Cleveland or Bust!

Hello COMC Nation! It’s almost here – the 35th annual National Sports Collectors Convention is just around the corner and we’re pretty excited to see as many people as we can during the week. We’ve got a few, last-minute announcements to make before we head to the airport, that we wanted to share with everyone.

We are accepting submissions!

It’s not a big surprise, sure, but we wanted to assure everyone that we will be accepting card submissions in Cleveland, including cards/boxes that qualify for this year’s “Lucky 7″ National Special. We’ll have our computers set up and our team will be able to walk you through the submission process – why carry those boxes of cards around when you can drop them off with us, right?

Free History Points!

With fewer COMC Challenges available, we know it’s been harder for members of the COMC Nation to earn history points – but, if you drop by our booth (#459 in the Corporate Area) and say “Hello!” (Or “Hi!”, or “What’s up?”…we’re flexible), we’ll have a sign up sheet where you can write down your COMC username and earn 1000 points…just for being social. Doesn’t get much easier than that, right?

Suggested List Prices

This has been such a hot button topic for awhile now…the COMC Suggested List Price Feature. Tim first introduced it at the Industry Summit in Las Vegas, last March.

We’re ready to introduce a beta version of the Suggested List Pricing Feature in time for the National show, and we’ll be giving demonstrations of how this great, new feature will work for our users. Be sure to drop by and see how we’re ready to shape the future of the hobby.

Note: As of Monday afternoon, Tim started running the code that activates the SLP feature, and some of our users will notice that the asking prices on some of their cards have been deleted, as a result. We apologize for any inconvenience in this.

Shift in Customer Service Capacity

Since Steve and Moe are going to Cleveland this year, we’re leaving Norbert to occupy the COMC Customer Service office by himself for 4 days. We’re pretty confident that Norbert is up to the challenge, but if you get our voice mail or a slower than usual response to your email, please be patient – For a few days, Norbert’s going to be busier than a 1-eyed cat watching 2 mouse holes.

A new member of the COMC Social Media family

It’s been a long time coming, but we’ve finally got our Instagram account up and running – you can follow us for all kinds of great and occasionally candid pics of the COMC team, in Cleveland and after! And, as well, you can also check out our Facebook and Twitter for #NSCC2014 updates all week long!

Meet the COMC Crew at the National Show in Cleveland

Hello COMC Nation! We don’t know about you, but we’re getting pretty excited about the upcoming National Sports Collectors Convention in Cleveland. We’re getting everything ready for this trip and we’re looking forward to meeting and talking to as many people as we can. Just to let you know, we’re going to be at Booth #459 in the “Corporate Area”, so be sure to drop by and say hello.

In years past, Tim’s made the time to sit down and speak to people, one-on-one. We wanted to let you know that if you wish to schedule a meeting with our fearless leader, please send an email to timewithtim@comc.com.

When can we pencil you in? Let us know!

When can we pencil you in? Let us know!

We’ll be scheduling meetings at the top of each hour, except noon (we love talking to folks, but lunch is nice, too) on Thursday, Friday, and Saturday. Meetings will be slated for approximately 30 minutes, give or take depending on the topics.

If you want to talk about COMC, the hobby in general, or anything else that’s on your mind, please send us an email with the topics you wish to discuss, and 2-3 possible meeting times that work best for you.  We ask that you have your requests in no later than Thursday, July 24th – after that we’ll get back to you with your scheduled “Time with Tim”.

And, as always, stayed tuned for the latest news and developments at our FacebookTwitter, and Google+ pages.

Lucky 7’s for the National!

Hi COMC Nation! For the last few weeks, people have been watching their calendars and they know that The National Sports Collectors Convention is right around the corner. People also know that with the National, they’re going to see a COMC Processing Special announcement…they seem to go hand-in-hand, don’t they?

We’ve been working on this for a little while now, and it seems like the time is right to let you know that we’ve finalized the details and we’re ready to share them with you!

$77 Flat Rate Special

Just in time for The National, and to coincide with our 7th Anniversary, starting today (July 3rd) we’re offering a $77 Flat Rate Special for one 550ct box.

  • Use the Submission Wizard to notify us of the submission
  • Limit 1 550ct box per person
  • Single row, no jammed in minis, nothing in the sides or laid on top. (See the picture below)
  • These cards will be processed within 7 weeks of receiving
  • All submissions must be postmarked by Monday, July 28th.
    • (Please note: any cards submitted under the National special that are priced over $50 after processing will be subject to the $0.50 basic item upgrade fee.)
One Box, One Row, No More, No Less.

