We’re Back…in Card Show Mode!

First, a sleepy, furry word from Tim:

Thank you for your patience while we transitioned to our new catalog.  Welcome to a new era for COMC.com!  We are grateful for the outpouring of support we are receiving, and we appreciate feedback as we continue to work together, building our new catalog.

As we mentioned previously, the next few weeks will be a bit rocky with missing data, errors, and many opportunities for improvement.  Everything submitted is for sale as usual, but items that are missing data are harder to browse/search. The current state of the site is “Card Show” mode.  Just like when you go to a card show and browse tables and bins looking for those rare items and special deals, that’s a bit what shopping on COMC will be like for the near future while we rapidly build our database.  We are optimistic about the speed at which you will see improvement, as our data increased by 10% in one day alone!  Your contributions have been significant.  You’ve made a big difference!

Ways To Make It Better

  • The best way to help populate data is still by playing The Challenges, as the data entered there is normalized. When you assign a team name like New York Yankees to a card, you’re essentially bucketing that card with all the other Yankees cards. Be on the look out for new challenges and prizes!
  • You can submit missing data or corrections for existing data for specific cards in your inventory or for sale on the site:
    • Go to the Inventory Manager in your Dashboard.  When you find missing/incorrect data in your inventory, click the Edit link next to the item description:

Inventory Manager

    • When you find missing data in the Search Results, click on the item and, at the top of the page next to the description, click the Edit link:

Search Results

    • From Edit (from your Search or Inventory), you will get a popup where you can enter data that is missing or needs correction:

Catalog Details

    • Please keep in mind, edits you make to a card are not normalized, meaning if you enter the correction to Teams: “New York Yankees” or “yankees” or “new yyok yankz”, the system won’t bucket it with other Yankees cards. It is still very helpful to use the new Edit feature, as it flags the card as incorrect and lets us know your correction suggestion.  It is just a less efficient process than playing the Challenges and will take more time to correct, as someone here will need to review each correction.
    • Please DO NOT USE the Report Error function, as that is used for reporting ID errors. These will go to the wrong team.

As we said previously, we won’t charge storage fees for the month of April.  We expect to have player and team search functionality fully restored by the end of April.  In May and June, we will be working on more advanced search functionality, such as the type of memorabilia.

Suggested List Price (SLP)

We were hoping to have the beta version of our pricing suggestions live today, but we ran out of time.  We will release it soon and let you know more as it develops.  Once our SLPs are live, contributors who earned at least 20K in Challenge points will receive free SLPs while it is in beta.  In the meantime, we have turned on the “Going Rate” feature.  This feature may help you price your cards by showing you how many like items are on the site and the range at which they are being priced.  While we have previously had quite a few requests for this feature, we have hesitated to turn it on to prevent a race-to-the-bottom with pricing.  We will be monitoring how this feature is being used, and if it remains good for the COMC ecosystem, we may choose to keep it enabled.

Going Rate

Going Rate Feature

The other way to receive helpful pricing information is to click Sales History to the right of the items in your inventory. This activates a popup which tells you the condition, how many are for sale, how many have sold and shipped, and at what price.

Sales History Feature

Sales History Feature

We hope you enjoy COMC while it’s in Card Show mode, and we will continue to let you know as things develop here.  Please continue to contribute to the catalog and let us know what we can do to create the best collecting experience!

Much of Site Unavailable Tomorrow

Hi, COMC Nation,

April 1st is our drop-dead date when we need to transition all the data on COMC.com to our new catalog.  Due to this, starting midnight PST tonight, most of the site will be down for approximately 24 hours.  You will still be able to play The COMC Challenges and access our blog, but you will not have access to your account or any items on the site.  Additionally, once site functionality returns, please be prepared for missing data.

Due to the transition pains, we won’t charge seller storage fees for the month of April.

Please help us smooth the transition by playing The COMC Challenges, and ask your friends to do the same.  This is the best way to help the COMC Community get up and running with the best data as quickly as possible.

Learn more about why we are doing this.

We apologize for the inconvenience.  Thank you for your patience and understanding.

The COMC Store Credit Giveaway at the 2014 Industry Summit

We’re less than a week away from our annual trip to Las Vegas!  As if you needed another reason to visit the COMC booth at the 2014 Industry Summit, how about we give you 250 reasons?

Hello, ladies...

Hello, ladies…

If you are interested in our Drop-Off/Pick-Up/Kiosk programs, come to our booth, watch our demo, drop off your business card (or just write your COMC username on a piece of paper), and you’ll be entered into a drawing for $250 of COMC Store Credit!

At 4 p.m. on both Monday and Tuesday (March 17 & 18), we’ll draw the name of a lucky winner from all the cards/usernames we’ve collected, and we’ll deposit $250 of store credit into that person’s COMC Account.

Did we mention you need to have a COMC account to get your prize? Well, you do – and you can sign up at our booth.

So be sure to drop by our booth while you’re at the Summit and say hello to Tim, Julia, Geoff, Steve, and Sam. And definitely remember to give us your business card (or your username) so you can get in on the winnings!

We’re Hiring!

Love cards, collectibles, and COMC?  Come work for us!

Check out our job postings for Identification Specialists and Shipping Team Members.

Do you love sports cards and have good computer skills, especially as a gamer?  You could be a great Identification Specialist.

Are you quick on your feet with a great attention to detail?  We would love to have you on our Shipping Team.

