show

We will be at the Tacoma Sportscard Trade Show this weekend.

Swing by our booth to chat with Steve Hollander. This is a great place to drop off cards that you would like to have added to the site.

Tacoma Sportscard Trade Show
March 7 & 8 2009
Days Inn Hotel
6802 Tacoma Mall Blvd
Info 253-988-4428
45 tables
$2.00 addmission
Amcrds
Tacomasportscards@yahoo.com