Customer Service & Quality Assurance Representative

Here is another job opening we have. Don’t forget, we also have all of the following openings as well.

  • Software Development
  • Shipping Team
  • Processing Team
  • Identification Team
  • Comic & Coin Experts

Customer Service & Quality Assurance Representative

This is a full-time position for our Customer Service team.  The ideal candidate must have a great attitude, excellent written and verbal communication, above-average problem solving abilities, and active listening skills.

Responsibilities:

  • Provide superior communication both on the phone and in email interactions without the use of a script
  • Build rapport with customers, helping them to understand how much we value them
  • Ability to understand the right questions to ask
  • Understand complex needs quickly with limited information and correctly determine the appropriate steps to resolution
  • Respond to pressure with grace
  • Harmonize the best interests of both customer and company
  • Identify opportunities for departmental efficiency improvements
  • Track and research issues independently
  • Take personal responsibility for self-improvement and department success


Qualifications:

  • High school diploma, GED, or equivalent training and experience
  • Call center experience preferred; familiarity with ticketing systems and phone systems
  • Knowledge of collectibles is helpful
  • Strong computer skills required
  • Data entry experience a plus
  • Excellent interpersonal skills

Salary & Benefits:
Starting salary ranges from $10.00 – $12.00/hour depending upon experience. After 90 days on the job employees will be eligible for medical benefits, dental benefits, 4 weeks of PTO/year, and other employee benefits.

If you know you would be a good addition to our CS/ QA team, send your resume and cover letter to hr@comc.com and mention Customer Service.

One thought on “Customer Service & Quality Assurance Representative

  1. What about graded/slabbed cards, oversized cards? Will that processing fee be .50 cents per card on October 1st? And what will be the new storage fee?

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