One Box, One Row, No Less, No…Mo’? (That rhymes, right?)

For those of you who will be in Cleveland for the National, you can drop your cards off at the COMC Booth to avoid any of those extra shipping costs. And, our friends in Canada can also take advantage of this special, by sending their submissions to our office in Burnaby.

Thanks for your patience as we rolled this out, and in the meantime, feel free to leave us your thoughts in the comments below and stay in touch by following us on FacebookTwitter, and Google+.

COMC Offices closed for July 4th

Hello COMC Nation! We just wanted to let everyone know that the COMC offices will be closed on Friday, July 4th, in observance of Independence Day.

Happy Birthday, America! Seriously, you don't look 238 years old...

Happy Birthday, America! Seriously, you don’t look 238 years old…

We wish everyone a fun, enjoyable, and (most importantly) safe long weekend. We’ll be out of the office, hanging out with friends and family, celebrating the birth of our nation by blowing up a small portion of it with dubiously-acquired fireworks.

(It’s not my joke, but it’s still darn funny…)

We’ll be back in the offices on Monday, July 7th. Have a great weekend!

COMC is heading to some Card Shows this weekend!

Hello COMC Nation! We just wanted to let you know that COMC representatives will be attending card shows this weekend!

so...many...cards...

so…many…cards…

Those of you in Northern California can drop by and talk to the head of our Shipping team, Geoff Holland, at the show in the Serramonte Center in Daly City, CA. Geoff says you can give him a call on Saturday, if you’re having trouble tracking him down – his number is 1-425-260-8025.

Folks in the Portland area can drop by and say “Hi!” to the head of our Processing team, Jim Osborn, at the COMC table at the show in Mall 205. Jim will be there on Saturday only, but he didn’t give us his phone number – but, he’s tall and it’s easy to find him in a crowd!

Geoff and Jim will be accepting submissions for COMC, so you can drop your cards off and save a little bit on those shipping charges.

Have a great weekend!

COMC Offices closed Monday, May 26th for Memorial Day

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Hello COMC Nation! We wanted to take a moment to remind everyone that this coming Monday is Memorial Day.  As it’s a national holiday, our doors will be closed and our staff will not be in their offices. With this:

Customer Service will be closed Monday, May 26th & will reopen Tuesday, May 27th at 9 a.m. PDT.

If you need to contact us over the holiday, feel free to email us via staff@comc.com or leave a voice message at 1-800-517-3540 – Moe or Norbert will get back to you as quickly as possible when we return Tuesday morning.

Everyone at COMC wishes you all a safe and happy long weekend, as we remember those who have put themselves into harm’s way for this country – those who have come back to their country, and those who have made the ultimate sacrifice.

Catalog Update

Hello COMC Nation! We’re into the 2nd week since we began our transition to the new COMC and it’s been an interesting time around our offices. We’re busy working on our card catalog, but realized it’s been too long since we gave everyone an update on what’s been going on at COMC.com.

Progress
Right now we’re over 66% of the way through basic catalog creation for items currently listed on COMC. We expect to have 90% of the basic data complete in less than a month. Some of the data on the website is inaccurate, primarily player names, and we’re actively fixing descriptions while we create the catalog and process new submissions.

The best way to help us meet our goal of complete data by next month is by playing the Ultimate Card # Race. This Challenge provides us with card numbers which, above all other Challenges, speeds up our ability to identify items and create the new catalog.

Fast Track Your Inventory
We just introduced a feature that enables sellers to make items in their portfolio easier to find by potential buyers. If you have items for sale on the site, you’re now able to speed up their catalog creation by playing Challenges in the new Fast Track mode.

On the main Challenges page, check the box at the top of the screen that says “Fast Track My Inventory” to display items from your inventory first. Not only does it let you provide data on your items, it also bumps up the priority of Fast Tracked items you provided answers for to get asked to other contributors playing Challenges.

Please note there are some exceptions to Fast Track mode.  It’s not available for items in your inventory for which:

  • Data was already collected from that particular Challenge.
  • We don’t yet have enough data on an item to include it in that Challenge. For example, a card won’t get queued up in a Card # Challenge if we haven’t yet assigned it a prefix.

Processing Delays
Consignment processing has experienced slowdowns since the transition on April 1st. We are prioritizing catalog creation in order to process items so they can have complete data on the site. Premium processing should be back to normal next week and Basic processing will be running full speed sometime next month.