If you’re interested, submit an application.  If you have any questions about the positions, contact Bailey at (425) 576-1900, extension 4.

Thank you!

Did someone say “Championship Parade”?

Hello COMC Nation – In his bid for the title of “Best Boss Ever”, Tim has made the announcement that any COMC employees who want to attend the Seattle Seahawks Championship parade would be able to do so – and, he’s even supplying bus passes for everyone, to help them get downtown. How cool is that?

Someone order this mug for Tim...stat! (Wait, does he even drink coffee?)

Someone order this mug for Tim…stat! (Wait, does he even drink coffee?)

With that in mind, we’re going to be a little short-staffed around the office on Wednesday. Our shipping crew is pushing to get more orders out Tuesday, and will be in early Wednesday (before the parade) to make sure we don’t fall behind in getting your orders out.

Also, Moe (Go 49ers!) will be running solo in the Customer Service department, as Norbert and Greg are heading downtown later tonight to secure their positions along the parade route. We wish them well, and hope they don’t freeze to the pavement overnight…in the meantime, any replies to your questions or concerns on Wednesday may be a little slower than usual.

Operations will return to normal at COMC on Thursday. However, our staff may never be the same.

New Customer Service Hours: 9-5 PST M-F

Customer Service Changes

Goodbye to Nathan

It’s a bittersweet day.  Today is our Customer Service Lead Nathan Richards last day with us.  So many of you have gotten to know and love Nathan during his time with us and sent us glowing feedback letting us know.  We will all certainly miss Nathan and wish him well in his future endeavors.

New Team

Not to worry, our Customer Service Team continues to be in good hands.  Account Manager Norbert Strub will be overseeing the team’s success.  We are also thrilled to add to the team, Maurice Smith, who manages our Social Media, and Greg Long, one of our most senior employees from the ID team.  Both Moe and Greg are avid collectors with great personalities who are thrilled to get to know you.

New Hours

ONE CHANGE: Customer Service Hours will now be 9 a.m. – 5 p.m. Monday – Friday.

We have shifted our core Customer Service Hours by an hour later upon review of peak web traffic times.

Please say goodbye to Nathan and welcome the new team in the comments.

Be sure to watch our FacebookTwitter, and Google+ pages.  And, for our friends outside the United States, please join us on our new COMC International Facebook page, and follow our new COMC International Twitter feed.

Don’t Miss Out on The National Special!

Happy Friday COMC Nation!  This week has truly been a photo finish kind of week as the Team returned from Rosemont.  Before heading into a very well deserved weekend, we wanted to take a moment to remind everyone to take advantage of the National Special before it’s gone for another year.  To recap, it is:

National $70 Flat Rate Special

  • Limit 1 660ct box per person
  • Single row, no jammed in minis
  • If you don’t have a 660ct box, please measure no more than 11.75″ of cards
  • These cards will be processed at a 6 Week Processing speed
  • All submissions must be postmarked by August 22nd

Don’t Forget Canada

Also, we wanted to remind all our friends in Canada that they can send their submissions to our Canadian Warehouse and save both time and money on the shipping.  If you haven’t ever tried out this service, please send your items to:

COMC Consignment
4311 Canada Way
Burnaby BC  V5G 1J3

All submissions must be postmarked by no later than August 22nd whether they are heading to our US or Canadian locations.  This kind of a special only comes around once a year, so don’t miss out on getting a deal that brings the average submission price down to $.11 per card.  Have a great weekend and be on the lookout next week for some stories from the National.  Be sure to also keep up with us on our FacebookTwitter, and Google+ pages.

Meeting Tim & Team at The National

Hello COMC Nation! As you may have heard us mention in the COMC Blog, we’re headed to Chicago at the end of July to take part in the biggest card show of the year. We’re looking forward to hanging out at Booth 850, and meeting as many people as we can over the course of the convention.

There will be plenty of reasons to come see us: contests, giveaways, On-Site Processing, and The Vault. There is also one other big reason to come to the booth; An opportunity to meet the Team and the man who got the COMC ball rolling 7 years ago: Tim Getsch.

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And, we want to meet as many people as possible. So, to make that possible, we are asking that you contact us so you can schedule a time to meet with us. These meetings will be scheduled at the top of each hour during the convention’s hours, except between the hours of 12pm and 2pm. After all, we need to keep our strength up, too…

If you would like an opportunity to sit down and chat with Tim or the team about COMC, the Hobby, or something else that’s on your mind – then please email us at timewithtim@comc.com.  In your email, please let us know what topics you wish to discuss, as well as 2 or 3 one hour blocks of time that work best for you.  Please have your requests in no later than Wednesday, July 24th - after that we’ll get back to you with your scheduled “Time With Tim”.

Thank you and we look forward to seeing everyone in Chicago. And, as always, stayed tuned for the latest news and developments at our FacebookTwitter, and Google+ pages.

Happy Independence Day – Customer Service Unavailable

Hello COMC Nation!  Today, the USA celebrates Independence Day with true american panache: hot dogs, cold drinks, and fireworks!

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As one may expect, our Team has gone home today to spend time with their families and enjoy a well earned day off.  As such, Customer Service will be unavailable today, but we will be sure to get in touch with you as soon as possible on Friday!

In the meantime, please have a wonderful and safe holiday!  And, for a bit of fun, tell us: where in the USA is the best spot to view the most spectacular fireworks displays tonight?