Hello Folks, and happy Monday! There has been some recent discussion concerning COMC’s return policies, so we felt it would be appropriate to take some time to clarify, give explanations, and help answer questions.
Return Policy – Buyers
On the buyer’s end, we have what we consider to be the best return policy in our industry. The buyer has 14 days from the time the item ships to examine their item and, if they don’t want it, have it returned to us. This very easy and open return policy encourages buyer confidence and security. This in turn stimulates more sales, which is better for everyone.
Return Policy – Sellers
Regarding our sellers, COMC operates under a very simple principle: We don’t want our sellers to be any worse off than they were before they made the sale. To that end, we work to shield sellers from various costs associated with buyer returns as well as from having to do any of the more aggravating, associated tasks. We handle the shipping and receiving, the customer service, our ID teams confirm that the item is the original, and we do the re-processing. When an item is returned, we carefully and thoroughly examine it to ensure it is the exact card in the exact condition as the one originally sent to us. Should we verify that it is, we reverse the purchase and return the item to the last seller’s account within 45 days of the sale. If it is not possible to have the item back into the seller’s account within 45 days, we will credit the seller a restocking fee equal to 10% of the original sales price.
For instance, if I had a $1 return that didn’t make it into my account until after 45 days had passed, I would receive a $0.10 credit. If a returned item is lost, damaged, or different, we absorb the cost of that item. We never return damaged or different items to our sellers’ accounts. In the event that the item is returned in worse condition than when it was sent out, we cover the cost of the card, so sellers don’t even need to worry about shipping wear and tear.
We also vigilantly monitor returns to insure buyers are not trying to pull any scams. Should we notice suspicious activity, we act immediately to protect sellers and COMC. We track and block all buyers and users who are using the site maliciously. As this is a service we provide, it is one less thing for our sellers to worry about.
Explanation & History
Sellers may have noticed this change as we’ve grown as a site and as we’ve partnered with Amazon. When COMC was a smaller company, we got very few, if any, returns in a given month. As such, it was much more feasible for COMC to absorb the cost of these cards and move on. As COMC continued to grow, and eventually synced up with Amazon.com, we were able to provide our sellers a MUCH broader audience. However, this also brought, not only an increasing numbers of returns, but also a greater potential for fraud against which we need to protect all parties.
A good example of why we cannot absorb all returns ourselves is it would be easy for someone to buy an N/A BV card for a dollar, price it at $1000, and then have his friend buy it and return it for instant profit at our expense. No business could continue to operate absorbing loss blindly, so we must use discretion and try to create sensible policies that protect all our customers – buyers and sellers – as effectively as we can while still making sure that COMC has a solid foundation.
Additionally, once we teamed with Amazon, our number of returns increased dramatically. Amazon’s model makes it so easy for people to buy and sell on their site that sometimes you can even make a purchase without meaning to. Amazon is designed this way.
We Care About Your Satisfaction
We hope that this better explains our policy moving forward, and helps to better explain exactly what we want to do for you in these regards. If you have any other questions about our Return Policy, please contact our Customer Support folks via Email, or give us a call at 1-800-517-3540.