To help with the delays, we are still honoring our long-standing policy of applying a 50% discount on fees for late deposits when items are added to your account.

We are very sorry for the inconvenience and appreciate your patience and understanding. If you need anything, please don’t hesitate to call or email customer service.

Once again, we cannot sufficiently state our gratitude to you, our community, and advocates. Your response has been amazing, and we wouldn’t be here without you!  Thank you for completing Challenges, submitting suggestions, and participating in community dialog on our Blog, our Facebook page, and through Twitter.

The COMC Store Credit Giveaway at the 2014 Industry Summit

We’re less than a week away from our annual trip to Las Vegas!  As if you needed another reason to visit the COMC booth at the 2014 Industry Summit, how about we give you 250 reasons?

Hello, ladies...

Hello, ladies…

If you are interested in our Drop-Off/Pick-Up/Kiosk programs, come to our booth, watch our demo, drop off your business card (or just write your COMC username on a piece of paper), and you’ll be entered into a drawing for $250 of COMC Store Credit!

At 4 p.m. on both Monday and Tuesday (March 17 & 18), we’ll draw the name of a lucky winner from all the cards/usernames we’ve collected, and we’ll deposit $250 of store credit into that person’s COMC Account.

Did we mention you need to have a COMC account to get your prize? Well, you do – and you can sign up at our booth.

So be sure to drop by our booth while you’re at the Summit and say hello to Tim, Julia, Geoff, Steve, and Sam. And definitely remember to give us your business card (or your username) so you can get in on the winnings!

Industry Summit 2014 – Come See Us!

Hello COMC Nation!

Every March sees one of the most exciting times in the sports collectible hobby – no, not “March Madness” (even though that’s a lot of fun) – we’re talking about the Industry Summit!

We’ll be in Las Vegas from March 16th to 19th!  It will be four days where some of the biggest names in the sports card industry get together and discuss both the current state of the hobby and work together to determine its future.

We can't see our room from here, but we think it's pretty sweet.

We can’t see our room from here, but we think it’s pretty sweet.

Come See Us

Tim, Julia, Geoff, Steve, and Sam will be there!  You may even see us at the oyster bar in the Orleans Hotel.

Drop By Our Booth

Like last year, we’ll be taking submissions at our booth.  We’re accepting both Basic and Premium submissions.  The clock for Premium Submissions will begin ticking Thursday, 3/20 when we get back. By dropping cards with us, you’ll be able to save money on your shipping costs, as we’ll be transporting the cards back to Redmond for you.  Just a reminder, we ask that any submissions come without toploaders or cardsaver holders, and any screwdown or magnetic cases will be processed as Premium.  Make sure to prepare your submissions in advance of the Summit by using Submit Items on the Seller Menu on your dashboard.

Anyone with a store front who is interested in being one of our Drop-Off/Pick-Up/Kiosk Locations and drops off a business card will be entered into a raffle.

We’ll also have giveaways, so come see us!

New Drop-Off iPhone App

We’ll be demoing our new Drop-Off iPhone app!  This will make it easier than ever to submit your cards.

Hear From Tim Getsch, Founder & CEO

Tim will be giving a 15 minute talk the morning of Tuesday, March 18th (time TBD).

As in previous years, Tim will be available to chat with you. Just contact us at timewithtim@comc.com – we’ll set up as many appointments as time allows.

It’s going to be an amazing four days, and we hope to see you there!

Did someone say “Championship Parade”?

Hello COMC Nation – In his bid for the title of “Best Boss Ever”, Tim has made the announcement that any COMC employees who want to attend the Seattle Seahawks Championship parade would be able to do so – and, he’s even supplying bus passes for everyone, to help them get downtown. How cool is that?

Someone order this mug for Tim...stat! (Wait, does he even drink coffee?)

Someone order this mug for Tim…stat! (Wait, does he even drink coffee?)

With that in mind, we’re going to be a little short-staffed around the office on Wednesday. Our shipping crew is pushing to get more orders out Tuesday, and will be in early Wednesday (before the parade) to make sure we don’t fall behind in getting your orders out.

Also, Moe (Go 49ers!) will be running solo in the Customer Service department, as Norbert and Greg are heading downtown later tonight to secure their positions along the parade route. We wish them well, and hope they don’t freeze to the pavement overnight…in the meantime, any replies to your questions or concerns on Wednesday may be a little slower than usual.

Operations will return to normal at COMC on Thursday. However, our staff may never be the same.